Very polite staff, they will always find any way to help you, I use only this branch, even if I have to travel from the other side of the city, it is convenient to send both in Kazakhstan and in Russia!
I received an SMS from the SDEK company that I can pick up the parcel.
I came and didn't pick it up … They said: I won't find it, there was a glitch in the program, you were unlucky like many. Call me tomorrow. I got through (by the way, the numbers at this point differ from the official ones), told the order number, and asked to call back. Then call me back again.
As a result, I arrived again and picked up the parcel. Three days of nerves.
In general, sdek is quite an adequate company, good service, reasonable tariffs, after quarantine they began not to violate deadlines, i.e. they deliver on time. In general, you can use it, there is a queue in this particular branch, but it is tolerable, but a convenient work schedule, until 20.00
It's not too easy to find, I couldn't even think that with the address "Toraighyrova 47" the building would be somewhere deep in the courtyards, and I would have to make my way through the vegetable gardens.
However, the delivery was quite successful, the ceramic mug from Russia arrived successfully, everything suited me on time, except that it was very expensive, and the rest is not so important.