My visit to the Build store left extremely negative impressions, especially regarding the work of consultants. I came to the store with specific questions and expected professional help, but unfortunately, I was faced with complete incompetence.
When I asked clarifying questions, the consultant started responding with obvious annoyance, which created an unpleasant atmosphere. This attitude towards customers is absolutely unacceptable! In addition, when I tried to contact another consultant, I faced a similar situation. It seems that the staff is not properly trained and does not realize the importance of customer service. I hope that the store management will pay attention to these problems and take measures to improve the service.
One of the largest hardware stores in the city, a very large assortment, courteous service, I recommend it to everyone, saving time when choosing a product, thank you all!
This is not the first time we have visited this store. The attitude of employees towards customers is disgusting. This applies to both the consultants in the auditorium and the staff at the information center. They say bluntly: "you can file a complaint, but nothing will change anyway." There are no price tags on any product. I looked through several items, but I couldn't find the price tag. I had to leave without a purchase, which was very necessary. We won't go there anymore
An excellent selection of goods, there is everything for construction, repair and more. The store is very versatile. Top 1 in Soligorsk from this category
The largest hardware store in the city. The parking lot is large. The product selection is huge. I needed a main catridge for the Barrier filter, but alas I did not find it. The prices of the goods are different. In a word, a big store and great prices. And not everything can be found and bought. I won't say that the store was already super. On a strong 4.
I liked the store with the amount of assortment, as for the staff, I didn't particularly resort to their advice! If you need to look at the product you are interested in, get a price, and if you are satisfied, then buy, then the store is the best!
The store fully lives up to its name. On the ground floor there are all the necessary materials, tools, etc. for construction, various works. On the second floor you can find both something that will please the soul and the eye, as well as things that can be useful in everyday life
A good store. Even a great one. a large selection of products. Acceptable prices. The discount system. And the staff is very polite and professional. I recommend. 👍 and the store would like to open more outlets 😉
Everything would be fine, but the service.... Consultants could not be found, the tile was not really counted, as a result, they bought it in another place, where they clearly calculated everything and said exactly what is, what is not, and how much it costs.
You won't get any help from consultants. To whom you will not turn, everything is not from the right department. No one knows where anything lies either. At the information center, they sent to look for a certain Tatiana, who could not be found in the end. Don't set foot here anymore!
I have been to Orsha, Baranovichi and now to Soligorsk in the Build. All the shops are smart, fully equipped, there is everything and even more. Personally, I like this network very much. It is a pity that they are not in Minsk.
As a store, there is a good choice. But the staff... The consultant in the plumbing on the second floor had to wait 15 minutes and this was after they asked him to call. He came from the first floor, but come on, he showed me what I wanted. After paying for everything on the second floor, I went down to the first and went to the exit through the cashier, where the cashier in a boorish form began to report to me that I saw I was not going out there and what was I carrying in a bag?) Then why are there frames there? Was it really normal to say that I was wrong and ask if I had paid for my purchases? Rudely said go there through security, well, OK, I went through security, which was up to the purple star, what am I going there with and how. In the downtrodden villages, the cashiers in the Raip shops are more polite.
Big, but not convenient, everything needs to be searched for, logistics in the commodity neighborhood at the tent level in the 10,000 little things market.
A good store, a huge selection of goods at a pleasant price!
I'm shooting a star for incompetent store employees who couldn't even tell me where to find the product I need with the words ‘I've been working here recently, look for yourself’
The store is large, very good location. There is a huge selection of goods and services, which is not always under control, since often the staff (consultants) themselves do not know what goods they sell and what they have in stock, and if you ask about a product from another department, then this is a big problem for the consultant, like "I do not know" or "ask further." And in the wallpaper department, we ran into a consultant with a woman with such a dissatisfied face, as if she works around the clock in the Build. And she was not going to carry the wallpaper, we ourselves dragged the wallpaper to the table for "dressing", and for some reason the consultant did not "bandage" one coil of wallpaper.
We wish your store optimism, joy and kindness, lots of smiles (especially in the wallpaper department), good sales and money.
The store is so to speak from "A" to "Z"-there is everything and even more, from nails and bolts to household appliances, there are stationery, goods for children, all electrics and plumbing-in general everything. Prices for some items are high (as in principle in any other stores). Good location of the store + large Parking lot. The staff is good. A convenient escalator for access to the 2nd floor is especially good for moms and dads with strollers. A coffee machine was installed very conveniently. The loyalty program of the bonus card is a little unclear-in order to get it, you need to purchase goods for an amount not lower than a certain one (honestly I don't know how much now-in my case it was at least 150 rubles in the receipt)
Another small plus I work with Hplva installment cards and a shopping card
A fabulous call center with fabulous employees. I ordered accessories for electrics, since I am in another city, and there is no such accessories anywhere else in the Republic of Belarus, I had to turn here. Communicating with an employee of the call center, I managed to find out that they do NOT SEND by mail / SDEK / minibus / other delivery service for an additional payment, they do NOT accept payment by bank transfer remotely on the account. You need to personally drive 150 km and physically purchase goods weighing 150 grams from them in the store. Having come to a slight shock from such news, I asked the employee to give the phone numbers of managers or storekeepers directly on the spot, instead of which she connected me with another similar employee sitting next to me at the next table. We managed to solve this problem by finding and hiring an individual in Soligorsk, who came to this store and bought the accessories I needed for the delivery of the object for cash, and then sent it by delivery.
I don't know how else to describe this wonderful experience of interacting with this store without using obscene language. I definitely do not recommend contacting there remotely via the website or by phone, only personally purchase in the showroom, because even Satan will praise consultants in the call center. If you are in another city or you cannot physically visit the store, then you have almost no chance to buy anything here.
The best construction hypermarket in the whole country. Without any exaggeration. Apparently, they are not allowed to Minsk, because all sorts of ohms and miles lose significantly in terms of assortment and prices.
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Анатолий
Level 9 Local Expert
November 10, 2024
A great store. A wide range of products. The prices are good and the staff is polite. I recommend.
The staff works very contrastingly. There are aunts from the USSR who find it difficult to raise their fifth point and help the client, but there are also slightly younger workers and other formations who will postpone a nice conversation with colleagues and will understand even a topic far from their qualifications. It's a pity I didn't specify the name of the brunette girl who helped me find the only aluminum rod set for argon welding in the remainder. Thank you very much!
To say that I 'm in shock is to say nothing ... We came to the store , waited for a consultant for half an hour , a guy came , rudely asked "what is needed ", after answering, threw the right spare part ( but not the right size ) and left... There is no other consultant , at the information center, they answered in the same rude form " what should I do " ... There is no desire to come and buy something anymore !
If it were possible to put 0 , there would be 0 stars .
The store is good for Soligorsk. A large assortment .Very large and free parking. I don't know the price tags, but it's kind of expensive. Three for the staff. I have not received any real advice in any department. There are quite a few consultants, but it is almost impossible to find them and find out information about the product. A big store is a big problem with staff.
Everything is there, there are no questions, but a low score due to the number of staff there is no one to ask. The room was empty. Where did all the sellers go?
A good selection of goods. However, you have to run after the staff to make them come up. And to combine a male and female bathroom is strange, to put it mildly. The specialists at the information center are far from being polite and adequately explaining the issue. But the choice of goods is very huge, this is a big plus.
Convenient working hours. The room is not to say that it is huge, but also not small, and for such a room the choice of goods is enough. Prices are like everywhere else, not a bad discount system. The sellers are friendly, there are enough of them, they will help and prompt you with a choice. There is a delivery
There are a lot of goods, but the service wants the best, there is no one to ask for advice, either there is no consultant in the section, or the answer is - I am not from this department.