I use 4 banks in my salary. Only BelWeb is the worst in everything. It started with reading the rules for using the salary card, specifically the tariff. which was recommended, where you need to pay for everything. You need to get a salary, so I had to figure it out myself, spend time. to discuss the subtleties, I chose the most basic tariff, where it seems that the bank does not need to pay anything, but I still doubt it.. I made an online card, from where I transfer the PO directly to the card of another bank. at the same time, the banking application is the most terrible! I also suffered with the installation, and now the application has refused to launch due to the release of an update that needs to be downloaded from an SMS link to my phone! It's cool, especially outside of Belarus! As a result, you go to the site and search and figure it out. There are several hundred people in the organization, the transition to this bank was like six months ago and everyone is still spitting.
I did not expect such work from BELWEB, or rather complete inaction! On 24.01.24, a technical malfunction occurred and money was debited from the card twice. I immediately called the bank, they said that the money would be returned no later than 08.01.25. I called the bank three more times, they promised to return it on the same day, then they said they needed three more working days! I wonder when my money will be returned? This is the first time I've encountered such an outrage! I do not recommend this bank!
It's just a disgusting operation of the mobile application. Each update is accompanied by the removal of the previous version, a hemorrhoid installation from the new site, where you again need to remember and enter usernames and passwords. None of the bank's mobile applications are updated in this way and do not require so much time. It's just terrible, and most importantly, they don't warn you in any way about the update, but you urgently need to log in and please spend a lot of time on this update. No customer orientation!