I do not advise anyone to use the services of this agency, they lie from the very beginning, they delayed the entire employment process for a month, they arranged for Holland 2 times, came to the Polish agency, eventually sent to chicken coops in Germany, for which my brother and I paid $ 500 a good question.
Do not even hope for a refund after you get to Poland (the Polish side, which has most of your money, believes that any EU country = services are completed), I also advise you to simply request a refund after the first problems or if you are asked to communicate with Svetlana (she will answer you only until you arrive you need an agency in Poland, then ignore or answer after you ask for a refund for unspecified services).
It's a pity that I didn't look at the reviews earlier about the agency.