Clean but poor. the staff behaves like in a village. The receptionist is very good. sound insulation is very poor. Breakfast is included in the price - normal. far from the city center. There is no transport nearby, only taxis. average rating 3 plus.
The hotel is a reasonable price-quality ratio. 3 nights cost me a bit more than ~$100. Don’t expect a superb breakfast for that money but you do not leave the hotel hungry in the morning. Cheese, sausages, porridge, vegetables, cottage cheese, pancakes sometime, boiled eggs. Instant coffee, tea bags and biscuits. The food is not delicious but definitely eadible. Rooms are fully equipped with all you need: a chair, a table, a bed, an electric kettle, glasses, a TV. Good internet. Good water pressure in bathroom, though the water mixer is unpredictable - providing you time from time with too hot or too cold water. Good quality of the mattress, maybe even too hard for me. Very polite staff with obvious energy to help you. No goo supermarkets close to the hotel. But there are small shops where you can buy basic things like water, diaries, fruits. General impression: I would stay at the hotel again should I come to Astana with the same business purpose.
The hotel is fresh, the rooms are clean, cozy, the staff is friendly. The food is delicious. The location is good, quiet and the center is nearby. But: there is no elevator, meals are organized in the lobby, breakfasts are quite modest.
For the asking price tag, it's just a great hotel