City Travel
65 reviews
January 10
I do not recommend this agency. When making a refund of tickets and funds, the issue is delayed over 5 months. the operators are not able to answer any questions, they cannot reach the higher management, no matter what requests you send. If you encounter a similar situation. I will contact the court immediately.
Horrible experience
Please please do not buy tickets through this company.
1
December 26, 2024
I want to write a positive review about this company and my own experience. The first time I decided to fly somewhere, I was choosing a cheaper flight option and came across this website with offers at a bargain price. It is also good because there is a ticket booking.
2
March 22
City Travel Dubai made my trip stress-free by handling all the details. They efficiently booked my flights, hotel, and excursions. The staff was always responsive, offering helpful suggestions and ensuring everything went smoothly. I felt well taken care of throughout the whole process.
December 23, 2024
I liked the service, tickets are much cheaper here compared to other resources, and there are also profitable routes with transfers and with minimal waiting time between flights. Booking flights is easy, and there is even the possibility of refunding tickets for various reasons.
2
May 5
City Travel has provided excellent service for my recent trip. Their staff was professional and accommodating, ensuring a smooth booking process. The itinerary they planned was well-organized and met all expectations. Highly recommended!
February 15
I contacted this agency when I booked the hotel. The plane was canceled, but the issue was quickly resolved and the tickets were changed to another flight with a minimum surcharge. They supported you in a difficult moment, thank you.
1
December 2, 2024
excellent service - I took flights here with a difficult route - with a minimum number of transfers and a minimum waiting time between planes. It turned out to be more profitable than on other platforms
1
January 11
City Travel offers excellent service! Their team is professional, friendly, and always ready to help. The tours are well-organized, informative, and fun. Highly recommended!
3
January 7
Normal service. Everything was fine. I booked a hotel and ticket. There were slight delays with the reservation, but not critical. Payment did not go through immediately.
1
January 9
The site was a little glitchy, but this was apparently due to the New Year holidays due to workload. Nevertheless, I managed to get favorable tickets to Krasnodar, everything went well
1
April 12
I often use this service to buy airline tickets for business trips, it is easy to find profitable routes and in case of plans change, change the ticket without commission
December 9, 2024
I constantly use this service, I have never had any problems with returning tickets or booking seats. the prices are favorable and the routes are convenient
December 14, 2024
Recently used their services when I planned a vocation in the Emirates. Always help out when you need to book tickets. Convenient and profitable.
December 7, 2024
I have bought recently two tickets to Antalya through City.Travel. It was good experience, price was available and the best around similar offers
April 8
i like this platform bcz here is possible to return ticket if you sick or change a plan. And also here more cheap them in other similar platforms
May 18
I liked the site for its convenience and functionality. It's not the first time I use the services of this company. Inexpensive and reliable.
March 10
I used this agency to buy a ticket to Dubai. It has a cheap tickets and cool workers. I dont regret buying a ticket here
January 28
Great service, I like it. And the fact that tickets are cheaper here is a very big plus. I recommend it to all travelers
January 26
I like this platform - the prices are reasonable, there are many convenient flights, and the terms of use of the service are simple
December 6, 2024
I found a good option for a direct flight to Istanbul. The price was generally acceptable, i got there without any problems.
May 10
The best platform that i have, very simple functions and very easy to buy tickets, also here not expensive, i like it
April 1
I called the call center to find out how things were going with my ticket refund due to flight cancellation. The information that the refund of tickets was made in the booking system was received by me on March 19th. The answer was a rare boor, a woman who interrupted me at every sentence and immediately answered me with a bang a la "why did you decide that?", etc. I wanted to get the documents confirming that the refund was made in the booking system. There are no documents. The girl hung up, saying "the conversation is over," and when I objected, "no, wait, the conversation isn't over yet," she just hung up. Bottom line - I need to take the company's word for it that the refund will allegedly be within 45 business days, there are NO documents about it (spoiler: and there won't be), the habalki respond. The bottom is a company that has no idea how it even exists anymore. I will complain.
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April 19
The most disgusting office.
They issue travel receipts with an incorrect e-ticket number.
To the question: why is the ticket not being authenticated on the airline's website? They answer that this is normal.
I assume that this is done on purpose.
Since without having the correct e-ticket number in hand, it is impossible to choose seats or register, and the City company.Travel offers to do this for you, but for a FEE!
It was only by contacting the airline itself, which was quite problematic (Chinese Airlines), that we managed to find out the correct e-ticket number.
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May 23
We took tickets from Petropavlovsk of Kazakhstan to Astana. Aviasales offered the only option - through Citytravel. Well, OK. I issued it and paid with a Russian card. But in one of the tickets, I made a mistake with this number in the passport number. Well, I guess who doesn't? I'm writing an appeal - they say so and so - here's the passport - fix it. It's three weeks before departure, just for a minute. And in response, no problem, the price of the question is 4000 rubles! It's fucking easy! With a round-trip ticket price of 6,000!
I write to the airline, and they reply that they are not involved, because they did not buy from them. I wrote to Aviasales - wait 72 hours for a response ((((
I sent a request to Citytravel for a refund, as the fare was refundable. They replied a day later that they would refund less than half of the amount(((
In general, I do not advise you to get involved...
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February 26
I don't know why there's so much negativity, if it's just my luck. The whole organization from buying plane tickets to my excursions was successful. There are often card restrictions on company websites, so I bought a round-trip ticket on this website, flew from Istanbul to Sharjah. Then I've already booked apartments and excursions myself, because it's cheaper that way. It was a work trip, but I took the photos anyway.
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1
April 16
I bought tickets from Moscow to Qatar, there is still a month left before departure, I submitted a refund request at the beginning of March to the cherkz call center.
The operator assured that she had returned the flight, but in the end she did nothing. I waited a week for a zero response. I went back to the website. I tried to find tickets. But there are no tickets. With grief, I opened the flight reservation in half. For 5 days.days make a decision on confirmation. The notification came on Saturday (not on Saturday.day). That the d/C will be returned within 45 business days. There is silence at the moment, the money has not been returned.
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March 9
CITYTRAVEL is a smart and cheap travel agency, but sometimes too slow service leads to a delay in booking tickets. Otherwise, CITYTRAVEL is a complete solution for travel, visits, trips and vacations with flights and a hotel...
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December 15, 2024
I urgently needed to change tickets, after reading the reviews, I despaired that no one would answer and there would be problems, on the third day a response came from the support service, they offered to change tickets at the best possible price, I paid extra and after 10 minutes they sent me new tickets, so in my case the service is excellent, thank you!
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1
December 16, 2024
The company is outright scammers! Therefore, it is registered the devil knows where , they are not responsible for anything , if you need to write off the money -2 seconds , if you return it - at least two months , people take care of your nerves and money
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2
January 1
The flight was canceled, I went to the ticket office of the airline, they said that the money would be refunded in full, I need to contact where I bought it, I called City Travel here, asked what I should do, because the planes said they would not fly in this direction today, tomorrow or back, because the ticket was bought. I asked them to cancel it, they said that the return ticket would be automatically canceled, and I agreed to have a full refund for all tickets. I wrote to my personal account, they wrote that they would respond within 72 hours, but they replied the same day in the evening that the ticket would be returned and needed to be confirmed by tomorrow, but I had already bought new tickets, and I flew all night on the plane, saw the response in the morning, sent a confirmation, bank checks immediately just in case case, I wrote to the whatsapp that is listed there, they replied, wait for all the answers in my personal account, it's good that I took the screenshots, I go to my personal account the next day, and there all the messages are deleted, there are neither their answers nor mine, they stopped responding to WhatsApp, I don't know what to do, the amount to They replied that it would be refunded in full, which is more than 70 thousand rubles. Rub, and silence, do not even meet the deadline for a refund
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1
July 27, 2024
We bought a single ticket for my grandmother so that she wouldn 't think or worry , but just flew and made two transfers . And the luggage would fly to the end point. As a result, at the check-in in Moscow, she is told that the tickets are different and she needs to get her luggage after the second flight and re-register. And the transfer is 1.30 in Bangkok. Support service. I didn 't bring any clarity . The answer is all the details from the airline, well, if we were ready to communicate with Chinese airlines, we would probably take a ticket from them. We bought tickets here for the first and last time.
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5
February 25
I do not recommend contacting!!!
Faced with colleagues , terrible service, no feedback, loss of nerve and money !
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November 13, 2024
I do not recommend contacting this agency. When making a refund of tickets and funds, the issue is delayed indefinitely, the operators are not able to answer any questions, they cannot reach the higher management, no matter what requests you send. If you encounter a similar situation, contact the court immediately, do not spoil your nerves.
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2
July 29, 2024
I was very disappointed, I bought a ticket with an exchange, when exchanging, I was billed for an additional payment twice the cost of this ticket (which I change for) in their aggregator, i.e. the exchange is the payment of three prices. It's unpleasant, I don't even know what style of business it is. Comments on the exchange price are not given, they are sent to the air carrier or advised to buy a new ticket.
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4
January 1, 2024
We bought tickets through this aggregator for connecting flights Tel Aviv - Antalya - Moscow in one transaction. The Tel Aviv - Antalya flight was cancelled by the airline. We immediately sent a request for a refund or ticket exchange. But apart from the rudeness of the support service, we received an answer that these are two different tickets and fly from Antalya to Moscow as you wish. They sent the money for the first ticket to the airline. Plus, they hide behind the fact that they are registered in the UAE and the legislation of the Russian Federation does not apply to them.
Real scammers. I think such reviews are a reason to stop cooperation between Airsales and the aggregator, so as not to spoil their reputation.
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4
January 28, 2024
Thieves and scammers refuse to refund the money for the ticket, which I returned in advance and the seats accordingly returned to sale, in turn, Aeroflot confirmed this information and is ready to provide all the necessary data that no one suffered any losses, City Travel has a standard response by phone, expect an email response, but the response is standard that they will not return the funds , without arguing for it in any way . I guess I'll have to go to court
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6
December 23, 2023
In early March 2022, they bought 3 tickets worth 88 thousand, then closed the borders and the flight was canceled, issued a refund, so they never returned the money!!! I've been waiting for almost 2 years! I am constantly unsubscribing, I really regret that I issued tickets through this agency. The tickets were from Emirates airlines, I called there and they say that there were no problems with the refund, but they return them directly to the person who bought them, so it turns out that it is city travel that does not refund the money. Don't mess with them
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3
June 7, 2024
I placed an order on the website. I paid immediately .
The email was indicated incorrectly during registration,
I asked the support service to forward the order to the correct one..
So no one answered
I had to buy from another service .
Can someone tell me how to get the money back?
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3
August 31, 2024
I book tickets and hotels through them. Only because they have a Russian card. It is inconvenient when there is a cancellation. They forget about you a little bit. The money is not refunded. The call is spoken in 50 days. But after that, you need to call and find out about each reservation. If you call, they will return it. If you don't call, they won't return it
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1
June 2, 2024
They were sent away from the call not to ignore the current legislation, referring to the fact that they are not residents of the Russian Federation. The questions are not being solved, the answers are off. Aviasales is no longer trusted for referring to freaks.
I've regretted getting involved a hundred thousand times.
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6
October 4, 2024
Just like everyone else, I didn't read the reviews - I got to this company from Air Sales. The airline has rescheduled flight F, I ask you to change the date - there has been no reaction for a month. In comparison with other operators, just the bottom (((( I do not advise anyone !!!
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3
May 8
Do not use this aggregator, they are scams! I took the tickets with the possibility of a refund, because I knew that I might not fly anywhere, I left a request for a refund in 12 days, in the end I just ignored it and that's it!!! Don't mess with them! I will file appropriate complaints and seek a ban on their activities in the country.
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November 3, 2023
This registration site is fraudulent. the ticket price does not meet the requirements. when buying a ticket, one cost is indicated. If you buy several tickets, the price increases by about 2000-3000 rubles. ATTENTION when buying multiple tickets, the price is not specified!!!! only the total amount. in our case 79650 rubles
In the support service, a female operator tries in every way to interrupt in a conversation and not give a point of view, tries to make fools of you, they say you bought it yourself. the price is cheap type indicated if you take 1 ticket. The airline put it up at a discount and allegedly there are no more discounted tickets. There is no information about the discount ticket anywhere. there is no notification on the website about the change in the cost. after making a purchase on the website, tickets are sold again at a price of 18706 rubles. Although the operator assured that the ticket was 1 at this cost. Surprisingly ...
our example is a Norilsk Abakan ticket price for 18706 rubles. we take 4 tickets the price is 79650 rubles. i.e. 19912,5rubles
We are waiting for the recalculation of the cost of tickets or we will be forced to contact ALL available authorities!
There are additional materials.
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4
November 27, 2023
Yeah... Of course, I couldn't imagine such a setup in my worst nightmare. I went to this under-company through Air Sales, so I lost my vigilance and did not read reviews before buying, which I regret very much now!
On June 28, 2022, I bought round-trip tickets to South Korea as early as October 1 - order No. 5519611 for 111 781.00 rubles. - yes, so much in advance.
At the beginning of August, the wedding of friends in Korea was canceled, where we wanted to fly, and on August 13, 2022, I applied for a refund. There was still a whole month and a half before the flight itself, there were no problems for the return of tickets, and accordingly money to us, there should have been no problems, right?) As if not so!
Having received an automatic response "An application has been received for calculating the conditions for the return of the ticket, it will be processed in turn" and after just waiting in complete silence for a week, I realized something was wrong! I went to the reviews, and almost turned gray.
It is impossible to get through to the company, my request remained allegedly unread in the whatsapp chat, although they are online. But I have one question - why should I wait for the return of my 111 thousand for several months, if they did not spend them on flight tickets only in a month and a half? Why do I have to sponsor unclear people, to rattle my nerves, what is all this for???
PS. I received the money exactly 60 days later, and the amount was 77 thousand - that is, they just put 34 thousand in their pocket for beautiful eyes! Think at your own risk to contact this company or not.
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11
October 13, 2023
I have been using this company for many, many years. I don't understand all the negative reviews. The feeling of bots.
By myself, I can say that they helped solve all the issues very quickly. There was only one disadvantage with the transfer of the flight. We wanted an additional payment for the transfer of a business ticket! I flew with katars. while Qatar itself did not charge a surcharge. Moreover, the Qataris offered to confirm the absence of an additional payment when calling from City travel to their office, but silence. I called, swore, they still wanted an extra payment. This was the only case.
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11
June 23, 2024
Never buy tickets through them, the longest refund, the strangest service, in short, you will lose both money and time and may not go anywhere
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1
July 25, 2024
They don't want to solve the problem. There was a Vietjet ticket, it was necessary to exchange it, city tr issued a voucher and told me to contact the airline directly, but in Vietjet they sent me back to the agency, indicating that they would not solve the problem, but it was necessary to contact
them. After sending an email to city travel, I received an answer - we can't help you, the voucher number is such and such, write to the airline. Pure football, they can't help in any way, although they take a service fee, and a considerable one. It's a pity you can't set 0 check-in. A disgusting and terrible bunch
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1
April 23, 2024
The mechanism of booking and paying for tickets is simple. I give one star, because I could not report in the advance report for the purchased ticket to city travel, they did not send me a cash receipt. In those.the support was informed that they are not residents of the Russian Federation, so they do not make checks. That's it, hello, minus 15 k
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August 22, 2024
By passing the ticket, I bought a parking lot so that I could return it in case of force majeure, as a result, neither, the tag ignores, when canceling the money did not arrive, scammers are working
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1
October 9, 2023
It's just awful!!!!
Customer orientation 0...
Can't solve a simple question.
For the first time I bought tickets through city travel, and I will not make such a mistake again!!!
In short, I need to add another ticket for a child to my ticket, I have been calling and writing to them for 2 days.
I got through only today and was told to wait for an answer in my personal account.
And there is silence in the personal account ....
You need to buy a ticket while they are still on this flight, but they are deeply purple ...
Terrible!!!!!!
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