I contacted the department on 13.02, I liked everything.
I would like to express my special gratitude to Tatiana, the specialist who worked with me: she explained everything very politely, briefly and clearly, and offered a solution that suited me.
Thank you very much, it was very nice to see such work)
I didn't notice any disadvantages. Employees who communicate directly with people are very friendly, good-natured, ready to help and explain everything if it is not clear. The only remark is not to the branch, but to those who service the ATM. It doesn't work very often.
There is a small branch, but if you sign up for a reservation, you do not need to expect any queues. And I express my great gratitude to Irina's employee, both as a specialist and as a Person, with a capital letter!!! It was this Person who decided to sort out the situation (although she did not have to), which developed due to an incorrect consultation at another bank, and helped with the paperwork. Thank you very much!!!
The review is late, but I want to tell you.. In August, I sat in the bank for more than 2 hours, there were 3 people in front of me, it was just creepy, I was furious, my operation took 5 minutes, I only needed to pay for a visa.. I do not recommend working with this bank
. They don't appreciate customers at all
Olga is the dearest of all.. Everything is fast, clear.... You can leave the car from Prytytsky in the parking lot of the cinema, a minute and you're there....
I opened a deposit in this branch of BelWeb, I really liked the service, especially its speed. In a matter of minutes, I received both a consultation and a full range of services.
The branch is small, but it has everything you need, the staff is friendly but not always professional enough, although this is a problem for the bank as a whole, and not specifically for this branch.
The impression is twofold:
Not all specialists are competent in matters of commissions and card transactions
If you do not make an appointment in advance, then in order to get to a specialist on a weekday afternoon, you can sit for 40-50 minutes, it takes a lot of time
Many thanks to the employee Olga Chukovskaya, I hope she spelled her last name correctly.
On September 23, 2021, she contacted the bank with a difficult question. I got to Olga Chukovskaya, I was amazed that there are such wonderful people. Thanks to her professionalism, tact, patience and kind heart, my question was solved in the best way. Thank you Olga! It is a great luck to meet a responsive and attentive person in a difficult moment.
The bank is not doing a very good job - subscribing to paid services without the user's knowledge. At the conclusion of the contract, they say "everything is free on the salary project, the main thing is to observe the minimum turnover on the card."
In fact, after 3 months it turned out that SMS notification was still paid and charged money for it from two cards at once.
I will never work with this bank on my own in my life.
The review is for this particular department because I signed a contract with it.
To spend money on a taxi to come to one of the many branches that would leave with nothing. Class. Have you heard anything about the efficiency of workers at Belweb Bank?