For 5 stars, we expected more. We lived for almost 2 weeks and it's good that we didn't take dinner! The breakfasts were the same - this is not normal, because people don't come for a couple of days! The rooms are very poorly cleaned and you have to constantly call and ask to be cleaned. There is no water in the room. Even in the most ordinary hotels they bring water every day! They brought it to us once! There was not much fruit in the hotel. And since we were vacationing in November, it was very cold in the rooms and the split system did not help. There are also no toothbrushes/pastes in the room, take them with you. And one more fat minus - there is no iron and ironing board in the room. You need to go down to the 1st floor, where there is a spa, and there is a small room, in the semi-darkness there is one iron and one board. It's incredibly uncomfortable. Constantly running to unknown places to stroke. This is not a 5 star hotel level.