Do not use this company ever. We were transporting things from Bishkek to Moscow. Firstly, they do not conclude a contract citing forgetfulness (they were in a hurry and did not take the contract) Secondly, without really asking, they immediately started loading everything into the car, and then asking what and how, we had deadlines and we still decided to use their services. All the boxes and bags we had were clean (new) and packed for transportation, and the cargo was supposed to arrive in 4-5 days. As a result, we almost all the time tried to get through to the driver and get information from different numbers, after 5 days the cargo did not arrive and it turned out that the car had not left yet but was just going, like there were some problems, okay, we waved our hand and wait further. after 15 days, the car arrived, they began to unload all the boxes were opened and dirty bags, part was torn and also in dirt and fuel oil, they also carried mattresses and they were soiled and the whole film was torn, they broke the refrigerator, computers, too, apparently they threw boxes although everything was in a bubble wrap and a film for furniture, they also did not deliver one bag and a box with appliances and things. They announced an exorbitant amount, but I repeat, we had deadlines and tickets were already on hand. When we started making our claims against us, they started yelling that if we didn't pay them the money, they would smash everything they brought and we should have immediately said that we didn't want to pay them the entire amount and would withhold part, then they wouldn't bring anything but just throw our things somewhere. Now they have sworn never to contact such companies again
I don't know, they delivered our things according to the time of the agreement. There were problems with our goods at customs, they solved this problem.
It is visible that you have done something wrong yourself