On the plus side, it's warm here. On the downside, pickup orders are not reported. Give me back my cheeseburger!
Upd: the cheeseburger was returned the next day with a bonus, thank you
We regularly use delivery from BC, go to restaurants. There have never been any complaints. Now we have moved and ordered for the first time from a new restaurant. Not only was the courier almost 40 minutes late, but the food arrived all crumpled, cold, and the potatoes generally stuck together in one piece!
I called a short number, immediately sent a code for being late, promised that the manager would contact me about a frankly terrible order. So no one contacted, the manager of this restaurant clearly does not care about the customers.
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Е
Екатерина
Level 2 Local Expert
October 18, 2024
We ordered delivery by 19:00, no one arrived at 19:05, called support, where they told us that there had been a failure (most likely they just forgot about the order) and our order could be delivered in 45 minutes, after 55 minutes we had to leave, but we agreed, we thought we would eat on the way At least. After 45 minutes, the miracle did not happen, the support said that they would check with the courier where he was and call back. They had to call us back themselves. They said that the courier would be there in 20 minutes, because we were in a hurry, we had to cancel the delivery. We were not offered any promo code, bonus, or discount for this joint either. The employee didn't talk very politely either.
There are no napkins, when ordering through the terminal, they do not issue a receipt and you have to prove your order, you ask on the spot, and they give you an order in a piece of paper with holes
03/25/24 coupon order, a whopper came in, a drink and potatoes, and I also decided to order chicken buregr.
I was sick 3 times that night. I couldn't even drink water on the first day, on the second even less, thank you, now I'll try to stay away from fast food somehow, one day was enough.
An uncollected order, after contacting, two positions were not reported, the wrong glass was placed that was in the order (not a problem, but it's a shame), the grand cheese contained only a cutlet and a bun (is this a grand cheese??? Where are the other products?)
A cool collaboration, everything was done perfectly, the flag in hand, as they say. But to not organize everything so much and do this kind of integration is low. This is as far as it is necessary not to understand all the responsibility for what is happening. To push such a large number of children into a shopping mall that is not manageable. I want to say the same thing about the quality of products in this institution. Only a narrow range of burgers are normal, only those that include the least bells and whistles. From now on, think with your head too, and do not rely on the organizers with whom you are holding these events and what kind of uncontrollable consequence - this may end for this network. I didn't think to notice you in this one either.
Today I ordered a whopper at the checkout, I was asked if it was juicier or sharper? I thought it was like in normal establishments, they ask what kind of cutlet to make. I paid, I was confused that it cost 12 rubles, and then I saw that the cashiers added 4 rubles worth of additives to me without warning. In what normal place can there be such an attitude towards customers? I want to get an answer to my question.
There are no advantages
Cons - the order was not formed by receipt. After the comments, the order was repeated, but the product was missing according to the receipt (the order was received by a teenage girl). Again, they reacted to the remark only until I came up to the counter myself. Do they think that if a child receives an order, he can be deceived? The counter at the checkout is high and a short person cannot see what is on the tray.
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senixqxx
Level 9 Local Expert
December 3, 2023
Everything is quite good. It's even good. Tasty, fast, even with a large number of people, well, the order was correctly assembled. Well, I don't know where to look for cons here, everything suits me.
Today I made an order with myself, checked that everything was in place, since they never forgot to put something, everything seems to be OK, but disappointment awaited at home, three nuggets were put into the rolls instead of cutlets and filled with cheese sauce and that's it, and the most annoying thing is that you will notice this only at home and of course nowhere You won't go, but how annoying it is. And how beautiful it is in the picture.
I didn't set foot in this place anymore, I ordered the legs, but they were raw inside and burned out outside. And even small ones - there's not much to eat. The French fries are raw and slightly salted. It's even worse about drinks, you order pepsi, and it's mixed with water. It's very sad, you give such money to stay hungry (((
There is something wrong with orders on a regular basis. They forget to put sauces, and today they forgot to put a cutlet in a burger. The question is how??
I understand, you can check the availability of items at the checkout, but now you need to check the availability of ingredients??
UPD
The order was paid on 23.04 at about 17:08
I did not contact the staff, because I took the order to take away and discovered the "loss" too late.
It took 25 minutes to cook, everything was dry and bland, we went several times to give everything away (we didn't give everything by check), we ordered a tray on the spot and didn't give napkins either. I don't recommend it
It is worth setting up a system with the bottling of drinks, since schoolchildren hang out in the mall without money.For example, 8 people are sitting and drinking from a glass that was taken out of the trash
I am extremely disappointed with the service at Burger King. First, an order of three items (one of which is sauces) We waited for more than 10 minutes, which is not normal for fast food establishments. Secondly, since when do you have to pay for a bag of pens? 1 ruble is too much for a simple package.
Today I ordered a caesar roll + French fries. And I was shocked by the quality, which abruptly went downhill, as if unable to return to the previous level anymore. It's sad😥
We are used to the standard of quality set by the former Burger King, so why not keep the standard? The potatoes are cold, obviously yesterday's, parmesan is declared in the roll, instead of it - the usual cheese for burgers, the strips are not fresh, rubber😵💫 It's just wasted money. And buried trust in you guys. Forever…
Dear Burger King, if you have the option to remove the ingredient from the onion, then please do it. If I order a burger without onions, it means it's not just like that, but I have an allergy, for example. Why should I throw this in the trash? And don't tell me that you can get onions from a burger yourself. I do not specify "without onions" in the order. And anyway, where is the declared tartar sauce, salad? Why is the salad yellow?
I ask the management to deal with this case (order number 9364 dated 09/23/2022, around 19:00). I present a photo of the order and a burger with onions!
In general, I do not recommend this place (eatery) to anyone.
We ordered a burger at this place, which cost 25 rubles. (a dish from the chef), turned out to be full. In addition, all the vegetables were taken for juiciness, and there was not even a smell of juiciness.
we ordered a chocolate milkshake and got a vanilla one. They came up with a receipt and asked why they didn't get what they wanted. We were answered:"stir it and it turns chocolate," BUT NO MIRACLE HAPPENED, it was still vanilla. then it was redone for half an hour, as it turned out later, the chocolate milkshake was over, perhaps they wanted to deceive us. they gave two stars only because they waited for their CHOCOLATE milkshake.
Delicious, fast service, good staff, there are several good promotional coupons, the most classic version of the interior of this chain of establishments, but sometimes there will be water instead of Mirinda
The "best" service, if you do not want to respond to requests through the form on the site, click here. I ordered a Cheddar King Combo via the takeaway website and came to pick it up at the counter. They gave me a Shrimp Roll (an error on the site, it's called a combo in one way, but the composition is different, it looks like I'm a fool and chose a burger in the picture and a shrimp roll in the composition). The manager offered me to eat it, and if I refused, she offered to throw it away. The contact center gave the phone number of the whole manager, and for a second I thought that my problems with boorish service would be solved right now. I call on the spot, and an employee picks me up, who suggested that I throw out or eat a position that I did not order. I left a complaint on August 10 through the feedback form on the website, did not receive a response, wrote again a few days ago - silence again. So, return the money, greedy people, for your mistakes on the site, your manager suggested that I throw out the Shrimp Roll, I decided not to specify whether or not I was allergic to seafood. The service is like in a pigsty - eat it or throw it away. The network is global, and the service is a scoop. If you don't answer here either... then you are the worst fast food chain.
I really like cheesecakes and for the first time I ordered cheesecakes with lingonberry sauce here. They didn't disappoint me) Very tasty. I recommend to try it)
I ordered at this restaurant today. The order is quite large (in 2 paper bags). 2 large burgers, large nuggets, 2 boxes of potatoes, 2 sauces. I ordered through the kiosk. The order was issued in 20 minutes. One package was torn. When asked about a package with handles, they said that it was paid (this is not a problem, but in 2021 it is ridiculous to take money for a package in a restaurant))). They offered to stand in line to buy it-such a thing. As a result, I went to easy soup to get the package, they gave it to me for free. My indignation is not because of the paid package, but because of the service. And it's not difficult if the order is large, a priori put it in a normal package.
The order was small, a burger, potatoes, a drink, a pie (which they forgot to put). By the way, it was Friday morning, there are almost no people. However, the order had to wait more than 15 minutes. When 15 minutes had passed, I went over to check when the order would be ready. The employees wanted to serve me as soon as possible, but there were people waiting nearby who made the order much earlier than me. Everyone was hungry and angry. I didn't like the service. The food is 50/50. The burgers are good, the potatoes are almost inedible.
It's not bad, but I won't call it good either, at least because of the small hall, the tables in front of the cash registers are in two rows, if there is a full landing, you can't go either for an order or for a drink. And the situation, we took takeaway food, for a long time, they didn't give us a portion, they left a review, so no one changed, so they also accused us. The sediment remained
This is some kind of horror. They said that the order would be ready in 7-8 minutes, as a result, after 20 minutes silence, until I came up, it turns out that the order was ready 10 minutes ago, just no one collected it. Despite the fact that there was only one roll in the receipt, it is not so difficult to assemble it, but for employees it is an over-the-top task. It's terrible!!!!
I am a guest of the capital, I was just horrified. What kind of service is this? They forgot to give me the cocktail, they didn't put the napkins in, and when I asked, they almost threw them. And the cocktail is generally a separate story. It is not possible to drink. The ice cream is not stirred. I have to eat ice cream with a straw instead of drinking a cocktail. And it's at the mall. It's a shame
The service is too long, only one order out of 9 was given in 30 minutes. It is not clear what they are doing in the kitchen all this time, apparently they create an artificial hype. My order for the order was accepted at 10.13, picked up only at 10.33
Today, on 01/31/2022, at 20.27, we ordered French fries, rustic, cocktail, 3 shrimp and Lipton, at 20.42 we just received it. We mixed up the shrimp medallions, waited another 10 minutes for a replacement
Sometimes you have to wait a long time for your order, but taking into account the fact that there is a very high passability of customers. As for the Danna Mall, this is a very good place 👍
I took the order with me, and when I came home, I see that: there is not enough chicken burger and two pies :) Okay, if it's one thing, people can make mistakes, but when there are no three products, then questions already arise.
I ordered a novelty for 1.90 "Grill burger", "Cheeseburger" and "Hamburger". All burgers are dry, there was practically no sauce. The cutlet was burning everywhere. Even my appetite disappeared at the sight of burgers. In such a big bun , there is a meager cutlet and one cucumber 😅
I'm not talking about sauces at all. They asked the chefs how many grams of sauce there was in the burger, and she replied that there were 4 grams of ketchup and 3 grams of mustard. The presence of the specified gramophone records is judged by themselves from the photo.
I do not recommend it. Considering that there are many worthy competitors on the food court, we could also compete for a place in the sun 😇