5+ Service: they will always help, prompt, call a taxi, put the laundry on
5+food: the cafe is delicious and at home
5+breakfasts: included - you can overeat, delicious and a lot of things and different every day
4+Rooms: we had a room in which the wallpaper was stripped in places
5+vacation: I liked everything, especially the terrace
5+Cleanliness: cleaned every day, changed towels (it's a pity only because of the dampness there is spot rust on all white towels), maybe changed bed linen
+staff: good attitude, kindness, courtesy
+ pool: upon arrival, it seemed small, but the size is medium, and deep, with a height of 162, it did not reach the bottom
We spent four days at this hotel with my husband. Of course, this is not the 4th star, and it needs to be understood, but in general it is not bad for Abkhazia.
Location: excellent, near the central market, where you can always buy local products, we bought berries, sweets, everything was very tasty. It takes about five minutes to walk to the embankment with the beach, another 5-10 minutes to walk and a bunch of cafes and restaurants.
Meals: breakfast, normal choice, cereals, vegetables, eggs in various types (boiled, omelet, fried eggs), pancakes, casserole, sausages, sausage and cheese cuts, instant coffee.
Service: the staff is friendly, a taxi will be called, towels will be changed, the room will be cleaned on request, there were no problems.
Rooms: below average, shabby, towels with holes, bathrobes with stains. I was very surprised by the shower, there is no partition, only a curtain, as a result, after water procedures, the entire bathroom is in water until you ask to clean it, you will not go there anymore. They stretched out their socks, hung them on a towel rail, couldn't dry for three days, dried them with a hair dryer...
In general, it's not bad, but I wouldn't go there again.
Great hotel! Friendly staff, clean pool, room cleaning every day. You can arrange a transfer from the border as well as excursions. The breakfasts are good, for every taste, the children will not stay hungry. There is also a cafe, they cook very tasty. The hotel is adapted for the recreation of people with disabilities, an elevator and many necessary details.Many thanks to the owner for the rest and good luck!!!