Comfort
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50 reviews
August 13
The hotel has serious problems with food and service. Further details:
At the moment of check-in, I witnessed a showdown at the reception. I immediately thought that it was not good. We got a room: there was no water, soap in the room and there was a strong smell of sewage.
I asked for a replacement. They said there were no places. They promised to call a plumber. Three hours later, I had to go to the manager to arrange a plumber. By the way, the smell has not gone away even after all the manipulations of the plumber.
The water was brought only at night. There was no soap even the next day.
We went to dinner in the evening. The queue is large and there are few places. You need to wait for the table to be free. There are a lot of fights around on the topic of who will sit where.
They finally sat down at the table. Food was brought. The portion is small even for a three-year-old son. They were afraid to eat salad.
After dinner, I decided to shorten my stay to one night and go home.
At the reception, we had to justify that we need to refund the money for the second day. At the same time, several people were arguing about the queue at the cafe and the poor quality of the food.
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1
August 30
It's a nice location, a beautiful wrapper, but people make the place. The staff is not attentive, the reservation was with the power on. So we waited for our breakfasts, lunches and dinners by the hour. And those who ordered from the menu were served faster. It takes a long time to respond to comments. We didn't want to refund the deposit that we left at check-in. They barely beat out threats of contacting the state authorities for debriefing. The food is 50/50. The day is delicious, the day is disgusting. I will not go there a second time, I will choose another recreation area.
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1
August 1
The price does not match the quality, we chose it based on Instagram photos and videos, everything was fine. When booking, it was written that breakfast is included, but in the morning it turns out that breakfast was canceled, because Kairat Nurtas is coming, there are a lot of guests, and it is not profitable, barely as the issue was resolved in our favor. They promised a golf cart, because the beach was a little far from the hotel, but again they canceled, they never arrived in 4 days. Okay, the most important thing is the Internet, the network is very bad there, and the Wi-Fi broke down two days before our arrival and cannot be repaired, but when booking, they also indicated that everything is OK with the Internet. And when evicting, the maid discovers an incomprehensible stain on the pillowcase, it is impossible to do this in a couple of days, and there was also a mistake on our part, something that was not checked, but we were tired after a seven-hour journey, we were warned not to check in if we immediately noticed it, and for the stain we withheld 7000 from the deposit, for 7000 then you can There were 10 of them to buy. We are very disappointed, we gave 600,000 in 4 days, we could have served on equal terms
See original · Русский
2