C&D
98 reviews
January 31
Good afternoon to everyone who reads my comment. I've never written comments, but there's always a first time for everything.… I do not recommend dry cleaning if you plan to clean down jackets or warmer clothes with sintepon. The thing will lose its appearance - it will "deflate", no one will restore its former appearance. They work at random . They do not respond to the claims and send them to a lawyer or offer to deal "at their own expense" with the consumer rights commission.
The attitude is negligent, indifferent and sometimes rude.
They commit frauds with writing out non-existent defects in the hope that they will "blow up" in a hurry without looking. Which is often the case based on other reviews. Here it's time to contact the authorities, since the face is either a fake or a signature lining of a deliberately false description of the cleaning object in the order documents.
Unfortunately, neither the quality of the work, nor the attitude towards customers, nor the correct response to damage to consumer property can boast.
If you have a desire and interest, dear "potential customers", I am ready to share details about the incident. 296106210
I have an idea to contact the media. And inform the population of the city about the outrages in this dry cleaning.
P.S. The loan was not reimbursed .
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November 22, 2024
I do not recommend anyone to use the services of this dry cleaner!!!
Maximum zero service and unwillingness to solve queries. Constant shifting of responsibility.
I applied twice to the dry cleaning of the down jacket. For the first time, the belt from the jacket was lost. No one knew where he was, they shrugged their shoulders, found him a few days later, and thanks for that!
I thought that it doesn't happen to anyone, it's not scary to make a mistake once.
The second time I applied again for dry cleaning of the same product. And of course, as it is written in all the reviews above, the product's readiness period has been greatly changed. And on the very last day (as it says in the receipt, the delay of the product is a maximum of 5 days) there was no down jacket. You call, you ask, no one knows. It just doesn't exist. They give you a number that you should call, even call, because they don't answer you from the 10th time to find out where your thing is.
At the other end of the line, they also tell you that they don't know and transfer you back to another number.
Dry cleaning called "returned and thanks for that"
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2
March 23, 2024
The best dry cleaning in Minsk.
The perfect combination of masters of their craft and the latest equipment has gathered in this place.
But, there are wishes to create a database for each client (how this or that thing was cleaned, reviews about cleaning, wishes, the time for which the thing was accepted and when it was returned).
There is a lot of information that can be collected that will be useful for customers.
Thanks for watching my review.
My Internet project is a website of free ads domer.bel
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1
November 13, 2024
Dear future customers of this dry cleaner, think a hundred times before contacting this institution. Maybe your jeans will be washed, but if you have expensive branded items, you should not contact here 100%. Personal experience. The trial and the nerves spent are secured. The reviews are purchased . Management is constantly shelving lawsuits. I strongly do not recommend it.
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2
November 29, 2024
Excellent dry cleaning ( point 8 on Alexandrova str. 15.) and very friendly staff!
The down jacket was cleaned, it became as good as new, thank you!
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1
December 10, 2024
Mind-bogglingly backward service! I haven't been able to get through to this dry cleaner since last week - there are 7 outgoing calls, No one for me. Not once. He didn't even deign to call back. There's a lot of waiting on the line and answering machines. At the reception you will be met by your grandmother, who, according to a notebook, without CRM systems (the owners do not even know what it is), will look for your order, and then search for it along the rows with hangers for the same long time.
I am categorically dissatisfied with the quality of the service - you can't get far with pensioners who can't figure out the phone.
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1
December 15, 2023
I have been using the services of this dry cleaner for several years. A solid FIVE all the time.
The prices are pleasantly pleasing, the responsive staff who will always tell you about discounts and promotions.
I will continue to use their services!!!
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1
January 10
Excellent service. The jacket was cleaned very efficiently. The urgent order was made in two days. 👍
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June 25, 2024
I put a spot with a corrector and does not wash off - with such a request, I turned to the dry cleaner of this chain in the Scala shopping center. I was sent here. an employee of the dry cleaner tried to wash the stain in front of me, and only after she was sure that the stain was coming off the fabric at least a little, she made the payment. the pants were delivered to me the next day at the dry cleaning point closest to me. I no longer hoped for any positive results, but to my surprise, the stain was practically removed
from the cons for me personally - an inconvenient location, but on the whole I am satisfied with the service provided and most likely in the future I will use the services of this network of dry cleaners
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1
October 24, 2023
Many thanks to the technologist of the sewing workshop Ekaterina. A nice, friendly girl. We handed over coats for clothing repair, we were very satisfied with both the result and Ekaterina's approach. There would be more such wonderful workers in every field of activity.
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1
2
September 4, 2024
I used the services of this dry cleaner twice. Both cases are unsuccessful. I decided to write about it. Maybe someone will save their things. I wanted to pick up my sneakers today. They just ruined the shoes. There is a photo before. Instead of apologizing, they convince me that everything is wonderful. The photos are exactly the same. Sadly. Avoid this dry cleaning. That's my advice.
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1
February 12, 2024
I express my gratitude to the sewing workshop for the excellent work done on repairing my things, I have been using dry cleaning services for many years and I will continue to be your regular customer with pleasure.
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1
August 23, 2024
Many dry cleaners did not want to take my bag for cleaning, as it was quite a difficult job. I didn't know what to do anymore, but the masters of this dry cleaner got down to work and did it perfectly! Thank you very much!
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1
December 20, 2023
I bought a new long-awaited jacket for winter on October 19, 23, the cost of the product is 550 bel. rub. A photo of the jacket at the time of purchase and a receipt is available. 19.11 I put on a jacket for the first time, as soon as there was a hint of winter. I went to the store for a penny near the house and bought a poorly packaged product, the pack was opened, as a result of which splashes of the filling itself got on the jacket. It was a "Sea mix in the filling and please pay attention to the composition Composition: water, a mixture of seafood meat (squid (straws), shrimp, octopus (pieces), squid (tentacles)), salt, acidity regulators: sodium carbonate, citric, tartaric, lactic, malic, acetic acids; flavor enhancer and flavor monosodium glutamate, preservative sodium benzoate, carmine dye, sweeteners: acesulfame ..., a product from Santa Bremor. ( taken from the Internet )
In complete despair, I did not take the jacket by hand, but immediately after 20 minutes brought it to your dry cleaner, because it turned out to be the closest!
The wonderful woman administrator sympathized with pain and began to place an order, praising beforehand that they did not take any action on their own.
I was in complete despair and did not even pay attention to the completed description of my product by your employee.
It is very easy to do this when people are in trouble, after carefully studying, I noticed that my new jacket was attributed a degree of wear of 50%% #%, and the defects of the product : oil from fish. No matter how hard I try to explain, this is a completely different kind of stain.
Further, the deadline was specified on 11/27 after 18:00, but after that time I did not receive an SMS with an alert, I went on my own and twice asked when it would be ready. SMS came on 04.12.23 MAXIMUM PRODUCTION TIME!!!
(Naturally, I did not plan to stay without a winter jacket for so long in the middle of winter. When my jacket was accepted, the term was called 8-10 days maximum. Looking at such a long production, nothing comes to mind, except that the jacket probably hung for a long time with stains on the hanger and the probability of washing it thereby decreased).
When we arrived for the order, we did not find any changes, except that at that moment the stains had already dried and were not so clearly visible, but they remained. Yes, the accessories of the jacket were sewn up, but there were also spots in the form of white streaks where there were no spots at all!!! A photo is also available.
I fell back into despair and wild anger that this work was probably not done with high quality. The same employee, the administrator, offered to send it for a second quality control cleaning, and I no longer had much choice, so I agreed. The employee assumed that the stain would go away after repeated cleaning.
But, as it turned out, no one was going to do the cleaning again, and my jacket just went to your lawyer, who once again relies on DEFECTS THAT WERE SIMPLY ATTRIBUTED TO MY PRODUCT AND WEAR BY 50%.
What I have today:
I was deprived of a winter jacket for a month due to the unsettled workflow of your company, I was deprived of time to try more qualified help from other specialists and repeated manipulations with the jacket, I incurred expenses in full for a long and low-quality performance of your work in the amount of 89 bel. rub.
If you prescribe all possible options for deforming the product after the work has been done, why are you called a Dry Cleaner, or at least give some kind of help to people and take money for poorly done work????
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4
1
October 24, 2023
A fairly large reception point, employees promptly accept the order, competently assess the existing damage and contamination, there is a terminal for card payments, which is a big plus, since they are not everywhere in this network of dry cleaners. There is also a fairly convenient work schedule
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August 3, 2023
I had to turn to Belinsky for clothes repair, because on vacation in Turkey I bought a very beautiful leather jacket, and during the flight a jar of olives broke in my suitcase... Everything is numb, things are ruined, I went around a lot of ateliers, everywhere there is a refusal.... I was advised to contact here. The girls advised repair options and when I took my things I was delighted! Thank you very much, I can wear my favorite things again!
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1
2
December 25, 2024
Overall, everything is fine) But we lost the tag from the order. As a result, I expected a jacket instead of 8 days, 16.
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July 21, 2023
I will try to protect people from this organization! On May 27, there was a wedding, in a new newly sewn wedding dress (Kuraje) (14 days later, the wedding dress was given to the C&D dry cleaner, the contamination was only on the inside of the corset from tanning, verbally we were assured that little time had passed and everything would be as new, although they indicated such defects in the contract how (Old stains, yellowness, creases, puffs, holes, tears, defects and scatter throughout the product, 60% wear all this with a new dress that was worn once) We think well, okay. What was our surprise when we were shown it after dry cleaning, half of the dress turned gray, pink streaks all over the upper part, all the decorative petals were disheveled (threads sticking out), the beads fell off. We wrote them a claim, of course they said that everything was done according to standards and blah blah. We were told if you do not agree, we can contact an "independent expert organization " (that's who would check on what conditions C&D works with this organization - the forensic expert board at Zhukovsky 11a). There they began to poke us with this contract, that grayness, violation of coverage, manifestation of hidden defects might remain, in general, we did not learn anything new, to all our arguments about a spoiled dress, the "expert" always answered on the side of C &D, there was a feeling that it was not worth continuing the dialogue further.
In general, the result: 140p money for VIP dry cleaning is lost, the dress is ruined.
The moral of this fable is this - forget the direction of the road to this negligent C&D dry cleaner, I hope they will be closed soon, since judging by the complaint book, there are an unfair number of dissatisfied customers!
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6
1
November 21, 2023
Excellent service, polite and attentive staff. They were served quickly and with a detailed explanation of the nuances .
I am contacting this network not for the first time, I recommend it!
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1
2
December 22, 2022
Excellent dry cleaning, everything is high quality and fast.
In addition, there are a lot of services for various small jobs. Such a compact and convenient mini Household House, as such a place used to be called.
The staff knows their job very well. Everything is clean, neat and tidy.
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2
February 2, 2024
The dry cleaning staff is helpful and pleasant. The quality is at a very high level. Thanks I use it whenever possible
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January 31, 2024
They left a winter coat at the dry cleaners: light with a mother-of-pearl sheen. The thing changed color and the tide went out. It became a kind of gray. They didn't even wash off the stains from the drops. They returned it to them again, in the hope that they would return it at least it would not be gray. Unfortunately, no, things are ruined, ugly color, just terrible.
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4
1
August 24, 2023
Extremely pleasant service, quick and with a smile, things are cleaned well. In the summer, a nice promotion for outerwear "1 + 1= 3", which I took advantage of.
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June 9, 2024
Thanks to the N°3 department for their polite and considerate approach. The dress was cleaned of the oil stain, there was not a trace left.
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January 5, 2024
Good dry cleaning service. The service is at a high level, it was cleaned great, I will contact you again. Recommend.
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November 13, 2024
They destroyed the down jacket tightly... No refund has been made.
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1
February 1, 2024
I hand over the bed linen for washing. I'm taking everything ironed and clean. It's cool. Dry cleaning is also normal.
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October 16, 2023
I gave the leather jacket to this company for painting on September 22. On the phone, they said no more than 10 days in work. And in fact I have already read it, on October 13... 21 DAYS, for 21 DAYS people are doing repairs in the apartment... The result on October 13 is not ready, they said to come 16 ... 16 gave, THE RESULT: THE JACKET is painted in parts, the clothes are painted, the body is painted, and paints because the jacket was taken for 21 days, and the work was done at 13. 10.23. on the day when it had to be given, it's JUST TIN! I had to cut off all the labels from the locks, so as not to disgrace myself... And in general, is it possible to use such a thing, the question is open, I can't have a beige interior, and the jacket paints everything around, and if it rains??? People search on the recommendation of a dry cleaner, and this is just 1 out of 10 ... no more foot there...
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3
August 25, 2023
Trousers were shortened for a week . When I came to pick it up, they said they couldn 't find it . I came the next day and the picture is the same . With grief , they found it an hour later . As a result : time spent , nerves . I do not recommend this organization and I will not apply myself anymore.
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October 19, 2022
I was looking for where to take the blankets to the laundry and came across cream, that there is a special offer at the dry cleaning on Belinsky 5, it is very nice that you make such discounts. I passed the result was very good, I got the blankets very quickly and the quality is perfect, the plaid became so pleasant. I express my gratitude to the whole team.
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1
October 28, 2024
Dry cleaning of the vest is 75 rubles.
The result before and after
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July 24, 2024
Excellent service. High-quality cleaning. I recommend
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September 21, 2022
It was the first time I used the services of this dry cleaner. I was very pleased! Everything is at the highest level from the reception of things by the administrator (I handed them over to the Palazzo shopping center) and competent consultation to the issuance of my favorite down jacket, which became just like new! Thanks! I recommend it to everyone!
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1
May 10, 2024
The quality is super! Against the background of quality, the price was very pleased.
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1
June 5, 2022
I applied to the branch at Belinkogo 5 several times. I liked everything very much, especially the administrator Natalia. She is always polite, friendly, and will consult on any issue and service. If you need to contact the dry cleaner again, then only there!
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3
November 25, 2023
Good dry cleaning. We constantly use dry cleaning and laundry services. No comments. Acceptable prices
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1
1
February 19, 2024
A very good and excellent team of skilled hands thanks to them
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1
June 7, 2022
This is not the first time I have contacted C& D, as I am always satisfied with the quality of the services provided to me. I want to express my special gratitude to the administrator of point 1, Natalia, so this time her professionalism and competence literally helped save my favorite thing, I am glad that this person is customer-oriented, there would be more such professionals. And I will continue to contact C&D, thank you for making the world cleaner.
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3
August 16, 2024
I liked everything and the service and the dry cleaning
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2
August 17, 2024
It's all good. Quickly and efficiently
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May 2, 2023
Everything is fine , I handed over a white down jacket and a white coat , a nice woman accepted , gave everything clean and unharmed )
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June 29, 2022
I applied to the clothing repair at 5 Belinsky Street. The dress was shortened perfectly! We did a fitting on the spot. A good craftsman, everything was done quickly and accurately.
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February 6
It was cleaned normally
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April 7, 2023
Terrible dry cleaning! They periodically delay the delivery of the order and do not warn about it!!!! I gave suede sneakers for cleaning and painting: the right one was done well, but the left one was probably forgotten!
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4
January 20, 2022
I cleaned my white trousers, which I spilled scarlet nail polish on. Delight! Like new ones. On a budget. High quality. With good service, but not fast. And this can be understood, dry cleaning is popular. I go to them from the other side of the city!
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3
July 9, 2023
Excellent dry cleaning, we always come here. There were cases when the stains were not removed, but usually everything is fine.
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July 7, 2022
I constantly turn to the dry cleaner at Belinsky 5 for services. Repair, ironing, stain removal, clean and break the down jacket, as well as, if you hand over clothes urgently. I was fully satisfied with all the services. Thanks to the specialists and administrators!
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2
November 17, 2021
They refused to work.
17.11 at the reception point of the Scala shopping center, they refused to take a leather product for painting and repair (a 1cm cut). Justifying by the fact that it is unknown how the skin will behave.
For consultation, I was sent to communicate directly with a technologist who works until 18:00.
When asked if it is possible to take it for repair, and leave a comment on painting for technologists that if the product is not subject to painting, DO NOT paint (because I myself cannot drive up to Belinsky before the specified time), I was refused:
* they will not repair the cut, because it will take a lot of work
* they will not write anything, because they may get lost and accidentally paint
a "Very professional" approach to clients.
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3
August 17, 2021
A nightmare!!! the rudeness is hopeless, arrogance and assault. I wanted to call the police and I regret that I did not. The situation is as follows. I came to pick up my coat. I was not served for a long time - 15-20 minutes, because we talked with a previous client, who had some kind of thing missing and the conversation was endless. finally they gave me a coat, I started examining it and I got over it a little bit. I put a white coat worth 1000 e to the cleaners for the first time, I put it on literally several times, but the light thing quickly got a yellowish halo, that's why I decided to clean it. the fabric is dense natural wool and alpaca inserts with thick dense pile. after cleaning the pile, there was no rest on the shoulders at all, only the base of the fabric, in other places something was knocked into a lump, the thick wool became like a thin bike. this is an expensive branded item with factory tags, indicating how to clean, I stipulated that it should be cleaned carefully... I have never experienced such a shock, and when I pointed out the defects to the receptionist, she began to pull my coat out of my hands, shouted at me that she was withdrawing the thing and she already had the paper drawn up, that the client refused to take the thing away. IN ADVANCE!!! Not only did I not refuse to take it away, there was no question of it. that is, it was obvious that when I handed over the thing and stipulated that it was new, expensive and I ask you to handle it carefully, everything was done exactly the opposite, out of spite and pre-arranged some kind of "rejection" of the thing in order to appropriate it for yourself. we had a scuffle - they tore my coat out of my hands, physically took it away, although I was not going to give it to anyone - an outright robbery in broad daylight. to stop this nightmare, I said I would call the police. In response to me: "call whoever you want." somehow they refused to issue a refund to me, they refused to draw up any document about the damaged thing, they refused to somehow issue and accept claims. the only thing that happened was arbitrariness, an attempt to take away my coat, pushing me away, a dislocated arm... what right does any receptionist have to touch me, shove, pull out of my hands a thing that belongs to me by right of ownership: "if you don't like it, you won't get it back at all!" never in my life have they tried to take my things away from me, tearing them out of my hands by force, I couldn't sleep all night from the shock of the assault, my arm was dislocated - it hurts for the second day. not only was the thing ruined, they tried to rob me, but I was also physically injured... at home, I looked at the coat even more closely - it was wrinkled, the inner lining was not cleaned at all, there is a place on the back where a tuft of lint seems to have been shaved or torn out... horror. I shouldn't have called the police for a brawl with assault
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November 30, 2022
I would not have visited, but they sent me here on complaint. A nice, friendly girl at the reception. I won't be able to point out any more advantages on this.
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