Nice hotel. Full compliance of the price with the quality of the services provided. Close to the center of Vienna (to the Stephandom - 15 walking distance). A very good buffet in the morning. Keeping clean, cleaning - everything is as stated on the hotel's website. The staff is friendly, answers questions, responds to requests. Do not forget that this hotel is three stars. We put a five. We were in Vienna from October 10 to 13, 2019. Olga, Alina.
The good location of the hotel is the only positive thing. The reception staff is very arrogant. The bed was changed on the 4th day, only after a reminder, uncomfortable beds, monotonous breakfasts, due to the lack of a kitchen, there are no hot breakfasts.They ordered at the last moment and therefore paid the maximum, and the level of the hotel does not correspond at all even to the minimum. Obviously, due to the large influx of tourists, they do not find it necessary to be particularly courteous to customers. I am very, very unhappy.
It is very dirty, noisy, there are no bathrobes, no slippers, no toothbrushes, the bed has not been changed in 4 days, it has never been changed, very poor service, it definitely does not pull for 4 stars!!! We will never go back there again!