Citybus Georgia
Directions
Batumi Central Railway Station
143 m
10 reviews
September 16, 2024
It's terribly bad! I give 1 point, it's a pity that you can't give a worse assessment of the services!
Our 16-year-old son was traveling with a friend from Batumi to Tbilisi last night. A friend became very ill and he asked to stop at a gas station to go to the toilet. The driver eventually refused, said he would drop them off with their belongings or let a friend endure another 2 hours of travel. My son's friend couldn't stand it anymore and they were dropped off in some village of the Forest at 3 a.m., where there is no toilet or shop. They tried to figure it out and refund the money for the trip, the support service is merging, no one is going to return the money. A 16-year-old teenager at 3 a.m. on the highway somewhere in an incomprehensible village in the center of Georgia, no buses, no minibuses, no trains, only hitchhiking. The guys hitched a ride for more than an hour at night, it's good that at least they managed to get back to Batumi. And where to spend the night, to eat and buy water where, where to go for children? We are on edge at night, how can we help them, we are in Tbilisi, there is no car…
What is the result?
1. At least no one is going to apologize, they respond sharply.
2. While the driver was dropping the children off at night in the village, looking for and taking out their luggage, the guy would have had time to go to the toilet and everyone drove on quietly. Was it possible to get into the position, set aside 2-5 minutes? I'm sure it is.
3. The driver dropped the minor off at night on the highway in a remote village.
4. We suffered great moral damage trying to help children at night in the center of Georgia on the highway
5. We have suffered significant financial losses: tickets, hitchhiking, additional costs for new tickets back, housing and food, a lot of time and nerves
6. The service was not provided in full, even in half the volume. After all, the children did not even reach Kutaisi.
7. The call center and the support service are using silly excuses to try to nullify our attempts to at least refund the money for the tickets
8. The child and his friend missed school
9. We have screened all correspondence, we will spend more time, nerves and money to prevent such cases from happening in the future.
‼️As many as 9 problems in just 3 hours of travel‼️
People, I sincerely advise you not to use the services. It's better to shake all the way in a minibus than to go with this company!!! Minibuses are more loyal to customers, and you can go to the toilet on request, they definitely won't leave children on the highway at night.
,Do not use the services of this carrier!
See original · Русский
3
October 3, 2024
Excellent modern bus, clean, cool, tea and coffee are served.
We were traveling from Batumi to Kutaisi, but we were a little late on the way, for 20-25 minutes.
See original · Русский
August 19, 2024
If you buy a ticket on the website, then there is a discount for the child, when buying at the office at the railway station, you did not make a discount. The trip was as comfortable as possible, the bus was large with working air conditioning, and even offered tea, coffee and juice to the child.From Batumi to Kutaisi without delay, according to the schedule.
See original · Русский