Hello. Order Number #1376730397 Almaty-Bishkek At my request, the order was canceled, the parcel did not leave the sending city within 6 days, the recipient refused the order. Now I can't take the parcel back, the SDEK staff can't find it. I was at 3 warehouses, on the recommendation of managers, but there was no parcel there. These are Zhualy 39, Rustaveli 3 and Azovskaya 19. More detailed: The shipment was formed on 11/10/2022 from the SDEK office, at 82 Auezova str., Almaty. Scheduled delivery was on 11/16/2022. Today I am checking the status of the application in my personal account, delivery is indicated on 11/16/2022. I immediately check on the website, there is other information - 11/25/2022. I ask a question to the chatbot about the status, it turns out that the parcel has not been sent and is still in Almaty. The customer refused the parcel, 6 days have passed since it was sent, and plus more time is needed. I ask you to cancel the order, they said to wait for the manager. The manager is calling, he is not aware that the parcels will not be sent within 6 days. He doesn't know exactly what's wrong with this package. Then I found out that I was really still in Almaty. In this regard, I ask you to cancel the order, the customer refused to wait in Bishkek. The manager says you will pay in any case, the question is for what? I ask about compensation, he gives me a promo code. Which again does not operate on the territory of Kazakhstan, and they do not warn about it. Next, please specify how I can take back the order. He 's talking in the warehouse . I've been to the warehouse three times today, but I haven't found any. I ask you to help me understand the location of the parcel.

See original

Даниил Б.

Level 3 Local Expert

The phones are turned off, it is impossible to get through. The package has not been delivered for a week. The call center does not help in any way, they only leave "requests" that do not speed up the process in any way. They can't even get through to this department on the intercom themselves. "You can come and pick it up yourself" is all I hear every time I call support And the fact that express delivery is paid for, and instead of 4 days, the parcel goes for the 4th week, no one cares

See original

CDEK

Add photo or video

Address

Contacts

Business hours

Directions

Features

Similar places nearby

14 reviews