Best reception and guest arrival i’ve ever seen. Receptionist are very polite and respectful, they have taken care all of my problems in an instant. Workers are polite and helpful, especially mr. Eren. Thanks for a good accomodation.
We had a vacation in August 2023. A very nice girl worked at the reception, Victoria settled us in a nice room in the main building, always answered all questions, thank you very much! The food in the main restaurant is full of variety, they gave lamb and fish, chicken, liver, greens, vegetables, watermelons, plums, apples, pastries, pizza is super tasty, grilled fish in the yard, nuggets and waffles with vegetable or fruit fillings on the beach, delicious burgers in the snack bar during the day, sweets delicious, in general, you can't count everything! The pools for the children went right super! The territory is very interesting, green, flowers, palm trees, there are a lot of things to take pictures with. In the evening there was animation with children and after 1 hour music for dancing adults, you can order your own music, after everyone is invited to the pier to the disco, we were with the children so we did not go. There is alcohol in the lobby bar around the clock, beer on the beach, beer and wine in the snack bar. Fanta, cola, sprite in all bars. The air conditioning in the room, the refrigerator worked properly, they asked for 2 cards for electricity. The stairs have been changed this year, and thank God! It was a downside. In general, the hotel is solid 4. The staff, bartenders, waiters are cheerful, sociable young people. In the buildings by the pool, the rooms speak worse. In general, we were very satisfied with the rest! We would go there again! This year we just want to go to another one.
Unjustified 5 stars
It looks like the three stars are lost somewhere! The first impression at the reception was not bad: marble, onyx — everything glitters and looks clean. The staff understood Russian quite well, but this did not justify further disappointment.
Room: We were put in a small room with a standard double bed and a TV. Everything is crooked, the light is dim, and the air conditioner seems to have never been cleaned.
Bathroom: There is a real trouble here! A broken shower stall, a dirty extractor hood — the drain is covered with a bucket. After removing the bucket, in half an hour your room will turn into an "outdoor toilet". 🤮
🧴 Services: Shampoo and soap have not been replenished for 8 days. Bed linen and towels are changed only upon request, and even if you throw them on the floor, they will not give you new ones. 🥴
🚪 Maids: Enter the room without knocking, ignoring that we are changing clothes, and insist on cleaning, creating awkward situations.
Food: The variety seemed promising, but in fact it was only 50% edible. The main diet is meat: chicken, rarely fish, turkey and soy "beef" cutlets. There is also a problem with fruits — only apples and rubber watermelons.
Animation: The first day was interesting, but then everything was repeated.
🏖️ Beach: Private, underground passage , 300 meters - not bad, but the beach itself is too small.
Bottom line: Next time we carefully read the reviews! Our tour operator advised us not to pay attention to them. We will not return here again and we do not advise you. 😁
We had a family vacation at the hotel for 15 days!
I liked everything very much, the food, the room, the location, the animation is just super, everything is here for kids (mini club) and adults (especially very cool parties on the pier) We will definitely come back again, Thank you very much
I rested at this hotel recently, I really liked everything, the check-in is fast, the rooms are good, the food is good, you will not stay hungry, as for events, everything is great, hangouts every day, the animators are generally great, they charge energy for the whole day, they always communicate, ask how are you, how is the rest going, in general, all the staff excellent, polite, everything is clean, the sea, the beach are excellent, I especially liked the parties on the beach, for me the most popular hotel in Alanya, it will be cool to relax with a group of friends in general
Hello everyone!!
We rested at the hotel from 10/23/14 to 10/29.24.
Honest feedback from not picky people.
Positive:
They settled right away.
The room was small, but it was clean.
Clean sea, sandy beach.
Minuses:
The hotel is very dirty (except the lobby).
The most unpleasant thing is the terrible smell from the dumpsters around the perimeter of the hotel. (It is necessary to change the location of their installation).
The unpleasant smell of sewage and old unwashed grease in the dining room 😷🤮
We lived on the 6th floor
The smell did not reach much.
The lower floors were dying of a terrible smell.
There were problems with drinking water.
Water is not brought into the rooms, and it is almost always impossible to take water at the reception.
Local crayfish and beer are made from alcoholic beverages.
Gin, the whiskey was running out very quickly.
Let me remind you that the Stit hotel has the status of ultra all inclusive.
There is nothing from imported drinks
, although we are not particularly drinkers.
If you do not go to the sea and stay at the bar all day, then you may be able to try gin or whiskey. A small assortment of food.
Of the fruits, only apples.
Although the season is pomegranate, pears, bananas are local, tangerines.
The cost of a penny.
I'm always eating.
Racks with ready-made food without heating.
It is allowed to take food out of the dining room, so there are mountains of dirty dishes with leftovers on all floors. There are a lot of flies and ants from here.
The administration must categorically prohibit the removal of food.
A separate topic is Beach towels.
They were able to receive them only on the third day.
As it turned out later, the whole beach is littered with beach towels.
People just take them and throw them anywhere. And new arrivals go to the beach without towels.
The hotel administration
It is necessary to enter the cards on the towels.
One card, one towel.
And everything will be in order right away.
No one will scatter it.
Result:
I STRONGLY do not recommend this hotel.
Don't waste money and time on this place.
It is better to pay extra or postpone the rest.
I am attaching some photos..
Great hotel! Well-groomed territory, varied cuisine! The animation is at a high level, there are shows every day and funny guys! It won't be boring! I recommend this hotel to everyone, it is suitable for both families with children and for young people!
My husband and I vacationed here in the middle of July.The hotel is very large and has many buildings. But there is an elevator only in the main building (keep in mind!) At first, we were given a club standard room on the 5th building, since I had health problems, they asked us to change our room.The receptionist girl came into our situation and changed it for us without additional payment , for which I am especially grateful to her . In general , everything was fine , the rooms were cleaned every day , we did not stay hungry, only the restaurant was the same almost every day) The animation is super, the sea is cool thanks Angelique 🫶
Hello, to the hotels from June 26th to this day. We like everything, although reading the reviews I did not expect this. The sea is great, the beach bar is also very good. Internet is available at the reception - free of charge. There are none in the rooms or on the beach. Our rooms are renovated. The territory is large, there is entertainment for adults and children. There are a lot of Turks in the hotels, there are Ukrainians, a Belarusian family. There is a lot of food, a lot of people come to dinner. Small queues at the grill bar (barbecue, fish on the grill). I would have come back again. Of course, not for 300 by 4, but for 115 by 2, as it turned out, it is possible. Definitely not 5, but hardening 4
A wonderful hotel with awesome animation. Alina is just a wonderful man, her son fell in love with her! Administrator Nargiz solved all my problems very quickly. Very literate.The food is delicious, abundance, and what desserts are just a delight, before I went I read a lot here and thought I should change the hotel, but still stayed here, and did not regret it at all. During the May holidays, my son and I were lucky with the weather. probably what you send is what you receive, so don't get fooled by negative reviews.. in fact, the hotel is decent, the pool is good, the territory is beautiful, its own garden) Generally 5 out of 5 ❤
The water is given in large bottles. And only in the room. On the territory, you can drink from a vending machine where juices are available, the water from there is not tasty.
There are flies in the dining room
Some dishes were loved and taken constantly, they tried different things, you can find something to eat. The desserts are not super, a couple are just delicious, and I liked the baklava
Delicious cocktail sex on the beach, I liked all kinds of coffee
At lunch, you can eat on the beach
There is a cafe further away, near the pier, there are waffles with fruits, chocolate and burgers. Ice cream is served on time, the queues are acceptable, and it happened freely. There is a closer one, there are only drinks there
In the restaurant, the main meals are only inside, you can eat outside if they are cooked on the grill
The furniture is old
The room was cleaned conditionally. Trash and a little floor. You can pay, tell what exactly to do and control. Russian channels are working on the TV. Of the products, only liquid soap
Many buildings
At first we lived in the far and high one, there are a hundred stairs to it. And the mattress was bad. They were relocated almost without problems. In the main building where the reception is, they ask for an additional fee. My friends immediately chose the main building in the package
La carte in a shared restaurant on set tables. Fish, meat, chicken, to choose from. There were snacks on the table, delicious. Then they brought out a dish and dessert. And drinks are unlimited.
There is sand made of stones on the beach, there are large stones when entering the water, there are places without stones. We came with a big family. One lounger or chair can always be found and after a while they are still released. I liked that no one dictates on the beach. The sun beds can be moved as you want, they sit on chairs in the water, there were waves, they wash pleasantly. For comparison, we had hotels where the sun beds were far away and you couldn't move them.
The sea is very salty. When it gets into the eyes, the nose is very unpleasant
There are three pools, a large one, a medium one with slides and a children's one with a slide. Beds are always occupied, sun beds can be found, usually the pool is full
When we were there, the pier was closed, it was good from the side, there were a lot of sun beds.
By direct bus number 50 for a dollar, you can go shopping, gifts to the shopping center. He stops at a bus stop, if they vote, then without stopping. It is located in Konakli (a landmark, after the children's amusement park), the driver of the stop says, just in case you can warn where you are, well, there were usually Russians on the bus. They pointed back at the bracelet or said the name of the hotel. He will announce it at the bus stop. There are several pharmacies there, they are closed on Sunday. There is a pharmacy near the outlet, it worked, we bought everything we wanted. I liked the gift boxes in Migros, and there is a store nearby where you can buy by weight.
The mir and Gazprom Union Pay cards were not accepted in stores, Gazprom worked at an ATM
People litter a lot, especially on the beach
Children are engaged in the children's disco
There is a kids club, it's just toys and not very clean. The door is not controlled. (There were hotels where you can rent children to animators in a children's club)
The toilet at the reception is not closed. The changing room does not close on the beach. The toilet on the beach does not close - there is a rope tied there to hold the door from the inside
Children have something to do and adults, we went in a big company. DO NOT FORGET TO USE SUNSCREEN
We are currently resting at the hotel.
In short, you can say this:
Service and maintenance 1
It just doesn't exist. I'm not a picky person, but…
The face of the hotel is its reception. They immediately showed an untidy face. The toilet is just without a door, the booths do not close. And there is dirt and debris everywhere. It is especially noticeable in the morning, in a nearby hotel they wash with a hose right up to the sidewalk, and here they rub a little dirty with a mop, but extremely rarely.
Upon arrival at 7 a.m., we were not checked in (although the rooms were free), although breakfast was offered. At 14 o'clock they gave me a room. There is a pipe running to the toilet in the bathroom, there is water on the floor. The safes (for some reason two) could not be opened. They said at the reception, no one did anything on the sixth day. Only the garbage is taken out of the cleaning, although the bed was changed for the 3rd day, but there is no towel. We left them on the floor, no one changed them. The second time at the reception they gave it to us. You need to walk around and ask for bottled water every time.
Food 4. There is a lot of food, you will definitely not be hungry. There are few fruits, watermelon and apples.
There is alcohol, in my opinion, even a lot. The tables are not wiped. I won't pay much attention to this.
The sea covers all the negativity. But even here they managed to ruin everything. There are very few sunbeds. People on vacation have to get up at 6 a.m. and occupy them. Decking is made of planks, which are full on the beach ... and of course no one cleans up the garbage.
The animation is very loud and every day until 23 o'clock. And then a bar is open around the clock under the main building. Especially cheerful companies shout until morning. No one makes any comments. I could hardly sleep. Of course, a lot depends on tourists, but we were unlucky.
Many people write about the territory, I will only say that it is large, it could be beautiful, but it is not well maintained. The maintenance staff is simply not visible. No one is doing anything. It seems that they want to get rid of the hotel, but people are still coming.
The hotel is full. And they announce that the season is closed ... generally 3 hotels.
We were in May.The impressions were good. We arrived in the morning, we were immediately checked in, we had time for breakfast.There are 2 guys at the reception during the day , they speak Russian .The area of the hotel is boloshaya .Everything is very colorful and bright.The food was delicious and clean.Cool animators, there is something to do in the afternoon and in the evening of the event, after which they took you to the club. Room: good, everything is there.There was a free safe (we didn't use it).Fridge. Bottled water was replenished daily .Daily cleaning, beauty was restored.The sea is quite close, through an underground passage.Beach : descent by stairs , no ramps. There is a bar on the beach, you can refresh yourself in the afternoon and always have a refreshing drink.There are outdoor sun beds and under a canopy. It was a pleasure to swim, there were no stone slabs, as in other places.We did not manage to meet with the guide at the appointed time, we were worried because he had to inform us about the return route.There are guide rooms in the lobby bar, at the entrance to the right.They found his phone there and contacted him. He had an emergency situation, because of which he did not come.But then he told me everything, showed me the excursions.We have chosen :Voyage to Alanya and Avatar.They accept both cash and cards (BEAC).We liked the excursions.
Spa : I still have negative emotions.
Do not dry things on the balcony rail.If something falls, it will not be returned to you.
Good day! We have been vacationing in this institution, if you can call it a vacation since October 16, 2024, this is not the first vacation in Turkey, we have always been satisfied and happy. But this place, you can't call it anything else, was shocked, I didn't even know that there are such Turkish 5*. Unsanitary conditions are complete, mass rotavirus among vacationers , there is no service. The towel in the room was used , there was dirt around , the place was creepy , the mood was spoiled . For two days we tried to change the hotel, thank God we succeeded by connecting all the services through Moscow. Those who write positive reviews are the people who are the level of this dirt and garbage . If you want to spoil your vacation, go there.
The hotel is beautiful and quite large, there is a place to walk.the beach is across the street.
The animation in the hotel is very good. There is a show program every evening. In general, we had a good rest, thank you
We stayed at this hotel in June 2024. We arrived late, after 12 a.m. They offered to eat, but we refused. We were shocked when we checked in. The room is not in the main building, on the 2nd floor, very small, 9 squares with a fresh renovation. There is a safe, TV, balcony, double bed. The next day, the shock went away and it turned out not so bad)This is far from the top five, the hotel is old. Wi-Fi is free in the lobby, in the room for a fee. The food was good, there was always enough room in the restaurant. There are not enough fruits-watermelons, apples, sometimes cherries, apricots. At the beach bar and near the stage you can eat burgers, tortillas, waffles, fruits. It is a 5-minute leisurely walk to the sea, there are not many people. A very beautiful location for a photo. There is a gym. The room was cleaned every day, and a bottle of water was brought. Everything worked. The air conditioner flowed, but the problems were fixed quickly enough. The lobby bar makes delicious cocktails. In general, the impressions of the rest were very pleasant, but I will not choose this hotel anymore)
My husband and I vacationed here in the middle of July.
We waited about an hour for check-in, I think this is normal because check-in time is 14:00 everywhere
The hotel is very large and there are many buildings, we had a club standard room (except for the main building there is no elevator anywhere)
Since I had health problems, we asked to change the room. A Russian-speaking girl from the reception Nargiz (special greetings to you) helped us and moved us to the main building without any additional charges. Our room 1627 had a view of the sea and the pool.
The rooms are clean and cleaned every day and towels were constantly changed, and you can take beach towels downstairs at the SPA.
Food - you definitely won't stay hungry, everything is delicious, but almost every day it was the same, but Ala Kart on the beach it was super and beautiful and delicious.
In general , we liked everything , thanks Angelique🫶
The hotel is certainly not 5 stars, there are some nuances. Upon arrival, they settled into a room in which a faucet was leaking and water was flowing on the floor, after treatment they repaired it, but left dirt after repair. I had to contact them again, they were removed promptly. We couldn't open the door three times in a week, we had to go to the reception. There is only shampoo and soap in the bathroom (in dispensers). The towel came across synthetic water was not absorbed, then it was changed to ordinary white ones.
Otherwise, the hotel has a beach with good access, without slabs, a swimming pool for adults (it was very full of tourists), slides for kids and two slides working for teenagers. The water in the pools is warm, the sun beds are of various comfort. The children's room was working. In the evenings, adult and children's animation took place, collecting a large number of vacationers, although we just passed by twice) there are various statues of animals on the territory. The food is fresh and delicious (the dishes are not well washed with a slight coating). At the beach and pool bar, you can take cocktails, cola, French fries, vegetables, fruits, and make burgers.
At 13 o'clock in the beach bar, you can treat yourself to ice cream and freshly baked waffles that you pour yourself and sprinkle with additives to your taste. At dinner, the heroes are greeted dressed up every day. In general, if you initially know about the cons and pros, you can arrange a vacation with these nuances or consider another hotel in accordance with price and quality.
Disgusting hotel!
We are here now. We went at our own risk, for some reason we trusted one fresh video from YouTube, where the guy says that this is a good hotel. But the defining thing, of course, was that friends had already taken trips here. As a result:
for what we were paid, we had to demand scandals for two days, and not only for us, the situation at the reception is constant; rooms are acceptable only in the main building, everything else is uninhabited for repair, but first of all they try to settle there; you will not get anything from the staff, they say well and do nothing until you get there to the director; they take the money, they do not provide the service, and then you have to be very punchy to take the money back; the food is even less, but the queues are such that there is no desire to stand. Everything is dirty. The guys in the dining room are trying, to give them their due, but they just can't cope with such a flow. We don't even go into the basik, there's a crowd of non-Russians bathing in clothes. We have nothing against other cultures, but there just needs to be a place where everyone can comfortably stay. In short, it's terrible, it's better not to come at all, I'm honest. To be fair, a good beach should be noted. But for the hotel to come to life, the management must completely change. Wi-Fi is only at the reception, the snack stated does not work, and all the other little things that do not correspond to a 5-star hotel do not even describe. They gave 300+ for four people... To survive😄
We had a rest in October, arrived at 7 a.m. We were waiting in the lobby. We hooked the bracelets right away and were able to eat. We waited until 14h to check in. At first, the room was shown in an adjacent building, with a 1st 2-double bed and a 1st single bed. I asked to move, because it's just the two of us and we don't need an extra bed. OK, we did it. The staff is normal, but not all of them. Some people don't speak Russian at all. But there is 1 girl in the bar, one at the reception. There is dust in the room. Towels for 2 were given 3 pcs. 1 large, others medium and for feet. There is hand soap, there is a hair dryer, but there are no specified slippers or shampoo. I went, asked, dissatisfied faces. They didn't give it away. They feed the norms, pour the norms, but it's like I came to borrow. There is Wi-Fi at the beach bar and a lobby bar. There is no internet in the room. The bartenders on the beach are good-natured, funny guys, although they do not understand either English or Russian. Only garbage bags are taken out of the room cleaning every day. In short, look for better hotels. It's dirty here. If it weren't for the Russian brothers, it would be sad.
The worst hotel I've ever seen. The food is not delicious, the restaurant is dirty, the shower does not work. There is no Internet connection. The beach is rocky So that the children can swim, they went to neighboring Alanya. The room stinks. They are sitting at the reception... there are no words for them, they settled us at first somewhere in another building, there are four of us. They gave me a bed and a half. They said there was no other number. If you want to leave, please, they said. Then we accidentally met a man, also a tourist, if you tell me to pay extra, in this case they will have everything. I came up and asked, and they gave me $ 50 each, so we were settled in a normal room, which we had originally booked. Although it looks like in the photo. But it's smelly, so don't believe my reviews. Never! The FunSun tour company, which was supposed to solve all these problems, said you should pay them. This is your problem. Thank you for meeting you at all. Tin of course. The representative's name is Ignat. By the way, the hotel did not even give the check for the surcharge
Damn guys, the opinion is 0 out of 10)))
I went to Turkey for the first time, I traveled all over Asia and did not always spend the night in luxury hotels, but this one broke all the anti-records))
First of all, the food, well, to be honest, is full of rubbish, you have to try to grab a piece of chicken. Fruits/vegetables are fresh, but!!! You won't find good meat here. Fast food, please. We've been here for a week now and tomorrow we finally go home, and it's already impossible to eat. Desserts are tasteless, no seafood, if cutlets, then don't understand at all what they are made of, look like a sole, a word for it.
I have not seen such a mess even in the cheapest hotel in other countries.
Turks mostly rest here. Of course, I understand the difference in mentality, but to get French fries, I have to stand in line for 20 minutes. Because there are many locals here, then preference is given only to them in everything. Two swimming pools, and these ubiquitous Turkish children, who are not taught the norms of behavior in society at all. Muslim women in swimming pools wearing clothes. I have nothing against other religions. But this is a hotel for everyone, why not make an area comfortable for all members of society, and not just for local residents.
The air conditioner broke down in the room, she begged three times, knocked on the table with a slipper for the fourth time. Well, it's impossible to achieve anything.
In general, if you want to save your nerves, do not go on vacation to this hotel. The most disgusting place in 16 countries.
And the beach is not on the first line, keep in mind that it takes 10 minutes to walk to it.
I do not know what the ultra all inclusive system should look like. But here it seems that there is only one name for it.
I wanted to rest, but in the end I was half-starved and plus I caught rotovirus in my stomach. So be careful. The guides say that reviews of this hotel have been bought on the websites of tour operators. Now it's clear why.
On the plus side, the clear sea and a massage with a hammam are all that took my vacation here.
We just returned from vacation. We stayed 11 nights at this hotel. It's not 5 stars at all. At most 3 * economy option. I haven't written a review more than once, because I was happy with my vacation. But this time, even with my low requests, I am writing to warn you. The hotel consists of Turks for 70% of the guests. There is no service there from the word at all. In 12 days, our bed linen was changed only 1 time and then only because I asked for toilet paper, which I received only for 7 days of rest. We went to the reception to get water ourselves. The soap is poured into the dispenser there, don't wait for anything else. The furniture is old, the mattresses rest against the sides with springs. The food is very monotonous (rice, pasta, fries, chicken, vegetables and watermelon with apples), now I don't know what to eat at home, because I ate all of it there. Animation on 3. The beach is very small and with big waves you don't buy there at all. Well, this is just the minimum that can be written about this hotel. To put it bluntly in short
This is my first review. Even at the age of 3, everything was fine with me. But it is not possible to remain silent here. This is some kind of trash. Good reviews are written by those who have probably never been to 5 stars or came to Turkey for the first time.
We were at the hotel from October 16 to 23, 2024. 1 star to the hotel and 1 star to the girl from the reception, tk moved us from the 5th building, where a meager room (to close the door in the toilet, you need to hide behind the toilet, only after that the door will close) with the scent of sewage and a leaking pipe under the sink, to the main building without any additional charges. While we went to the reception to be resettled, 1.5 days passed, everyone said come back later.
In general, the reception staff take on so much negativity, people come to complain all the time. There was no drinking water for 2 days. Or it's just being delivered, and after 30 minutes it's already over. And you could only take it at the reception, they never brought it to the room, as it happens in ultra all inclusive. There was no hot water for 2 days, but for me it was not critical, the water was not icy, it was possible to rinse off.
The main building is cleaned every day. No one has reached the 5th building in 2 days. Well, at check-in we had towels in the room and toilet paper, someone didn't even have paper at check-in.
The food is always cold, a couple of times there was something warm. Every day there is a chicken, now one word makes a chicken feel sick. There was meat a couple of times, it would have been hot, it would have been delicious. A couple of times fish rolls, 1 time delicious red fish and 1 time small fried fish.
On the third day of the vacation, we decided to come to dinner for the opening of the restaurant, there was a feeling that the queue came to occupy the entire hotel, I have not seen this since Soviet times. And when I went against the flow of this queue, as usual at 5 o'clock, I first look at what is there, and then I go to impose, the girl swore at me in a language I didn't understand, although I basically don't care about her swearing, but she probably was very offended that she stood in line, and I'm here She came without a queue.
A few days later, the coffee machine was turned off for breakfast and lunch, it was turned on for dinner, but the glass had to be put in a puddle of coffee.
For breakfast, there was sour sausage 1 time, the next day it was fried in hot spices, her husband ate and poisoned himself. They realized late that it was the same sausage.
The sea is of course wonderful, clean, the bottom is visible even at depth. The beach is shallow with small pebbles, a good foot massage, but there are really few sunbeds. And also from neighboring hotels they came and occupied sun beds, because they had huge slabs entering the sea.
Will I go again? No. The mere memory of this hotel makes me uneasy. After such a vacation, you still need a vacation.
The area is located on the second line from the highway, which is a plus. Food and drinks can be said 24/7. The hotel is suitable for families with children. For young people without children, it is better to choose another option, noisy, surrounded by screaming and crying children. The beach is not sandy, the entrance is good, there is enough space for everyone, 5 minutes walk. Cons: the dishes are dirty, there are few pools and slides.
Absolutely purchased reviews! There are no places in the hotel at all. For $35 per person, you may be accommodated in the main building. I was offered 3 children to put on a double bed. The plates are dirty and there is a whole quest to find them. The meal ends 15 minutes after the restaurant opens. There are not enough tables. Beautiful photos do not correspond to reality. There are fewer mattresses on the beach than there are sunbeds. There is no cave. Water is only in the machine. They give one bottle per room and then if there was cleaning. Ice cream for children is in short supply. There is no animation from the word at all. I don't understand the rave reviews. There are bedbugs in the rooms. Fights almost every night. There is no shower on the beach-it flows in a thin stream. Of course, we were leaving and noticed a stir to improve the service. Umbrellas have finally been put up on the beach. The waiters began to kick and they moved a little, even the animation appeared. But! The rest was ruined and the hotel needs to be raised. The main thing is that you need to do this in advance, and not when negative reviews and complaints from tourists are pouring in.
Good day to everyone, I AM WRITING A REVIEW ON THE FACT THAT WE MADE A BIG MISTAKE AND TOOK A TICKET TO THIS HOTEL FROM YEKATERINBURG FOR 350,000₽ A FAMILY OF FOUR,TWO ADULTS, TWO CHILDREN, FOR 8/NIGHTS,
I AM WRITING AS IT IS AND WITHOUT ANY EMBELLISHMENT!
SINCE I READ THE REVIEWS FOR THE HOTEL AND BELIEVED THAT IT WAS GOOD!
The hotel IS GENERALLY A SOLID 2-3 star
IT IS CROWDED, PEOPLE ON ARRIVAL HAVE NOWHERE TO GO FROM RUSSIA, THEY STAY AND TURN A BLIND EYE TO SANITATION, PERSONALLY I SAW SEVERAL FAMILIES OF POOR TURKS WHO CAME SEEING SUCH A HOUSE, TOOK MONEY FROM THE BASEMENT AND LEFT.
THE HOTEL IS VERY DIRTY , THERE IS NO SANITATION AT ALL,THE POOL IS DIRTY, THEY DO NOT CLEAN IT,BLEACH FALLS ASLEEP AT NIGHT AND THAT'S IT , THE INTESTINES WALK ALL OVER, DOCTORS PRESCRIBE MEDICINES IF YOU BROUGHT THEM AND THEY RAN OUT, GO TO THE NEAREST PHARMACIES IN KONAKLY THERE IS A PRICE TAG COSMOS, MEDICINES ON THE WINDOWS WITHOUT PRICE TAGS.
IT'S NOT THE FIRST TIME I 'VE BOUGHT TOURS TO TURKEY. ✅
BUT THERE WAS NO LUCK 😅 IT 'S A SHAME 😎
THIS REVIEW IS REALLY USEFUL FOR EVERYONE, THE PHOTO OF THE HOTEL LURES, BUT IN FACT IT JUST SUCKS,DON'T SEE EACH OTHER, OR YOU DON'T HAVE TO SPEND A LOT OF MONEY, BUT YOU CAN GET INTO A GOOD HOTEL, RESTED ON 07/22/2024 TO 29/07/2024
We arrived at the hotel on 06/07/2024.The feedback is positive from where?)The people who write them either did not rest in this hotel, or do not understand how the star rating of 5ka hotels differs from 2ka)The hotel is marketed as a 5-star ultra all inclusive.So the hotel is not 5ka or even 3ka, Now in order 1.The food is terrible, I'm sorry I can't find another word, soups are cold when they run out, you need to find a cook so that they bring soup, everything that ends is not replenished, the waiters are not in a hurry, they also need to be cleaned several times to remove an empty table from food to sit down have lunch.There is dirt everywhere, 2. There is no bottled water, water is only in the vending machine. 3. Wi-Fi is free only in the lobby, I took a paid one, but even for money it does not catch on the entire territory of the hotel. 4. The beach is generally a separate topic for review, there are very few sun loungers on the beach, plastic chairs in their place))there are no umbrellas and canopies from the word at all). 5. The beach bar is completely empty, there is only water in the machine. 6. Animation for children is very, very weak, there are trampolines on the playground, but they are not inflated, they lie dirty and inflated in the middle of the playground, contaminating the entire playground, so do not even go to the swings. 7. From personal hygiene products, only soap and then in disposable cups, no shampoo, no hair balm! .In general, if you want to spoil your vacation, do not buy tours to this hotel and do not be fooled like we are by paid reviews.The feeling is complete that the hotel will close from day to day, I do not understand at all why they sell tours to it, and even position it as a 5-star!!!
A terrible hotel in the village of Konakli. I will not recommend it to anyone. We rested from 06/27/24 to 07/04/24. My husband and I and my brother and family rested. The review will probably be long, but in order:
1. Rooms. My brother and his family of 5 people were given a standard room for three people (although the number of people was initially indicated), where even clamshells could not be put. To the question: how should we all be accommodated? They just shrugged their shoulders with a grin. The room is dirty, the bathroom is covered in mold. Just phew.
And only for an additional payment they agreed to change, they paid 120 $😱 and then, again, they hardly put one cot
❗️Important. They have everything there for an extra fee, they give everything terrible on purpose. And it's not just us who got there, but almost everyone we talked to there talked about it.
So, my husband and I were given a more or less room.
2. Reception. Disgusting attitude towards the guests. Talking arrogantly. Not all of them, of course, the boys are very respectful.
3. Wi fi. There is no Wi-Fi in the rooms, but it's not scary, I said and bought Internet for $ 15 on one device for 7 days.
As a result, the Internet in my room did not work for almost a day. I went to find out. As a result, the main Turkish woman rudely talked to me. I then asked for a refund for services not rendered, which they returned to me with difficulty and a psycho.
Once again, there is no service.
4. The food and the restaurant itself.
The food is basically not bad, not to say wow, but it was quite delicious. They don't know how to cook fish in this hotel.
Have️but dishes🤦♀️Everything is dirty - plates, utensils, tea mugs.
I went and rinsed and wiped everything, every day.
Crumbs were swept off the table onto the floor🤦♀️
5. Ala-maps. I won't say anything, I'll just write - IT's TERRIBLE
There are advantages - a private beach, a beach bar (I can't share the rave reviews about the bar) more or less
I don't drink alcohol, but my husband and brother didn't like anything. But they said it would go.
To summarize. The hotel does not pull at all for 5 stars, maximum 3. I do not recommend it to anyone. And talking to the vacationers, everyone was shocked and said that they would not advise anyone and would not come themselves anymore.
Yes, for the price we paid (burning Azteca for two 96tr), we did not expect a luxury hotel, but elementary cleanliness should be, respect for our guests.
We had a vacation with my husband in early June 2024 . One of the disadvantages of this hotel is dirty public toilets. There are only advantages in everything else. We would return to this hotel again and again. The sea is gorgeous. Discos are great. Sooo an entourage hotel! And everyone is kind and helpful!
The rooms are very small, there is nothing out of 5 stars, everything is broken, patched, DIRT everywhere (this is the biggest minus), the territory is cleaned 1 time a day and then not thoroughly, and during the day there is a lot of plastic, garbage, cigarette butts, leftover food throughout the territory!That's horrible.A bunch of Turks (about 90%) who litter, smoke wherever they want, swim with long, unkempt hair.I spent the whole vacation trying to suppress my disgust (although I'm not a clean person).
We checked into a room for 2 instead of 3! and they changed the room only after 3 days!.towels have not been changed once and were given 2 sets instead of 3)) they asked many times- in response, yes, and that's all)) There's no closet there, just a few hangers, and that's it.there is nowhere to put bags in this room, there is nowhere to put things.Rough.
All the old dead jewelry is brought there from the landfill from other hotels apparently))(see the photo).
At sea, with the cleanliness and cleanliness of everything, it is also tin, it is unpleasant to be NOWHERE.
The sun beds at the basik are all covered in black mold, and the chairs by the sea))
The animation is also shocked by this hotel)) no one from 100% of the employees will come there for the 2nd season.It's just a hellhole.
About food:the food is normal, you can eat if you don't think in what unsanitary conditions it is prepared)) if there is dirt in sight, then inside.. queues are everywhere, at plates, at tables, at forks)) I'm not talking about meat. The dishes are made of glass, there is no ceramic, you will eat from plates not ceramic, but from thick, worn plastic.You will drink coffee from plastic or paper cups, it is very pleasant in 5 cups))I think even in 3 they drink from ceramic mugs.. There are a lot of dirty dishes, ugh.Forks are the cheapest, light ones, it's good that they're not plastic) At the end, stupidly disposable plates were given out, even this disgrace was not enough. The tables were wiped quickly, but with a smelly rag, and everything was stained. there are food stains on the walls that are not cleaned)) Are you sure you want to go there again?
Outdoor gym)) Laughter- made for the stars
There are a lot of people in the pools, it's not even okay to swim, just stand.
The condition and attitude of the hotel towards visitors can be seen by their signboard: everything is deplorable! It's not like a 5-star hotel, one is not enough for it. If you don't want to waste money and ruin your vacation, then don't set foot here! The hotel is only for those who go to drink cheap. There is not a single plus, there is unsanitary conditions everywhere, it is impossible to eat food: it even looks inedible and dangerous, like in the worst canteen, the children did not even eat pasta. There are unsanitary conditions everywhere, flies, ants. Everything is sticky and dirty. The beach is terrible, it's impossible to swim, all the toilets are without locks and it's scary to go there. We started looking for options to move to another hotel 15 minutes after arriving at this one, but we had to live here for a day. Don't come here, no one!
We checked into the hotel on 30.08.2024.Where are the positive reviews from?)The people who write them either did not rest in this hotel, or do not understand how the star rating of 5ka hotels differs from 2ka)
The hotel is marketed as a 5-star ultra all inclusive.So the hotel is not 5ka or even 3ka, Now in order :
1. The food is terrible, I'm sorry I can't find another word, the dishes are cold, when they run out you need to find a cook to bring them, but as a matter of fact, everything that ends is not replenished. You can get poisoned with food for one or two!Old and sluggish vegetables! The salads are sour!The waiters are in no hurry, they also need to be asked several times to remove an empty table from food in order to sit down for lunch.The plates in the serving area are dirty.There's dirt everywhere.
2.There is no bottled water, the water is only in the machine. During the whole week of rest, they gave water 1 time (30.08.2024). When we asked to bring more water, they said that it was simply not available at the hotel.
3. Wi-Fi is free only in the lobby, although "Ultra all inclusive".
4. The beach is generally a separate topic for review, there are very few sun loungers on the beach, and plastic chairs in their place))there are no umbrellas and canopies from the word at all).
5. The beach bar is completely empty, there is only water in the machine.
6. The animation in general was very, very weak, which is for children and adults, there are trampolines on the playground, but they are not inflated, they lie dirty and inflated in the middle of the playground, contaminating the entire playground, so you can't even go to the swings.
7.There is nothing from personal hygiene products in the room, even Soap ! There are no glasses for water ! There are no disposable napkins ! There are no tables for relaxing on the balconies! The light shades were already broken upon check-in! The faucet in the sink was broken! And for the whole week after our remarks, no one came to fix and fix this whole thing!Cobwebs all over the room, no one cleans it, it smells strongly of sewage!
8. When checking in and booking a room, they indicated that the room was for "newlyweds", but in fact we did not receive a compliment from the hotel! 9. If you suddenly feel ill, you will not even get to the medical center there, since it was closed all the time during our arrival!
10. The laundry was dirty when checking in, I attached a photo! Towels too! To clean the room, you need to guard the cleaners near the blocks! There are no clean towels! They were brought to us for 2 days !Although we approached the hotel administrator 7 times and said that we were not given towels! Fortunately, we had our own towels!
11..In general, if you want to spoil your vacation, do not buy tours to this hotel and do not be fooled like we are by paid reviews.The feeling is complete that the hotel will close from day to day, I do not understand at all why they sell tours to it, and even position it as a 5!!!
we have been staying at this hotel since 2.09.2024, it was originally declared as 5 stars, but it does not pull on these stars. We arrived at 22:00, checked in immediately. The room is dirty, the bathroom is very small. There are 4 people living in our room, 2 adults and 2 children, they don't really give us water, toilet paper as well. The food is just a nightmare, it's the same every day, the plates and glasses are dirty, but the plates need to be searched, the same story and the scrolls. The only thing that calms is the sea, it is clean, but the sunbeds are occupied. If you want to spoil your vacation, then come here.
We bought vouchers to this department from 07/23/2024 to 07/30/2024. They did not even begin to check in, the rooms are not subject to accommodation. The tour operator coral trevel did not change our hotel and did not send us back to Russia, we had to buy plane tickets to Russia on our own. We waited 3 days at the reception at this Club Hotel Anjeliq. The hotel administration refused to accommodate us.
A terrible hotel. It's not 5 stars, but 1 star with a "-". This hotel needs to be closed. The hotel is dangerous to stay in.
It is very dirty, the air conditioners do not work, the furniture is all dirty, the toilets are worse than at the train station, the food is terrible, complete unsanitary conditions, they do not do cleaning, the tables are not washed, the dishes are all dirty, they do not wash it at all. There are a lot of flies flying in kurpus, they land on people every second and bite. The most terrible hotel in Turkey, the locals all confirm that this is a dangerous and terrible hotel.
A true review of the hotel. We rest from 22.09-28.09
People, the hotel is 100% not 5*, but rather closer to a crappy 3. There are a lot of people, the food is not very good, I spent two days with stomach pains. The dining room is dirty, the tables are dirty, the rooms are as lucky as you are. Some rooms don't have curtains, some don't have towels. The staff itself is normal. The hotel had a pier, it was washed away. The beach is normal, but there are a lot of people. The territory of the hotel is huge, the staff can not cope. Is the hotel worth the money, definitely not. The choice is yours.
The most disgusting hotel. We drew ourselves 4 extra stars. Is it okay to wait all day for a towel?When the safe is repaired. I had to wipe my head with bed linen. I was transferred from another room, there was a leak from the ceiling next to the room for almost the whole day, there was zero attention from the staff.
Plus, the staff's attitude is very disrespectful..
I'm almost 40 years old, young man
(approximately 20 years old) Lucine the bartender is named
l "grandmother".I look great for my age. He also allows himself such statements about the guests -that's
already 1 star. The staff should remain the staff, and not allow themselves to make rude statements about the guests!!
Disgusting hotel! Terrible service, God grant three stars with a stretch. It's more like a hostel! There are a lot of Turks who come with prostitutes. Condoms were floating in the children's pool. The juice was given to the child, the child's whole mouth was stained. Mold and dirt!
The food is disgusting. The vacation is ruined. There is no guide in place. We took it from the coral travel agency, operator Fan san!
Now we are going to another hotel, we fully pay all expenses. Then, when we get back, we will deal with the operator. We were abandoned to our fate! Thanks to Nastya from coral Travel, who is helping us now in this terrible situation.
The hotel left a terrible impression. We were generally settled in a separate part of the hotel, located across the street. And this room is completely unsanitary, as soon as you enter the room you can feel an unpleasant smell coming from the bathtub. Tarkans are crawling on the walls, the children were scared and crying. There's dirt everywhere, and some holes in the room, it's generally inadequate! The hotel has never been 5 stars at all! I didn't deserve it! Their employees are generally small children, the staff does not help with anything, you have to do everything and decide for yourself! In general, I honestly do not advise you to come here. Of course, but this hotel left me and my family traumatized. If you want coziness, comfort for yourself and your family, it is better to choose hotels more carefully.
Excellent hotel, the rest was perfect. There are no complaints.
Thanks a lot to the animation team) we made our vacation great! (The best animators are Timur, Alina, Nikita, Mehmed, Amisha)
The worst hotel I've ever stayed in. Dirt, stench, mold, unsanitary conditions. The roadside hotels are even cleaner. I do not advise anyone, the beach is small, uncomfortable and rocky. There are no shower gels, soaps, or shampoos in the rooms. The rooms are old and dead, mold is everywhere, water flows from the ceiling directly onto the bed! There's not even one star there! What are the 5 stars??? Don't spoil your vacation, all the negative reviews are real!!! Unfortunately, we did not read the reviews before buying the tour, as we were in a hurry. We bought a tour on traveolate, after the purchase we began to read reviews, and they are really all negative there.
If you don't want to ruin your vacation, don't come here!! it's really terrible,
no one will ever
clean the room if you don't go to the reception to sort it out..there was no special sign for the door handle in our room, by the way, it was never brought)))) this is a terrible service and a spoiled vacation, thank you very much, but not with all my heart and with a share of lies in your style)))
especially about the Mediterranean restaurant, where we had to make an appointment in advance, they brought us a salad from the same dining room and chicken)) excellent Mediterranean cuisine and seafood restaurant in quotes.. do not come here, even if this is your first vacation, as my vacation ruined this "wonderful hotel"
We came with the whole family to this wonderful place, we never regretted it, firstly, the very beautiful and cozy atmosphere of this restaurant fascinates and turns your head, secondly, the cuisine is simply replete with its variety, we tried angelique set, beautiful show presentation, very tasty seafood, first-class service, I want to come here again and again, and for those who do not want to leave, there are first-class rooms where you can relax🫶🏽
Special thanks to the staff 🤍 Administrators Alina and Cawanni are very sensitive to guests, I always want to come back here 🫶🏽
My mother stayed at this hotel, and I have been there several times myself. Parties, theme nights are great, and a Jacuzzi on the balcony is just something, especially when the view is over the sea. I advise everyone.
We had a rest in October 2024.It's sad, it's a mediocre three at best. The rooms are small, everything is so dead and dirty. The beach is not being watched at all. There are very few sunbeds and most of them are broken. In the dining room, of course, you can find something to eat, but without any special frills. But the saddest thing is that there is an intestinal infection that many vacationers complained about and we were not spared.
See original · Русский
Алина
Level 6 Local Expert
November 2
This is the most popular hotel, we go back there again and again, we liked everything from quick check-in to animation, good food, good alcohol, we really liked the evening parties, show programs, pool games, very funny and cool animators, energize for the whole day, cool theme parties, great DJ. For a hotel of this level, it is very decent, everything is in pink and cute tones, the girls will especially like it. I recommend this hotel.
Terrible hotel. I don't advise anyone. The room was tiny, the stench was unbearable. The towel was not changed, the room was cleaned once. Internet is only available at the reception. The hotel is old, of course. The dining room is unsanitary. The beach is tiny, there are not enough places for everyone. My husband and I got up at seven in the morning to take a chaise longue, there are no umbrellas. I do not recommend this hotel.
We are currently vacationing at this hotel, never come here! Dirt and unsanitary conditions, the stench is fierce, there is an infection in the water!!!! Poisoned with my husband in this hotel (we didn't eat or drink anywhere else, only what the hotel offered) barely pumped out
An ambulance arrives every 30 minutes and takes people to hospitals, everything is in very bad condition
This is the worst hotel we've ever been to. We were in October of the 24th year . Everyone was poisoned, the spoons and forks in the restaurant are dirty, everything is very dirty, this hotel is only going to be closed, demolished and rebuilt, the rooms are terrible, the pillows stink, there is not even a kettle in the room, in short, never come here if you do not want to spoil your vacation
I don't know who gave them 5*, but the hotel is a solid 3 stars, no more.
The food is of the same type, we've been here for the second day, and there's already nothing to eat.
The pool is normal. In general, you can say no to the beach, I'm disappointed.
Mosquitoes are flying in the lobby, they didn't even bother to make a fuss