Burger King
229 reviews
April 20
We placed an order for delivery, as we later realized from this restron, at first everything was fine, until we picked up the order and found out that 4 burgers and sauces were missing when it came to finding out..it's just terrible, we immediately called the call center, to which we were told that the information was delivered to the restaurant and they would call us back, it takes 20 minutes they don't call us back, we bother the call center again, we were given the manager's number where we can call specifically to the restaurant, we called three times and did not fill up the phone, we wanted to know what what should we do in this case, it feels like it's our fault, absolutely no feedback, we end up getting a call back after 50 minutes, after contacting the call center three times, to which the manager says just sorry for the long wait (the girl was quite polite, but honestly, it didn't bring much joy) we can offer you 2 solutions, or we will now deliver the missing goods by courier, otherwise you can come to our restaurant and we will give you, we agreed to deliver by courier and waited for the courier for another hour, just averted the attitude towards the customer + a spoiled evening to find out when we just wanted to have a good time took 3 hours It's a pity that we'll figure it out when it will be.
And thanks to the manager, Alexandra, anyway, at least for being polite and seemingly regretting that this happened, but it didn't change the situation at all.
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1
May 18
The service is the same as everywhere else. But this is the first time I'm giving you one star. I'll explain why: we came with children, a lot of people, made an order. We are sitting at a table waiting and watching this picture. The teenagers placed an order for one burger for four people, but since drinks can be taken in unlimited quantities, they occupied the vending machine and made fun of each other. They reach in with their hands and lick the beverage dispensers with their lips. I was blown away by it!!! I explained the situation to the employees. The receptionist checked with these teenagers one check for four for one burger and left pretending that everything was in order. IT'S JUST OUTRAGEOUS! That's why there's one star.
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January 9
It was a good place to eat, but now you have to wait 20-30 minutes for an order, and this is with an online order, and large orders are collected faster, and the burger that needs to be given to me lies for 5-10 minutes, they give you a cold product, it's easier to get to the train station and back than to wait for the order to be issued
I don't like that the application shows that the order was issued on time, that is, after 10 minutes, and burgerking did not respond to the complaint that was filed more than a month ago at this point.
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3
2
May 7
BurgerKing has not been encouraging lately.
The menu of the electronic scoreboard does not have a very clear system for ordering drinks - there are several options that differ in the size of the glasses, somewhere in the picture there are cola/ 7ap/ mirinda, and somewhere only cola, although in fact you can pour any one.
Then there's the trouble of pouring a drink - you have to scan the receipt every time; there's tinted water with gas in one tap, syrup in the other, and you're constantly confused.
Well, the girl at the distribution who, with a dissatisfied look, LOUDLY puts, almost throws, a package with an order to you - this is the finish.
Of course, all this may seem like small things, but there are so many competitors around, and there is a choice of where to go, that the little things begin to play a decisive role.
By the way, I continue to go to BC only for the sake of fried shrimp.
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May 15
I ordered delivery, it was delivered on time, but one item is missing. Since the order was for 2 people, I remain hungry.
I dialed the call center (the question is, why is there no regular full-format number? There is only a short PAID ONE! number), sent a message to the restaurant. Literally a minute later, they called back and offered only to deliver the missing item without any compensation (for example, a discount coupon or something else).
Strangely, when I ordered for pickup at the restaurant itself (that is, not through the app), everything was returned by receipt.
In general, burger king has gone bad, not only this point of this chain. It's very expensive, there are few interesting positions, and there have been a lot of incidents lately (both in delivery and when ordering at the restaurant itself). It is better to go / order from competitors, although burger king in delivery makes it possible to remove the ingredients.
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December 18, 2024
12/18/2024 (about 11.20)
1. When ordering through the kiosk, an order was selected on the spot, as a result, for some reason it was collected "with itself". Well, OK, it's not critical, you never know if the trays are over.
2. Instead of the average potato, a small one was found as a result.
3. Why do I have to try to guess which of the finished orders is under my number? Why is the order in the status "ready" on the scoreboard, although in fact it is not yet?
For some reason, the staff cannot say the numbers of ready orders out loud, they just put them on the counter and leave without even looking (and say hello to the dissatisfied girl working on orders at this time). To find your own (which was originally indicated as "on the spot"), you need to try to guess and review all orders at the counter yourself. Is this your new system?)
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3
1
December 23, 2024
Clarified: on December 15, 2024, we were at your establishment around 19:00, the payment was made at about 19:10 at a self-service kiosk, as a result, we waited 1.5 hours waiting for the order, we received the order at about 20:30, while we were waiting, we went to the grocery store and bought a loaf, and the children ate half of it. Upon receiving the order, I had to go to the delivery table at least three more times, as they forgot to give out coffee with a muffin, then it turned out that there was no juice, then they saw that they hadn't put a spoon with a straw either; the order was picked up immediately as soon as it appeared on the scoreboard (at about 20.30), but the burger was eventually cold The ice cream on the muffin was melted. The cuar code for issuing the drink worked very tight, the discount in the store certainly makes its way faster...
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1
May 5
Disgusting customer service. For the second time in a row, an order was delivered with missing items. And if last time we at least got in touch promptly and delivered what was missing, then this time we didn't even do that. They didn't deliver two burgers, they contacted us a day later, and offered to go pick them up somehow. Regarding the part of the order that was delivered after all. The courier drove for more than an hour, delivered a package that looked like he was riding on it. Everything is dead inside, of course. To summarize: a dead order with missing items was delivered late, feedback was given only a day later, and the conflict could not be resolved. From now on, I will always unpack the order with the courier and check it with the receipt for as long as I see fit. I can only respond to a bestial attitude with a bestial attitude.
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1
May 20
It seems that the bc network has decided to compete with the CFS who is worse. We arrived in the evening, only 4 people work, the poor intern, two managers and the lost girl cashier. We placed an order and sat down to wait. We waited for 30 minutes, the reasons for waiting were not clear to me. It could have been attributed to the influx of couriers, but they were not serviced either. Maybe they made burgers with potatoes for a long time? No, they were given out cold, and they forgot about one of them. Instead of replacing it, they just warmed it up, thanks for that. At the same time, the restaurant is very dirty.
I couldn't take a short break for a quick snack at the end of the day, but I did manage to eat cold potatoes.
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February 16
Sunday 10 a.m. There is no crowd . Two girls are doing the same job, filling bags with food, when I asked them to give me my order, which was ready, one of them asked to wait, after a minute the couriers began to collect, and after that she returned to the packages, I had to remind myself in a different tone. Against the background of all this, I checked the order, they didn't put the juice in the box, and they gave it back after my comment. When we got into the car, we found that there was not a single napkin and sugar for coffee. And all this despite the fact that there were no more visitors. We always go to this Burger King, we won't do it anymore.
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April 11
We were at burger king, we took two combos, the burgers were as dry as possible, you pour the drinks-water pours, as if they had added pure flavors for decency, there are no complaints to the staff, orders were made fairly quickly, but the food leaves much to be desired…
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December 24, 2024
I ordered delivery, as a result, the double grand cheese was not delivered, I called support, they said they would contact the restaurant, they called back from the restaurant, offered to deliver it within an hour, as a result, no one brought anything and the number was not raised, that is, I have to pay for the order immediately with my own money so that a hungry employee in the kitchen ate my double grand cheese and it turns out he stole 14p from me, thanks burger king, excellent service and staff
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1
May 10
Great restaurant, great cleanliness and great staff! Especially the employee David! Does his job at 10/10! Bacon in burgers is just a masterpiece! God grant him good health and the same clients as me!!! 🫶🥺😊🐷
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September 17, 2024
Everything is basically not bad, but blah, the problem with drinks, I understand they are over, I'm pushing the code, but there is no drink, I thought maybe I'm not suitable under the terms of the promotion, I started reading about the promotion and no, I'm suitable under the terms of the promotion, I tried several times to pour a drink, but nothing worked and I realized that most likely the drinks had run out. I didn't have time to argue or explain to the staff that there was such a problem. It's not my job to monitor the availability of drinks. And also the drinks were mixed up, where the pepsi icon gives out mirinda, where mirinda, north up, where seven up, respectively pepsi. Also, keep an eye on where the person is ordering from, I'm standing like a fool looking for a receipt in the package, but it turns out they didn't look at what I was ordering through the app and didn't issue a receipt. All this needs to be monitored, as well as the cleanliness of the hall and the manner of speech. If anything, there are no complaints about the cleanliness and manner of speech, the hall is clean, the staff is polite
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2
2
September 19, 2024
The examination at the restaurant on Denisovskaya Street 9 is simply terrible, and the cashier Akhmetova Anna does not accept orders correctly, the request to review the order was answered with rudeness, the administrator of this institution simply waved her hand saying that these are young employees there is nothing to worry about, Angelina Logoiko responded with rudeness to the request to provide a book of complaints. The order was never assembled to the end.
The tables in this institution are all dirty, it seems that the visitor should come and wash the table himself, the cashier does not know the waiting time themselves.
The manager's request is to train the staff to communicate politely and retrain their employees.
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7
2
January 9
I ordered delivery, the potatoes were delivered cold and obviously stale, the Belovezhsky chicken was the same (the strips were straight hard). I do not recommend delivery in this restaurant.
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1
March 16
On a weekday, if there are 4 active orders, the waiting time for chicken burger, potatoes and sauces is 14 minutes. It's creepy. I came for the first and last time.
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January 24
You can really get old while you're waiting for your order to be collected. It seems to me that cooking one burger for 20 minutes is not really about "fast food".
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February 14
The order for 2 burgers was waited for half an hour, the screen with the order was not working, the staff was not smiling, you treated politely - you get indifference and rudeness
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November 2, 2024
The company placed an order on 02.11.24 via Yandex. Everything was delivered, except my shrimp roll. There were seals, i.e. my shrimp roll was just lost in the restaurant itself. Thank you for spoiling the mood and leaving me without food!!! It's a disgusting restaurant.
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2
1
June 13, 2024
1) they do not report the positions or put the wrong ones that they ordered.
2) they do not keep order in the hall of their restaurant, the trash cans are full, garbage is on the trash cans and tables, garbage is falling out of the trash.
3) the condition of the small hall, behind which they are obliged to sit, leaves much to be desired, the floors are dirty, the tables are dirty, the students are always yelling, without ordering anything. Schoolchildren go begging for receipts in order to pour a drink.
4) not friendly employees at all, if you don't like the job, then what's the problem with quitting?
5) 1.5 employees work in the kitchen, the rest run around, create the appearance of work.
6) It takes too long to issue orders.
P.S. the cooking and gathering time, the norms of communication and appearance, as well as the taste of the product are simply terrible.
-advice from a person who worked as a catering administrator: wash the grill and clean the beer taps.
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9
4
December 7, 2024
Instead of a large potato, they put a small one. He was rude. They didn't give me the change. They said we didn't have any change. The potatoes were sold yesterday . No longer naked here.
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1
January 19
We were with our family on 19.01.2024.... The order did not include 1 burger and 1 sauce..... The employee girl said: don't pay attention!
It's a disgusting attitude.
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2
March 24
The service was terrible, we ordered food, ate and just sat chatting and were kicked out because we were just sitting and taking a seat.
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February 22
All the tables are dirty, the bins are full, there is a lot of garbage, the food is cold, the juice for children is from the refrigerator. The market in Saigon is more civilized.
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February 17
The food is so bad that half the order went into the trash!!!I don't recommend it, I don't recommend it, and forget about this place altogether.
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April 19
Employees communicate extremely tactlessly, and Gleb is rude and performs his duties poorly. Please punish those responsible!
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July 17, 2024
The waiting time for the order is almost 30 minutes! At the same time, the order was the second on the list and the payment!
The administrator is rude! To the place of apologies and requests to wait, he replies, "well, such a waiting time," they say, wait further!
Orders that were placed later were given faster, and there were also burgers!
The burgers themselves are terribly dry! The potatoes were cold at the time of delivery, as were the cheese medallions! Disgusting service!
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3
3
January 12
Once again, they don't report a burger that's on the receipt and paid for, but you don't find it when you get home. Which time
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2
March 10
The contingent is so-so, of course, the staff of the institution could, in principle, subdue youngsters for an increase in salary
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August 31, 2024
Firstly, the order readiness screen does not work.
Secondly, the waiting time is more than 30 minutes, I personally waited 35 minutes, when ordering 5 of the cheapest burgers that were already ready, but they all refused to give out.
If it was possible to put zero stars, then I did.
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2
1
March 22
For the sake of free Wi-Fi, the school clogs up all the seats for a long time and it is not possible to sit down to eat quietly.
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March 26
SHARASHKIN'S OFFICE. WE PUT AN EMPTY BAG WITH ONE SNICKERS INSTEAD OF 6 FOR 7.99. Vlad Pavlenok is the best cashier
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September 29, 2024
We ordered delivery, kmbo with vopers for two, there was almost nothing of the ingredients in one of the vopers, iceberg lettuce was missing, ketchup was over the norm as well as other sauces. In general, they are dissatisfied
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3
1
April 18
It takes half an hour to wait for an order, even though the room is not even half full. Disgusting service, I don't recommend it to anyone
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October 19, 2024
The service is disgusting. The order was expected for more than 30 minutes. After the remark was made, they promised within 3-4 minutes. As a result, we sat and expected more. They make orders selectively, ours stood still for 20 minutes.
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2
1
September 8, 2024
Orders are not reported, then they will not put a burger, then nuggets, they promised to compensate in the technical support service, they came back to the same restaurant, no one knows, they do not want to compensate anything, they wait for a new order until one o'clock, the worst restaurant of all BC.
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3
April 27
Teach employees to distinguish a CHICKENBURGER from a HAMBURGER or to read what is written in the order. You are the worst
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August 25, 2024
The staff is as sour and not friendly as possible, they ordered a trio for 4 and got non-salty French fries, a burger dry and tasteless, put one cucumber and a drop of sauces in it, in addition to all this, they mixed up the sauce, put sweet and sour instead of cheese.
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2
1
February 6, 2024
It is precisely in this restaurant that food is constantly not reported... It's not the first time I've come home, and there's a minus burger. Every time I promise to check everything on the spot, once I forgot, you will get it. I don't order there anymore.
Upd.: despite the response of the organization, literally the next day they made an order for takeaway, for the company, they didn't report it again... It's like they keep it for themselves on purpose.
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5
1
December 4, 2024
We ordered delivery of 2 burgers without onions, there is a mark on the package, but 2 burgers ended up with onions
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2
1
April 6
We ordered a lot of burgers, the burgers were absolutely tasteless! I'm eating some kind of mass, not food.
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December 16, 2024
I waited for the order for 25 minutes, it's a fast food restaurant, there are no words, just mats. The food is normal.
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1
1
September 14, 2024
I waited 54 minutes for one burger and a pie. The staff is in no hurry at all, they walk a little. The whole regiment in burghers orders are collected very slowly. There are also 6 couriers waiting
By the way, the burger and pie were cold…
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September 1, 2024
The waiting time is 30-40 minutes. When there are 2 positions in the order (small fries, roll), the maximum difference between employees and work. Until they came up and told me about the cancellation of the order, I did not start collecting the order.
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1
1
January 11
3 out of 3 deliveries with incorrectly assembled orders, just a bomb, last time I ordered)
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1
April 3, 2024
The worst restaurant of all in Minsk. A manager who doesn't even apologize to the guest and just keeps quiet. We waited for the order for more than 15 minutes, to which we received the answer -"delivery is a priority." The complaint left in the book has still not been answered, although two weeks have passed!
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1
2
March 11, 2023
The food is delicious and quite varied (about 10/10 variety compared to the former poppy). The waiting time is 3/10, even when there are almost no orders, you often have to wait a very long time. There is delivery, relatively fast, but there are questions about packing orders (not specifically in this restaurant, in all), you can safely come with children if you have about 20 minutes left to wait on days of average workload. Cleanliness 1/10 on weekends, 7/10 on weekdays
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2
November 16, 2024
The most inconvenient and slow-speed burger King of all that we managed to visit in the capital.
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1
1
September 15, 2024
The order was received today after 45 minutes of waiting! In the srach hall, in the food preparation area, it's just terrible, an employee in the deep-frying area works and puts orders without gloves.
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1
2