I live in a 1971 mobile home. My hot water line broke off of my sink faucet and flooded my bathroom on 9/13/2024. I called Black Hills on 9/14/2024 after determining that I wouldn't be able to fix the plumbing myself. I told Black Hills that it was mobile home because sometimes plumbers and electricians won't touch mobile homes due to different types of standards. When Black Hills came out, I was greeted by Greg. He told me that I would have to go through a mitigation expert because the bathroom floor was too spongy (the flood happened three days prior) and potential black mold. They wanted me to replace my hot water heater, get new piping and a new faucet for this simple repair. So, I paid my $141.51 just for them to look at it and they referred me to a mitigation expert who came at the same day. The mitigation expert told me that all I needed to do was place a piece of plywood on the floor and didn't see any black mold and told me to go ahead and get the plumbing fixed. I bought the plywood to be placed on the floor and made an appointment online for Saturday morning (9/21/2024). Black Hills called me up and said they don't do weekends and the plywood was not enough. They wanted me to have the mitigation company to destroy my entire bathroom before they could work on it. They claimed it was an OSHA violation to do the plumbing. I promptly fired Black Hills and got another plumber, told them this story, and they told me they were willing to work on it by making a simple repair. The new plumber even came out for free just to look at it. Now I am out of $141.51+tax for work that never got done from Black Hills.