Almost always one window is open, 15-20 people can sit waiting and the second one will never be opened.
It took 32 minutes to pick up a small parcel, there were 7 people in the queue.
Positive reviews are probably written by employees or those who came in when there was no one at all.
No matter how you go in, there are endless queues from the Grodno pension fund, basically one window works, 20 people stood in line to buy an envelope🥹👍