The attitude to work leaves much to be desired. I understand that we are all human beings, capable of getting tired and making mistakes, but this is just irresponsibility. We ordered a burger, and the cutlet inside turned out to be raw, or rather fried around the edges, and inside was raw minced meat. The second time we "eat" specifically at burger king here (no such problems were noticed at other points) and the second time we did not like the service and cooking. The burger was redone, but even a verbal apology was not received, there is no standard politeness and manner. Since you've already decided to write a review, I want to say something more about cleaning the gym.… Apparently, it is held quite rarely, every table and seat is dirty and sticky.. to put it mildly, the sanitation is complete.
There are no complaints about cooking, BUT why is it that every time you come and order through a self-service terminal, with the indication "on the spot"? The food is served without a tray and in a bag as "with you"....well, it's just like that every time...
And they always put two, well, a maximum of 3 napkins. What you will find out only when you sort out the whole package....
Tables can be dirty for a long time after other customers, the trays are not always clean....
Another disappointment from this institution. With enviable regularity, the order is not fully collected, and if in previous times it was for one position, then the last time they did not put in a whole combo. The entire order was overdrawn for comment and finished with a distorted face, they did not hear about apologies here and do not consider it necessary. Yesterday we decided to place an order in the drive and it was not issued, because the girl had absolutely no information about the menu, the composition of positions and combos. As a result, the order was not placed even in the institution itself, everyone was so busy that no one came to the cashier.
We stopped at a Burger on the crown, took everything with us. We ordered 2 burgers, 1 with beef, 1 with chicken, put 2 with beef. Nuggets 6 pcs, put 3 pcs. They didn't give me any tubes for drinks either. There were no sauces either.. The order was waited for about 30 minutes.. Terrible, terrible service. They don't want to work, from the word at all…
Due to the long wait, there was no strength to check on the spot…
The best BC department, I went in somehow and was shocked by the cleanliness of the room. The staff is very polite, the order was made very quickly, so there are definitely 5 stars :)
Good afternoon! At 22:55, on December 5, 2024, I arrived at the drive, I wanted to place an order. I was told that they could not accept the order already, since they had handed over the cash register, they were washing the equipment and would not have time to do it at all. Why write the opening hours before 23:00? If in fact you are not working before that time.
Very nice consultants. But the order was issued incorrectly.
They paid for the largest portion of sweets, but gave out a small one.
Be sure to check your order with the receipt.
It turned out very unpleasant and they didn't even apologize...
Positive : children's play area, lots of tables available, lots of banners to order.
Cons: if the order window is not in sight, you need to run to check, no one voices the order. Often the tables do not have time to wipe and they are dirty.
We came in a couple of times, the staff was always polite and did everything for us very quickly
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А
Алина Р.
Level 3 Local Expert
December 22, 2024
Well, first of all, there is no beef, and there are no sauces. Good hygiene and a place for a food court. There is a playground, but why are there no restrictions on weight or age? As a true Minsk resident, it is a shame that there is no device for a set of drinks. Very polite staff.
Quick preparation of the order. The most delicious thing on the menu is French fries.
I ordered an additional portion as a result, it did not turn out at all. In addition, they were in no hurry to make my order at all, ordered one of the first, took the last one... The staff is not organized, the tables are dirty, toys are scattered outside the play area.
As a rule, it takes a very long time to wait. Sometimes they don't get in touch on the drive at all. The service is full bottom. I'd rather go to the canteen!
No one should drive here. Firstly, they did not put a full order, secondly, they threw extra charges into the burgers, without mentioning that they were paid, but simply asking for burgers with chicken or tomato, and in fact this is an extra in them, and then on the issue only when you ask why such a price is + 3 p, you are answered that well, yes, there's your order and extra burgers.. In general, there is no desire to travel here anymore, and there is not a question of 3 rubles, but the adequacy of the staff
14.10.23 somewhere at 9:15 I went to have a snack. I chose Caesar and raspberry cocktail. I tried to pay, the payment terminal did not work. I stood in the next seat, ordered the same thing, paid, waited, took the order. I sat down to breakfast and saw that there was no chicken in the salad, from the word at all. I approached the guy at the checkout, asked a question, he replied that it should not be there, they say only greens (spoiler: it should be there). There was no such position as these salads on the site at all. While I was sorting it out, it was time to leave. In the end, I didn't eat anything. It was not realistic to pull a cocktail through a straw, just a piece of ice cream and a little sour syrup at the bottom. Maybe it's just a shift like that got caught…
Good afternoon, I made an order on 08/19/2023 at about 21.20, planned to have a snack in the park before going home, and go home with a calm soul, but everything as usual, from this institution in this place, everything went wrong with my plan, because indifference prevails, and how surprised I was when I ate burgers, That I didn't get any napkins
My recommendation is, give people napkins. otherwise, wiping your hands on the paper in which the food was so-so a pleasure)
The service is just awful, while preparing a takeaway order (only 4 burgers and a glass of Cola), they managed to give one of the burgers to other people, and we stayed waiting and waited for 20 minutes. Of course, there were no apologies. One of the burgers was a Grand Cheese, the cutlet was burnt, the cheese was just thrown in a piece, not even bothering to cut (photo attached). The cherry on the cake - they put one napkin on 4 burgers, the rest apparently had to lick their fingers... The impression is disgusting from this particular point.
The date of the visit is 29.10.2023, the time is approximate, but somewhere in this interval 17:10-17:40
I got here on Sunday, surprisingly it was absolutely not crowded.
The food was a standard set of burgers, but since there were no people in the queue, everything was done quickly, and there was no way to adequately assess the waiting time at the time of the influx of visitors. You can come with children, there is a game room nearby, although it is advisable not to leave it unattended. According to the staff, everything is also standard for BC. But it's unusual with drinks, the counter with taps is behind the counter. I did not specify about unlimited, because I was completely drunk with 1 glass.
In general, everything is OK.
I really liked the place, the service is at the highest level, the staff are all polite, there is a children's slide and a window for ordering from cars, a lot of parking places, you can have a delicious meal for a pleasant price
Norm temka, purely with kents to buy combos for 7.99. It's delicious, and French fries are generally chiki-bamboni, but the rustic one is still a shlyapa.
The room is dirty, I once ate there, of the 3 items I ordered, only 1 and napkins were in the order. Did they try to fool me so much that I will endure and not ask for my order?
Minus one star, for the dry undercooked burgers, which are large and expensive. And minus one star for not being on the menu of dzyarunou. Otherwise, everything is OK. If you want dzyaruns, then definitely not here, you can drive for small burgers for 3p, but it's better to buy pepsi in the crown, it will be 3 times cheaper.
The second time I go in, I take it with me and something is missing. This time they didn't give 7up.
Tip: Check your order on the spot. I caught 2/2 incomplete orders.
Clean, tasty, fast!
Aaaaa, is it like this everywhere?!
No, it's cleaner, tastier and faster here!!!!
It's a BC for Astronauts!!!!!!
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Анастасия Уварова
Level 12 Local Expert
November 19, 2023
It's convenient to run in, and there are always a lot of empty seats. The food is standard, everything is fine. In addition to the punch, it was not punchy at all, so the diluted water is hot. You can do better!:)
The waiting time on the drive is 15 minutes!!! And it's just potatoes.
I ask them, why is it taking so long? They answer that the new staff is not coping.
If you want to visit the ultimate burger king, then I've found it. Constantly waiting on the drive for 10-15 minutes, the children's play area is closed
The assortment from the menu may not be available
A normal establishment. There is a mini-game room, which most establishments in Grodno cannot boast of. Otherwise, the usual burger king, there are enough places, the service is at the level
An honest review.
I was at this institution around 22:00.
As for the staff, I can say that when my order was accepted, a burger, I expected the order within 15 minutes.
The staff is sluggish and I understand there are not enough people.
The atmosphere is like everywhere else, it will go.
The waiting time is 15 minutes, a very long time, since the mall was already closing and yet I waited so long, I even thought about canceling the order, it's a pity that I didn't cancel it.
Food is something worth working on, since I was served a burger with a cold cutlet, I ask that the management monitor the cooking and there were no such incidents, it was really not pleasant, I'm not so picky, but it's really terrible and I didn't finish this burger because of the cutlet.
The interior is ordinary.
I didn't take any drinks.
There are many dishes to choose from, but the most important thing is to cook them properly.
I took a takeaway. The Junior whopper was with a cutlet with a diameter of 4 centimeters maximum - I really did not like it.
I asked if the wings were sharp, they said no, but in fact they turned out to be sharp.
Also, the wings themselves can hardly be called such - overcooked and super small.
Disappointed with my first and last visit ☹️
Standard burger king, there is a car.
Of the cons: the toilet is too far, you need to walk down the corridor. There are no questions about everything else
Despite the pleasant staff, I put a C, because the number was the seventh, and after I was given six orders with burgers, the kids were nervous, in short, the order was given after 27 minutes. R.S. Who values their time, then do not go there, you can grow old. And the burgers are better than at Trinity, much better. This is for those who take more or less care of their stomach. Draw your own conclusions. Good luck!
Good service, delicious food. The main disadvantage is that the children's playroom is located within walking distance from the tables and you can't have a snack in silence.