We bought a single ticket for my grandmother so that she wouldn 't think or worry , but just flew and made two transfers . And the luggage would fly to the end point. As a result, at the check-in in Moscow, she is told that the tickets are different and she needs to get her luggage after the second flight and re-register. And the transfer is 1.30 in Bangkok. Support service. I didn 't bring any clarity . The answer is all the details from the airline, well, if we were ready to communicate with Chinese airlines, we would probably take a ticket from them. We bought tickets here for the first and last time.
I was very disappointed, I bought a ticket with an exchange, when exchanging, I was billed for an additional payment twice the cost of this ticket (which I change for) in their aggregator, i.e. the exchange is the payment of three prices. It's unpleasant, I don't even know what style of business it is. Comments on the exchange price are not given, they are sent to the air carrier or advised to buy a new ticket.
I placed an order on the website. I paid immediately .
The email was indicated incorrectly during registration,
I asked the support service to forward the order to the correct one..
So no one answered
I had to buy from another service .
Can someone tell me how to get the money back?