One of the best offices of Sdek. I really like that they work here around the clock and it is convenient to hand over a parcel late at night without queuing. One of the disadvantages is that it is difficult to park during the summer day.
Yes, it's great and convenient that they work around the clock, the only moment is that the guys do not quite understand the legal intricacies and ask first to sign an autograph on receipt in order to absolve themselves of responsibility and only then open the parcels. Which is not correct. But this is the problem of the management that gives such instructions)
I received parcels from Russia a couple of times from here, they work very well together, I even went to buy coffee with a donation for an employee in a brotherly way,)) Thanks for the packages and for the courtesy!
While the staff is all at lunch, one is taking the rap for everyone. He searches for parcels for three hours, I barely knocked out mine and waited an hour and a half to be found, although they assured me that there was no parcel. Yes, and they are rude! I don't contact this company anymore in my life and I don't advise you.
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1
Razer
Level 16 Local Expert
December 5, 2022
The logistics are disgusting.
The cargo was shipped on November 16 from Moscow.
We sent the parcel via Almaty to Astana.
Today is December 5th, the parcel has not yet arrived in Astana.
They are constantly breaking deadlines!!!
What's with the weird logistics???
Worse than this courier service, I have not met anything. From the operator to the delivery service itself.... HORROR....they are dragging out the shortest possible time, even though we paid for expedited home delivery.
At first I thought it was the first time and maybe the stars turned out that way, but this is by no means a system, a system to make as bad as possible.
I sent the parcel door-to-door, made the payment immediately for the full door-to-door service. Upon arrival, it is indicated that the parcel is processed from warehouse to warehouse. They took it from the house, not from the warehouse. I called to sort it out yesterday, they said they would call me back. I'm going to call you again today... because no one called back. The service leaves much to be desired... I read it on the SDEC page, I quote :
We keep our word.
To keep our word, we are ready to do more, to find non-standard solutions for clients, colleagues and partners.
SDEK is US.
We love our work and do it well. We help and support each other. The result depends on each of us.
I called the SDEC service - the answer is figure it out for yourself, call the place of dispatch. ???? So I have to deal with your joints??? Did I pay for the door-to-door service for this??? Also, on the website you write that the client is always right, and is very important to you... Uhhh... is it so important and right?
Where is the usual solution to an ordinary problem??? I have to solve it myself, find out who was there in your company!!! And you promise to solve unusual situations. Yes, you did not undertake to solve my situation at all.
You don't like your job and you don't do it well! Why should I do your job for my money? Figure out where you messed up??? I paid in full for the door-to-door order. As a result, it turned out to be from warehouse to warehouse. No one called about changing the warehouse door item.
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6
A
Anonymous review
November 23, 2021
Space prices. They don't take that, they don't take that either. Rigid packaging 20000. They took 12,000 in energy. I ordered a thing from Armenia, it came damaged. There was no compensation.