Terrible service and attitude towards the customer. It is impossible to reach the hotline, or rather, the connection is cut off at the moment of choosing a language or switching to the security service. We couldn't unlock the card for a week, and I wrote complaints, but I only received unsubscriptions. I had to go to Kazakhstan on purpose. We wrote statements several times in the office itself, and we were again fed promises. And only after contacting the branch manager, our issue was quickly resolved. We plan to close all accounts and deposits in this bank, because no issues can be resolved quickly, they do not meet the requirements of the modern world.
I couldn't use the bank's services because I arrived in Astana with a Russian mir card and couldn't withdraw money anywhere, and doublegiz, which by the way works in Kazakhstan, showed me this bank very poorly as a branch of Sperbank, but although the staff were very friendly and polite, they couldn't help me.
The main branch of the bank. There are almost no queues, although maybe I was just lucky) Dana's manager is sitting at the 12th table, a competent employee who explains everything quickly, accurately and concretely. It's quiet and somehow homey, isn't it))) . I did not take a photo) it is quite possible to find it on the Internet).
I quickly opened an account for a non-resident. As of January 2025, an employment contract is required. But they open it calmly, the managers are friendly, they helped to sort out the problems of the dollar bill.
Completely not customer-oriented.
I hope so due to the change in the legislation of Kazakhstan and the expansion of the rights of a financial ombudsman. It will be possible to make the bank work as it should
An interesting place, I was in Astana on 05.2023, by the way, I came to unlock an account for my company, a branch of the St. Petersburg branch of the same name. Since the "string" of reviews has a limited number of characters, I will write a conclusion, I stay here, I consider this organization promising, this is my personal opinion at the current time, especially in the Caspian Sea I was bullied out of the blue, I thought to go to Khalik Bank, but it did not work out due to limited time. Let's wait and see!
The department is located on 2 floors. And it is not immediately clear where to go. Cashiers are young and not experienced. Fortunately, the senior cashier quickly and promptly resolved the issue.
The name was changed, but it looks like the employees are the same, you won't find the right specialist the first time. And parking remained the same, not convenient.
When I was a Sberbank, I was there. The service was normal. I have not been to Berek Bank anymore, but I hope that everything remains at the same level