Very polite staff, they will always find any way to help you, I use only this branch, even if I have to travel from the other side of the city, it is convenient to send both in Kazakhstan and in Russia!
I received an SMS from the SDEK company that I can pick up the parcel.
I came and didn't pick it up … They said: I won't find it, there was a glitch in the program, you were unlucky like many. Call me tomorrow. I got through (by the way, the numbers at this point differ from the official ones), told the order number, and asked to call back. Then call me back again.
As a result, I arrived again and picked up the parcel. Three days of nerves.