Cassia Phuket
258 reviews
February 26
Good Hotel, Full kitchen Good Staffs
1
March 19
A very pleasant hotel with a good location. The territory is small, but comfortable and well maintained. There are two compact pools and a children's playground.
The beach can be quickly reached by a pontoon (runs during the day) through a small, picturesque pond or by walking through a nearby hotel (5-10 minutes). The coastline is long, you can go jogging when the sun is not baking. A clean sandy beach, no clutter and endless sun loungers. There are water activities, but it seemed to me that in moderation and not as intrusive as, for example, in Turkey. They sell delicious corn, fruit cocktails, and you can also book a massage by the sea if you wish.
If you want to explore the area on foot, then keep in mind that the walking areas are poorly arranged, in most cases it is to make your way along the roadsides, but in the tourist area near the hotels it is better to do this.)
There is a nice avenue next to the hotel with a supermarket, cafes, ATMs and souvenirs. On weekends, there is a Night market, a fun evening fair with lots of street food, souvenirs, handicrafts, and live music (it takes place in different places, so check with the reception more often). There is also an outdoor cinema where themed dinners with movie and cartoon screenings are held.
In the surroundings, you can walk along the shores of small ponds, where you can spot monitor lizards, storks and other interesting wildlife.
There is a shuttle service from the supermarket to Boat Avenue, the nearest major center. You can also order a tuk-tuk at the reception. We often walked there, but be careful: traffic is sometimes heavy, plus the specifics of Thai driving)).
The rooms are clean, but not without traces of active use.
The room had a microwave, a stove, a set of dishes and cooking utensils, frying pans, an electric kettle, a coffee machine (capsules are purchased separately in the lobby), air conditioners, ceiling fans, televisions with local TV channels, in general, everything you need for an apartment. There are also walking flip-flops, a towel bag, a hairdryer, and a safe.
Breakfast dishes include scrambled eggs with bacon, fried rice, noodles, soups, traditional iced dessert, etc. Watermelon, melon, papaya, pitahaya, and lychee were spotted from the vegetation.
The only small disappointment is the gym. According to the classics, neither its size nor the equipment is clear in the photo. In fact, this is a 5*5 room, hung with mirrors, with a pair of treadmills, a bench, a meager dumbbell row and one multifunctional old simulator. When there are 2 people working there, it becomes extremely crowded). And besides, the sun heats up the hall very much during the day (it is also on the top floor) and you feel like in a sauna. So if it is critical for someone to observe the regime, then you can consider trips to the surrounding halls with guest visits.
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5
March 2
The hotel is still not shabby, the rooms are clean and tidy. Rather for a holiday with children. There is a small playroom, but there is no playground (just a cobweb). Breakfast is acceptable, omelets are prepared in your presence, pancakes are baked. What I didn't like was that there were a lot of people, there wasn't enough hotel staff to update the Swedish line on time, clean the coffee machine, etc.
Cleaning every other day, towels are changed upon a call at the reception (new ones are brought in 5 minutes)
Condees work well and quietly
The sound insulation is also at the same level, the neighbors are not heard at all. There are no insects or other living creatures, even if you forget to remove the chocolate bar, the ants do not come
The hotel has a minimarket (if you are too lazy to go to the Tops). Dinners and lunches. They take you to the Festival and to Patong (for a fee) . You can estimate the location on the map - in the very center of the lagoon, close to everything.
Large Parking, there was always a place to park the car (unlike the skypark)
There are no obvious disadvantages
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May 26
An ideal place for a safe stay, with parking, security, beautiful rooms and stunning views of the lake with lotuses! Moreover, from either side of the hotel. On Saturdays, there is a night market right on site. There are ducks and herons on the lake, geckos on the lawns, orchids on the trees, the pools are clean, they take a boat to the sea on the inner lake (3 minutes of pleasure). The beach is private, moderately clean, with sun beds! There are no changing rooms anywhere on the beaches of Phuket, you need to be prepared for this. 7eleven, cafes and shops are within walking distance. We had a rental car, so everything is nearby. I definitely recommend it!
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April 15
A decent hotel, good location, I liked that it is located away from loud establishments and streets, there is a small island with a shop, an exchange and a pharmacy. A taxi is available in 4 minutes. The beach is nearby, you can walk, you can take a boat from the hotel every 10-20 minutes. Porto de Phuket is a 15-minute walk away. The breakfasts are monotonous, you get very tired of it. The hotel is not tired yet. We lived in a family room. Cleaning is done every two days. Overall, it's good. There is a ferry to the beach every 20 minutes across the lake, who likes to walk and not wait for anything, there is a good path along the lake, there are sun beds on the beach, security, several local cafes. Beach towels are provided. Prices on bangTao are an order of magnitude higher than on Karon and Katya. The service is good.
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1
January 12
We lived in apartments, very decently. High-quality renovation, quiet, lagoon view. A boat runs from the hotel to the beach every 10 minutes, the location is excellent, a good shop is not far away (3-4 minutes), there is a pool for kids and a large one, sun beds.
There are sun loungers on the beach, but only for hotel residents, guests are being kicked out of the Apartments for some reason, this has not decreased
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March 25
We spent the month of February 25, an ideal hotel in Bangtao for families with children in terms of price and quality. The rooms are not large, but there is everything you need, a small kitchen with utensils was quite suitable. The hotel itself is well maintained, it is clear that they are being monitored, the rooms are immediately repaired if necessary. The staff is friendly, the cleaning is 3+, in general we were satisfied with everything. I recommend the hotel. I think the beach is the best in Phuket. The only thing was that the sun beds and umbrellas were poorly cleaned, and garbage was occasionally found on them in the morning .
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April 2
Great hotel, good breakfasts. Excellent territory, a boat 5 minutes to the beach and you're on a sunbed :) it's a 10-minute crawl to the supermarket) we walked to the center, chose 3 resorts for ourselves, one 2-storey, the second Italian chic, the third Thai. I even started eating chuka, she was so gorgeous. Well, there are dinners on the beach, there is a cafe with a sign kvass ... the swing is still nearby. There's a gorgeous tom yam and shrimp! Well done guys.
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1
April 23
I really enjoyed staying at this hotel - a cozy room, a varied breakfast, an equipped beach with sun loungers and umbrellas. It is very suitable for people who prefer a relaxing holiday and for families with children.
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December 4, 2024
A very good four. we were in November 24. I was pleased with the instant check-in, without waiting for hours. A mega-positive reception, a Russian-speaking guy worked in the evenings, he will explain everything, tell you. There is a bus service along the lagoon, free of charge. You go to the reception, they call. There is also a tuk-tuk at the hotel, which takes you to Boat Avenue for 50 baht. A river tram runs through the lagoon - it takes you away, brings you to the beach. The hotel has its own beach, with sun loungers and umbrellas.The rooms are cleaned every two days, linen is changed every four days. A small minus for breakfast, there is a queue for coffee machines all the time, and the second point is very few vegetables, but you definitely won't stay hungry.
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1
1
January 18
Good hotel, service, staff , everything is good, on a solid 4. Nice beach with toilet and shower. On the beach, facing the sea, there is delicious cuisine on the left until 17 o'clock. GORGEOUS SEA!!! Evening walks are a pleasure, everything is very European, very clean. beautiful, well-groomed, just unexpected. I highly recommend it.
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1
1
November 30, 2024
I liked the hotel, it stands on the shore of the lake, the beach is close, literally 5-10 minutes. The hotel itself has several swimming pools, there is entertainment for children, and the buffet is quite varied. The room has everything for a long stay (the kitchen has everything you need), cleaning every other day, the staff is very polite and friendly: there were some problems with the room, we were provided with another equivalent the next day. The Laguna area, where the hotel is located, is very calm, there are a lot of greenery, there are places for walking. Overall, I am happy with my vacation.
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3
February 27
Cassia Phuket,.... What could be better than relaxing in a hotel on the shore of a warm, gentle sea? A catamaran will take you to the sea within walking distance. You will relax, swim, stand on the waves, lie on the warm sand. A catamaran will take you back to the Cassia Phuket Hotel. There is an opportunity and a desire -in a good way.
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1
November 13, 2024
It's a good hotel, but there are nuances.
1. Location - on foot with children (and adults are questionable) you will not reach a busy area with a choice of cafes, etc.
2. Sun beds - there are not enough of them and the moment with their occupation in the morning by our fellow citizens with towels takes place.
3. Breakfasts are normal, but you need to look for a free table, if something is over, no one from the staff will hurry, you must definitely ask more than once.
4. The beach is great, and the fact that the sunbeds on the beach are in the shade, I think it's a plus that it's very comfortable with children.
5. The pool is clean and comfortable for everyone.
6. Rooms are normal, there are nuances, for example, with a deposit it is in baht and why tourists need 4000 baht on the day of departure, especially if departure is in the morning or at night.
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5
4
May 7
The territory is gentrified, there is beauty everywhere. There is a swimming pool, and more than one. The rooms are clean and well cleaned. The food is wonderful. The staff is smiling. There are shops and pharmacies nearby. There are playgrounds.
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December 23, 2024
We've been in a fairy tale! A modern hotel with kind-hearted staff, smiling from morning to evening. Nature, birdsong, beach... It's a wonderful place, the water is +28, the air is +30, the sea reptiles are fresh and delicious. We have to go again.
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1
January 22
I really like this hotel, this is not the first time I have come. Rooms with a kitchenette. They are interestingly decorated. And the excellent location is Bang Tao beach, Laguna area. I consider this area to be one of the best in Phuket. The sea is close. Walk 5-6 min. You won't regret it!
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October 18, 2024
A great hotel room with a kitchen, living room and bedroom.All cooking utensils,microwave,toaster,kettle,large refrigerator.Cleaning every other day.High-quality bed linen and towels,4 large pillows,lights turn on on the loggia, a table with armchairs, air conditioning in each room.A river boat takes you to your own beach from the hotel.The breakfasts are excellent.Thai and European cuisine, for every taste and a huge selection.The Thais working at the hotel are just angels!🥰🫶They always greet you with a smile .They will answer and help you with all your questions.Cassia is a calm, luxurious hotel, there are no queues and pandemonium.I recommend it!This is Paradise!🫶
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4
2
May 31
We had a vacation with a one-year-old child and 9 years old. We rented a studio room with its own kitchen and a couple of small rooms. Very comfortable with a small child. The service is a little lame, you have to ask to take out the trash, clean up, but everything is solved in a couple of requests. The beach is good, ferries run to it, quite often. All cafes, massage parlors, supermarkets are also within walking distance. I definitely recommend it.
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April 11
Great hotel. High-quality room service. There are shops and a currency exchange office nearby. It takes 7 minutes on foot to the beach, or 3 minutes by boat across the lake. The beach and the sea are excellent.
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1
May 2
A great hotel complex for your money. Free transfer to Laguna Phuket, beach, restaurants, ping pong, beach volleyball court. Very nice location.
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1
May 10
We visited this hotel 5 years ago. Unfortunately, I don't want to come back here anymore. Even at the booking stage, a very strange thing began. The loft room was not available for booking. They gave a room of a higher category with an additional payment of $ 120. In fact, they settled into the most miserable room with a view of the road. Because of the noise, it was not possible to sleep. After a scandal at the reception and an additional $ 120 surcharge, the room was changed to a loft . In general, the beginning was already not very good. The breakfasts are poor, they're the worst I've ever seen. I've been sick of them for 14 days. Next, have fun with beach towels, first you drag them to the beach and then back on this super boat. If you are not a fan of fast food, you should go to Boat Avenue. There used to be fairs and concerts nearby, but now it's super rotten. They didn't even congratulate me verbally on my birthday, not that it was a compliment. And all this for 395,000 for a 5-year-old child and 1 adult. I am generally silent about the fatigue of room repairs. There is no entertainment for children at all. Tired dirty game size 5/5 . Water from under the filter in dubiously washed bottles.
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April 5
The hotel is large, with a total of three, the choice of food for breakfast is disgusting, if you come after 9-00, it's hard to find a clean table, the staff doesn't go around, you have to wait until they clean up, there is practically no choice of juices, the eggs are cold (for some reason they are fried in advance), the coffee machines are generally tin (the mugs are small, but coffee pours like a big one through the top). The rooms are cleaned every other day, and sometimes less often, they will come in and make the bed, they will forget to change the towels, and they put the water on every other time, you have to go ask. The pool is small. The only advantage is that the sea is not far away and the beach is good, there are many trees and palm trees, you can admire the sea even in the hottest shade.
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January 7
Хороший отель на Банг Тао, просторные номера, кораблик до пляжа ходит регулярно, но можно и прогуляться пешком, раньше была очень приятная цена, сейчас зачастую завышена.
1
March 4
The hotel left extremely negative impressions. The location is not the most convenient, the rooms are shabby, but this is a small thing compared to other problems. The staff is completely incompetent in dealing with issues. We were staying in room 450, and today, on March 4, at about 20:00, when our one-and-a-half-year-old child was asleep, furniture began to be assembled and drilled in the room above. My husband went down to the reception, I tried to stop the workers from the balcony, but it had no effect. It was only when I went to the reception myself in an extremely upset state that the situation was somehow resolved. There were no apologies or attempts to calm us down. Moreover, the staff's reaction was slightly boorish. As a result, the child woke up, and the evening was ruined. I ask the hotel management to pay attention to the qualifications of the staff and teach them how to solve such issues promptly and politely.
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6
April 17, 2024
A cool hotel with one of the best Bang Tao beaches with light sand. The beach is not crowded, calm, clean, well maintained. Clean water, gentle entrance to the sea. The staff at the reception are all polite, they will always help, tell you, especially the Russian-speaking Pavel, which is very convenient for a Russian tourist! Breakfast at the hotel is standard for Thailand. The rooms in the hotel are spacious, clean, cleaning, bed linen and towels are changed every 2 days, water is also supplied to the room every 2 days. So, the rest was a success!!!
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5
1
January 10
Overall, the hotel and location are very good, sometimes there are difficulties with the basic staff at the reception. But Sunny's supervisor helped us solve all the issues for the entire 22-day vacation. A very wonderful and helpful person. He helped us solve all the issues from the first to the last day. Starting from checking into the room to solving the difficulties with the restaurant! Without him, our vacation would definitely not be so wonderful! Sunny, thank you so much again! This is the case when a person is in his place and apparently loves his job, since he helps guests so easily and efficiently in solving difficulties.
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February 7
I'm currently staying at this hotel, this is my third trip to Cassia. Unpleasant surprises began with check-in: after a hard night flight, I hoped to relax in a cool room, but when I entered the room, I was shocked by the heat and stuffiness in the rooms, the room was not prepared for check-in, the room was not cooled. Instead of resting, I had to turn on the air conditioners and go to the exchanger. When I arrive, the air conditioners are not working, the room is terribly stuffy. I didn't sleep all night because the air conditioners were constantly turning off. My vacation started with feeling unwell and in a bad mood. It turns out that the air conditioners are configured so that when you leave your room or sleep, they turn off and the motion sensor is triggered. That's when you wake up at night from the unbearable stuffiness. And after leaving for a full day on an excursion, you enter the room, which is infernally hot and stuffy. This is a terrible innovation, a mockery of the hotel guests.
The second caveat: do not count on cleaning the room. On the third day of arrival, without waiting for towels to be changed or water to be brought, I went to look for the cleaning staff and persuade them to clean my room. Does a hotel guest have to do this? During the 5 days of arrival, the cleaning staff never came to do the cleaning themselves. When they came to the reception for cleaning, they took away all the towels, leaving neither clean nor dirty. It is impossible to take a shower or wash your hands. And again I had to go to the reception, but alas, to no avail. It was only after the second call that the towels arrived. This is terrible! You spend your days solving problems: how to cool a room, how to change towels, how to simply get these towels, how to get water... But the hotel staff should do this regularly, on an ongoing basis, without reminders. And of course, the dirt in the room. If you plan to stay in Cassia, stock up on rags and antiseptic wipes. All the surfaces are covered in dirty sticky spots, dust everywhere. It's a pity that the hotel has deteriorated so much, changed for the worse, despite the fact that prices have increased.
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2
2
April 7, 2024
Nice hotel, clean and comfortable rooms. There is everything you need, TV,kitchen,dishes, microwave, etc. Nearby there is a shop, open 24/7. There is a restaurant, you can arrange room service. A gorgeous beach in the center of Bank Tao. We rested in four, took one room, two-tiered, there was no room when checking in, the problem was solved quickly, we got two rooms, with small gardens and access to the pool.
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5
1
February 2
A great hotel, in a great area with a beautiful clean beach, located in a peaceful area. Suitable for family holidays without too much fuss.
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1
January 4
Great hotel on Bang Tao beach!!! The rooms are clean, beautiful views of the lake and the sea, friendly staff. I recommend it to everyone!!!
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March 9
A wonderful hotel and a place for a family holiday, simple breakfasts, a cool beach in the shade of trees, very convenient for a beach holiday
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March 11
A decent 4 for your money! The main advantage is the location. The most beautiful lagoon area in Bang tao! The rooms are comfortable and nice. Your own beach . We would definitely like to return .
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1
April 3
Excellent hotel, good staff, delicious breakfasts, pleasant atmosphere, good repair.Everything is great, we had a rest in January 2025
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July 25, 2024
The hotel is nice, fairly new, the rooms are fresh, snow-white bed linen. The breakfasts are not bad, for 4.
The lagoon area is excellent, where the hotel is actually located.
There is no private beach. But there is a ferry every 15 minutes from the hotel pier.
Of the disadvantages , there is not a large area near the pools and it is not green enough .
In general, I put 4 stars!
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5
3
April 17
Until the Lagoon is built up and trampled, this is a wonderful place! There are few questions about the hotel, the rooms are not very spacious, but they are comfortable and have everything you need. The most important thing is the beautiful location!
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January 30, 2024
For a stay in the Lagoon, an excellent value proposition. The rooms were spacious and comfortable - we had two bedrooms, two bathrooms and a living room combined with a kitchen. Cleaning was carried out every 2-3 days.
There is a good shopping and recreation area near the hotel - restaurants, shops, pharmacies.
A 10-15-minute walk from Boat Avenue, where there is generally the largest range of establishments.
It is fortunate that there are many trees on the beach and you can comfortably relax there all day. A rather charming water tram that takes you from the hotel to the beach. He walks regularly, he didn't have to wait much, the trip time was several minutes. At this time, it is pleasant to admire the lake and its beautiful views.
In the reviews, some of the guests criticize the hotel. In my opinion, this is not entirely fair. If you choose to stay in the Lagoon consciously, then you need to clearly understand that this is an expensive coast. If you need a 5* service, then this is any of the surrounding hotels - but they will all cost 2-3-5 times more. Cassia gives you the opportunity to relax in the Lagoon (which means beaches without crowds, cleaner streets, stunningly picturesque views, high-quality restaurants and shops instead of eateries) at reasonable prices for accommodation.
Taking into account these advantages, I did not place high expectations on the hotel and was satisfied.
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2
May 11, 2024
Laguna Phuket Complex is a luxury place for sophisticated guests.
Cassia Phuket, which consists of this cool complex, is a comfortable, delicious, hospitable wonderful hotel!
Two-storey penthouses, infinity pool, relaxation areas, service, delicious healthy food, a beautiful private beach, the purest beautiful sea and gorgeous weather - well, what else can you wish for rest and relaxation?!.
I recommend it!
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7
2
December 7, 2024
We stayed at this hotel as a family! As if it were good, but we must not forget that this is an Apartment hotel! In a word , a passageway ! The breakfasts were consistently the same three times ! You can also come for lunch in the area of 300 baht! The beach is nice, but you don't feel very comfortable between two luxury hotels! The staff is friendly!
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March 22
Super, just take rooms with a view of the courtyard, otherwise the noise of bikes will always be with you.
It takes 8-10 minutes to walk to the sea, or you can come by boat for free.
Nearby there are shops, an exchange office, a pharmacy , food delivery is coming.
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January 16
Wow, near the market, the sea, your own boat and shuttle, a beautiful building, cozy rooms, Internet throughout Kasia, lots of private pools.
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1
October 11, 2024
Excellent hotel, located on the first coastline. There are Russian-speaking staff. The breakfasts are delicious and varied. The suite with a kitchen is equipped with everything you need.
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March 23, 2024
Pros: there are no obvious ones. There are half-hearted ones.
1. Located in Bang Tao district. But there is also a place for an amateur. The price tag everywhere except for beach cafes and chain grocery stores can be safely multiplied by 2, sometimes by 3.
2. The beach is not bad. There is a mini cafe nearby. But compared to others, Bang Tao has nothing outstanding. The downside is that you either have to stomp 15 minutes on foot along the path to it or wait for a ferry that runs regularly during the day (except for a break from 12 00 to 13 00), but sometimes with breaks of 25 minutes. This is a long waiting time for a short time of inactive sun.
Minuses:
1. Overpopulation in the season. At breakfast for 12 days, we occupied a normal table 2 times only. The rest of the time there are no places and huddled in recreation areas not adapted for eating. It doesn't matter how early you arrive. Maybe only by the very opening there is a chance. The same can be said about the sun beds on the beach. There are no more vacancies after 9:30 a.m. And so on until lunch. In the evening after 15 00 there is always.
2. Dirty and smelly beach toilet.
3. Very average nutrition. I have been to Thailand 11 times before and almost always except for 1 time (angsana) I was cheaper in hotels. There is practically no difference in breakfasts. The only thing worse is in the guest houses. But they are worth "3 kopecks".
4. Inconvenient room design. They don't seem to be small, but they are bulky and not cozy. And what is important. Take it only with a view of the lake. If the windows are sideways, then 5 a.m. delivery of food and other household items with noise and loud speech of the staff. If outside, then the noise all night from transport, check-in and conversations of the barrier guards. For some reason, there are always 2 people on 1 barrier))
5. Theft. Yes yes. This is the first time I've run into you in all these years. And if only new branded glasses were stolen from me at the pool, then I personally heard complaints at the reception about stolen wallets.
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5
12
December 17, 2023
A super hotel. The location, the rooms, the breakfasts are all great.
There is a 24-hour supermarket near the hotel. Boat Avenue is a 10-minute walk away. There are a lot of cafes, massage parlors, exchangers. They also took a moped there. Nice big grocery store in the same place) TOPS.
The hotel is clean, each room has a kitchen area (very convenient)
The staff is attentive.
I recommend.
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4
1
April 13, 2024
A great hotel with a beautiful beach and clear sea. There are delicious and inexpensive restaurants and cafes near the hotel. In addition, there is a good supermarket and currency exchange nearby. Free shuttle busses to the shops. A great walk across the lake to the beach!!!
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3
4
November 1, 2023
Nice hotel, new, clean, comfortable, in a beautiful, quiet area of Laguna. In the rooms, among the standard things, there are drinking water, beach slippers, towels and a bag, an umbrella. Free sun beds on the sea.
The rooms are two-room, with a balcony and a kitchen, which allows you to make coffee, tea, wash fruits, we took buckwheat and when we got tired of Thai food, we cooked porridge with sausages, made a salad.
Organized transport to Potong for 100 baht, to the nearest center 50 baht.
The beach is very high quality and beautiful. We have been to other areas, so far this is the best beach. There is a beautiful lake in the area of the hotel, where a free tram runs!
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5
April 28
The hotel is located in an area with limited trade. That is, within walking distance of a minimum of shops, restaurants, bars, etc. but in fact they exist, only in conditions of low competition, prices are higher. The hotel itself is generally good, everything works cleanly. The service is commensurate with the culture of Thailand. Breakfast yes, after the third time you already want to have breakfast somewhere else. There is a private beach, which can be reached either on foot in 7-10 minutes, or by boat across the lake. The bot walks about once every 20 minutes, the journey time is 3 minutes. Overall, the impression is positive, you can recommend it to your friends and acquaintances.
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September 20, 2024
An excellent hotel with large spacious rooms, especially the two-storey rooms on the upper floors are good. A ferry takes you to the sea across the lake every half hour. A shuttle bus (minibus) takes you to Patong several times a day.
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3
August 26, 2024
It's love at first sight. Very good location: the best area, near a good grocery store.
To the beach or 7 minutes on foot or by ferry 2 minutes.
The hotel is memorable, with attention to detail. I recommend it for families with children.
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October 13, 2023
Excellent hotel, very friendly staff (special thanks to Sarisa), comfortable rooms, kitchen in the rooms (induction cooker, microwave, large refrigerator, kettle, toaster, dishes plus pots and pans. The pool and the territory are above all praise. The rooms are in excellent condition. Air conditioners, plumbing - everything is working properly and of very good quality. A large selection of dishes for breakfast. Sometimes there is live music in the evenings. The sea is close. A very pleasant impression
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6
1