Comfort hotel Astana
372 reviews
July 4
A great hotel, I will definitely recommend it. Perfect cleanliness, polite and helpful staff, excellent breakfasts. She lived in June 2024. Check-in was around 11 o'clock, but they were checked in no earlier than 15:00. The room is on the second floor, the Windows looked directly onto the Terrace where the events were held. I was worried that it would be noisy until late. However, there were no problems, holidays were held daily, but everything was decent, without night noise. The rooms have everything you need, everything is in good condition. Excellent bed linen, towels. Daily room cleaning, and really high-quality cleaning. The reception staff, the restaurant, the maids, without any comments at all, are at the highest level. I will definitely stay at this hotel and recommend it to my friends.
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October 13
A very cozy hotel located within walking distance from the central park and all the sights of the capital. The rooms are clean, the beds are comfortable, everything you need is there. Buffet breakfast, you can order food in the room. The place is ideal for business trips. I recommend
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June 11
The hotel is small. Two floors. There is a gym and a spa area. Tomorrow is included in the accommodation. The staff is helpful. The room is cleaned daily. The food is varied. There is a private parking. By price category, it is average. The hotel is located almost in the city center. Many attractions can be reached on foot.
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August 18
The room is clean, quiet, the hotel is a little off the road. The service is perfect, the staff is polite, the breakfasts are delicious, and sometimes we had dinner at the hotel too. The only thing I ask you to pay attention to is the ellipse, it was inoperable, but we replaced it with walking around the city, we were given an umbrella.
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July 9
I liked the hotel, the rooms are clean, the staff is friendly, the breakfasts are good,there is a SPA, sauna and hammam, everything was heated, I had a great rest at the hotel.Barbecue is excellent on the terrace.Kazakhs are friendly people, they know Russian.There are many attractions in Astana.Thank you to the hotel staff!
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June 6
Nice, clean and cozy hotel. Convenient location, quiet. Excellent breakfasts, buffet, a large selection of dishes and drinks. Very polite and customer-oriented staff, especially the guy Diaz at the reception, thank you very much!
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October 5
A small but cozy hotel. Very good internet and restaurant (I recommend broccoli cream soup and margarita pizza. The room has a slightly small bathroom, but a very comfortable workplace and a great, wide bed.
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November 2
The hotel is conveniently located near the visa application center. Wonderful, helpful staff, ready to answer all questions. Comfortable rooms, cleanliness. Delicious breakfasts. I can safely recommend it to my friends.
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July 13
I was here at a conference, it's cozy and beautiful. The Comfort Terrace restaurant is located in the courtyard, very beautiful and lively. The atmosphere is pleasant. I liked it very much.
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September 23
The hotel is of average quality, the staff is good, friendly, the breakfasts are quite good. Of the cons, the room smells of sewage, the windows do not close tightly, everything is perfectly audible in the room from the corridor. Another advantage is the gym. It is very comfortable.
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August 21
A good hotel, a big plus is a children's playground, the food is delicious, good breakfasts from the cons there is no cot (there is a folding bed) and a shower behind glass with children is not very convenient
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June 30
I liked everything, but especially the bed (mattress and bed linen) and towels - it's just a tactile pleasure. Plus good blackout curtains. Excellent breakfast. I haven't been to the spa. Overall a great place.
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August 16, 2023
Хорошее соотношение цена-качество. В отеле любезный ресепшн, замечательный завтрак типа буфет, или шведский стол, с достаточным разнообразием блюд. В номере чистота и есть необходимые банные принадлежности от шампуней до халата. Есть сауна и хамам, входят в стоимость. Локация отеля тоже удобная: пешком можно дойти до основных достопримечательностей Астаны, от десяти минут до хорошего торгового центра и ряда других близлежащих объектов, до часа до отдаленных. Ночью в шаговой доступности расположены несколько неплохих кафе, где можно как попить чай со сладостями, так и плотно поужинать от пиццы до плова. У отеля есть Внутренний дворик, обеспечивающий тишину от автомобильного движения по прилегающей улице.
August 24
A great hotel. The menu is varied and delicious. There is always fresh orange juice. Very polite staff. The hotel itself is in the city center, but the prices are not high.
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July 4
Excellent hotel, clean, cozy, very polite, friendly staff, the rooms have everything you need! I bet 5, I've been like in a fairy tale. Thanks!!!
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August 7
Great 4 star living room! The staff is polite and friendly. There is a small nuance, there is not enough exchanger hotel on its territory, but everything is super!
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July 2
We visited with my husband in June, 24. We arrived at about 11 pm. A young man met at the reception, offered a room with 2 separate beds for accommodation, due to the lack of other available ones. The cost of the room is 50 tons, he offered to buy 6 tons of breakfast per person, we refused. The room was given with Windows opening onto a bar-restaurant with music and screams and treacherously loud air conditioning, respectively, it would not have been possible to fully relax. They asked to change it, there were no problems. The next day we decided to extend it for another day, there was already a girl at the reception and asked for 44 thousand for the room along with breakfast for two, because it was unclear and I don't want to figure it out, the girl at the reception also doesn't know why the cost is so different, only for this I put 4 stars. And so the hotel, as a hotel, is nothing remarkable.
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February 21
I put 5 for the room, it is clean, there are all the necessary things for a business trip, toothpaste and brushes, shampoo, soap, shower gel, bathrobe and slippers! A comfortable shower room.
However, the kitchen is very weak, I put 4, the New York steak is not delicious, there is no sauce for it, Moroccan tea is not Moroccan at all, orange peel and green tea were put in warm water for me.
In the evening, I signed up and went for a facial massage. The masseur does not know how to do facial massage, I was extremely disappointed. I'm not a massage therapist, but I can do better. She applied a scrub, a mask, which I had to get up and wash off my face myself, then applied moisture with some incomprehensible movements! But I never saw the massage!
To the management of the hotel: check for yourself if your employee knows how to do a massage, and then just let us go to the clients, why should we do your job? The massage cost 15,000, I paid 7000 for her stuff.
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November 23, 2023
A hotel that you want to return to. Very cozy, located near the Cascade business center. The rooms are comfortable, the service is excellent! Sauna, Turkish hammam, gym. Within walking distance of the circus, Ferris wheel, aquarium, shopping centers. If necessary, Yandex taxi works quickly with the delivery of cars to this address. Wi Fi is perfect
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September 18
A great small hotel with clean rooms. The room has everything you need, the rooms themselves are small.there was hot water all the time, and the room was cleaned daily.there is a hammam and a sauna, included in the price.
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July 22
Nice hotel. Clean, polite and friendly staff. The room is already a little "tired", but quite decent. I didn't take breakfast, so I can't appreciate it.
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April 13
A good hotel, the staff is young, disciplined, the rooms are clean, cozy, I liked the breakfasts. The hotel is conveniently located for tourists, within walking distance from many beautiful places of Astana
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September 12
Great hotel. It is not far to walk to the riverbank. You need to take a taxi to the city center. There is a decent grocery store and pharmacy right across the street.
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September 15
An excellent option for a business trip. In the center, there is a place to go for a walk, near a supermarket. The breakfasts are good, the rooms are comfortable
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March 7
The hotel is good, it matches the name. The staff is friendly and helpful. The numbers correspond to the declared "stars". The breakfast buffet is delicious. The location is convenient. The street is quiet, but the center is within walking distance.
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July 18, 2023
Оценка на твердую четверку!
На ресепшене приветливый персонал, все быстро оформили. Помогли донести чемоданы. Номер чистый и просторный, в мини-баре присутствовали снеки, напитки и шоколад. Мебель не старая, постельное чистое, достаточное количество полотенец и приятный дизайн интерьера. Завтраки вкусные, голодным нереально остаться! На завтрак было два вида каши, омлет или яичница, колбаса/сосиски, несколько видов сыра, овощи, фрукты, орехи, творог сухофрукты, йогурты.
Оценка несколько снижена из-за нескольких бытовых недочетов - перегорела лампочка в светильнике, громко играла музыка утром возле ресепшена, на столе во время завтрака не было салфеток/соли/перца, зона санузла от комнаты отделена стеклянной матовой стеной.
June 6, 2023
Отель расположен в хорошем месте, есть доступные магазины с продуктами, и парки для отдыха. Сама гостиница не в самом лучшем своем состоянии, холодильник в номере не холодильник, а мини бар с очень не холодными напитками. Жара в номере не спасает кондиционер, то есть его подобие. Завтраки скромные, яичницу надо просить, сами не предлагают. Спа на троечку, хамам не о чем, немного попотеть можно в сауне. Понравился массаж, очень оживила массажист Любовь.
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March 31, 2023
Маленький уютный двухэтажный отель. Номера маленькие, но очень приятные, все чисто и аккуратненько, уборка каждый день. Хороший ресторан внизу, но достаточно дорогой. ТВ и Wi-Fi на уровне. Есть представительный мини бар. Хорошее соотношение цена качество. Некоторые представители персонала судя по всему прямо из Африки и совсем не говорят ни на казахском ни на русском, в некотором роде даже забавно. Завтраки хорошие за дополнительную плату, есть доставка еды в номер.
August 6, 2023
Отличный отель на 3 звезды.
Есть все необходимое для комфортного проживания.
Номера уютные, тихие, чистые.
Персонал приветлив, всегда готов помочь. Даже если у вас какая-то нестандартная просьба.
Завтрак хороший!
Отличная терраса лаундж, где можно провести вечер.
Есть спа и хамам.
За свои деньги рекомендую этот отель!
April 9
The hotel is comfortable, the service is good, the breakfasts are edible. There is a swimming pool that can be used at any time. I liked the location too. But in my opinion, it is too expensive to provide quality services for anyone
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July 4, 2023
Не большой, но уютный отель. Дружелюбная атмосфера царит во всем отеле. Приветливый персонал, готовый помочь в любое время суток. Полноценный континентальный завтрак, а главное, не нужно бегать за официантами, сами предлагают омлет или яичницу в разных вариантах. Расположен отель хорошо, до некоторых достопримечательностей и парков ходили пешком.
December 24, 2023
It's not bad, there is Parking on site.
There are also breakfasts.
The room is quite cozy, but the plumbing and bathroom leave much to be desired.
The hotel is already quite shabby and needs to be renovated.
At the same time, the reception staff were very responsive and helped arrange delivery online, for which we thank them very much.
There is a shop in front of the hotel, and a beautiful coffee shop a little further away
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June 8, 2023
Плюсы:
-удобное расположение, ежедневная уборка - есть все необходимое: полотенца, халат, зубная щётка и гели для душа, удобный матрац и подушка. Есть Wi-Fi в номере и на территории отеля (правда, не везде).
Доступная прачечная и глажка (на территории не предусмотрены гладильные комнаты) Есть меню с доставкой в номер (цены как в среднем ресторане)
Вежливый персонал.
В номере есть сейф.
Минусы:
Завтраки очень скромные, в 9 утра почти ничего нет, то есть надо приходить к 7-8. В овсяной каше слишком много мусора, в целом, качество еды среднее или ниже.
Номер уставший и разбитый. Кондиционер допотопный: ночью в номере до +28-29, выспаться нереально, кроме того этот кондиционер шумит довольно сильно. Регулировка на стене не работает. Само расположение кондиционера удивляет - я не могу занавесить шторы, так как это перекроет поток воздуха. Минибар в номере почти не морозит, содержимое платное с ценами выше раз в 5-6. Запах хлорки и сырости в номере( душевая находится непосредственно в нем, дверь в су закрывается не герметично), вытяжка не работает, душевая лейка не прикреплена и болтается.
Розетки и выключатели болтаются. Холдер для карты не работает и вырван из стены.
В номере есть шкаф, но он полностью открыт: нет ни одной закрытой полки, в ванной также нет полок. У прикроватной тумбы также нет ящиков)
Нет кулеров с водой на этажах.
Думаю, здесь можно пересидеть пару-тройку дней, но не дольше.
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April 19
Convenient location. There is a terrace in summer. It's pretty good there, but not really wow. And it's a bit expensive for such a service. The lobby is beautiful, the rooms are also expensive
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November 16
Nice hotel, cozy. Pleasant service, we were doing an event, our manager was Gibrat. Everything was great
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October 1
Great hotel!Cozy rooms, convenient location in the center of Astana, all the sights nearby.👍
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August 7, 2023
Комфорт отель Астана - мне очень понравился отель, на рецепшене вежливые, услужливые менеджеры, в номере комфорт и удобства, всё средства гигиены, очень удобная кровать, прекрасное освещение, можно нагреть и попить чаю, есть чайник, чай черный и зелёный, есть сейф и мини-бар. Завтрак - шведский стол - глаза разбегаются, всё на высшем уровне, мне очень понравился отель - спасибо!!!
December 24, 2023
In my opinion, we do not have enough hotels in the city of this kind, the service is at the highest level, cleanly comfortable, responsive staff in summer you can dine outdoors for this they have a specially designated place, live music is cool
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July 6
A great hotel for your money! The breakfasts were on the level. Recommended)
There was an unpleasant moment on the checkout. I did not understand for myself whether it was a program error or the arrogance of a particular employee at the reception. But he was able to prove that he had paid for the minibar earlier and moved out.
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August 11
Excellent hotel and friendly, hospitable staff, varied and delicious breakfasts.
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April 22
A good hotel, the location is excellent, the staff is polite, everything in the room is clean and cozy. There is a large selection of dishes and drinks for breakfast. Recommend 👍
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November 19
A good hotel for your money. I liked everything. I don't see any point in picking on the little things at all. Pleasant impressions remained. Unless the air conditioner could work a little better in June.
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September 9
Spacious clean room, it was comfortable to stay, buffet breakfast, there is a large selection of dishes!
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October 18, 2023
A great place for conferences. A spacious transformer room on the 1st floor, there are coffee breaks, a wardrobe, a toilet.
Polite staff. Convenient access and Parking. I liked everything.
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September 4, 2023
Хороший отель за свои деньги практически в самом центре Астаны. Отель на самом деле занимает только первые два этажа, а не все здание на фото. Хорошая парковка, на территории есть детская площадка. На веранде и в кафе отеля можно вкусно покушать. Затраки на 3+ из 5. В отеле имеется СПА зона, но мы не посещали ее. Останавливались на 1 ночь перед ввлетом из Астаны и на 1 ночь после возвращения. В пешой доступности, 5 минут хотьбы, от отеля смотровая площадка (флаг государства), колесо обозрения, которое ночью красиво подсвечено, цирк, торговый центр. В целом отель на 4 ку.
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February 9
I was very surprised when the reception offered to climb the stairs to the second floor with suitcases, because the photo looks very advantageous against the background of a high-rise building and gives the impression of a large hotel))), but how surprised I was that this hotel has no elevator. And the rest is normal, if you have the strength to carry a suitcase to the second floor after the flight, then I recommend it)))
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July 25
Good location, reasonable meals for business travelers, friendly staff.
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March 28
nice hotel with excellent service, cozy rooms, good breakfast, convenient location
If necessary, an early breakfast is prepared, the staff is on top
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April 6
A very nice, cozy, clean hotel near the center. Attentive staff, good breakfasts and excellent daily cleaning.
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May 17
A good hotel. We are holding an event here. Thanks to the Kuat waiter and his colleagues for their help, very friendly and good staff🙏 They helped me out.
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