The atmosphere is very friendly. I couldn't register, and they messed with me like a small child until everything was resolved. Therefore, I am satisfied with the work of the department. In the end, however, they did not give me a loan. But that's another story, as they say.
A great place suggested that I need a competent instructor at the ticket office and everything is highlighted and signed very cool
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Anonymous review
January 29, 2024
I have been serving in this department for a long time, probably 7 years. One of the few banks with a depository. As a client of this bank, I have deposits and bank cards, I use them successfully, I pay payments without problems. If you need to contact the specialists directly for a new card, for example, or at the cashier, you are always welcome. Friendly staff will greet you with a smile and help you. There are never long queues, either to economists or to the cashier, which allows you to plan your precious time in advance 🙂
To close the package of services for a salary card with 0 money on it and it is not used, you need to drag yourself to the bank, the curtain. The 21st century has clearly not come for them
I checked the currency. There is one amount written on the site, it turned out to be more expensive in stock. Employees don't give information though. They seized the parking lot on Zaslavskaya Street, parking obstacles were not legally installed.
I was outraged, the call center said that it was possible to exchange the erased bills 💵
There is no Parking, or there is, but everything, everything was busy around, circled around the bank several times, as a result, I had to leave the car, it seems, on Kirova Street and walk. And when I came to the bank, they told me that from some date there, they do not accept currency (((( To my words that I called and they told me it was possible, they answered from ... They didn't even apologize. The bank is big, but it's no use.... There were few people, 2-3 people, but everything happened for so long (specialists go somewhere freely. They are in no hurry to accept a client. After I took the queue number, the woman ran up and started asking what kind of surgery I had. Why is not clear.
The service is so-so.
The staff is not very good.
The waiting time is very long.
I would not like to come here again ((( Everything reminded me of the Soviet savings bank(
We have been serviced by BelVEB Bank for a long time, with one specialist, who will always tell you the right solution.We never sit in line for a long time, the bank left good impressions.
Very long-term maintenance. There were enough specialists , but they apparently did not really want to work , they were sent to another specialist who had people and they took more than an hour to register . And when I got free, I was very surprised that they didn 't help .
It's just a mockery of people, the queue is endless.
You take a ticket for currency exchange, and you sit for an hour and a half. And the people who came after you go in front of you in the queue, because an electronic coupon for bank cards and other transactions has an advantage over a coupon for currency exchange. Accordingly, you can sit in line indefinitely if people come up and open cards throughout the day. What's the point of having such an electronic queue? I have never waited in line at Belveb yet. Avoid it
Always when visiting bank institutions, the atmosphere and staff of the bank are immediately noticeable. Good health to all employees of the bank and many thanks for the wonderful and cultural service!!!
He kept the money in a depository. The prices are high, you can't get to the safe, I just stood for half an hour waiting for someone to spend it. At the same time, two workers were sitting at neighboring tables and scratching their tongues.
He went to the next bank, the benefit is to carry it to the next building. It is cheaper and the relationship is better, and the entrance is more conveniently located.
a very cool girl got caught, helped save money on the course, suggested the chips of work in the application, in general, I was happy and saved, and solved my question)
It was the first visit to this department. I didn't wait in line for 30-90 minutes. A minute or two after I took the ticket, I was invited to a specialist. The service is pleasant. There weren't many people in the queue
I do not recommend this bank to anyone. All messengers that are listed on the site as working are not working. There is a feeling in the support that there is only one person sitting, because it is impossible to get through. There are not many people in the bank now, more than half of the specialists are sitting without clients, so the movement is very slow. And where are the qualified and customer-oriented staff here? When you fill in reviews, think about what you are writing about. For six months of my service, only negative.
After repairing the cash register, it is unclear where, you can easily get lost in the bank and not count on the help of the staff. If you pay the fee in foreign currency, the bank will kindly charge you its commission.
I completely agree with the negative reviews. The absolutely incompetent work of the specialists of the BelVEB contact center and call center, the utter unwillingness to help the bank's client in solving any issue, provide incorrect information, waste customers' time. Payment is charged for the use and SMS on a blocked card, which is basically impossible to use, since it is already blocked, the account is 0 and no actions are performed. To resolve the issue, they are persistently forced to go to the bank's office, and this is during the coronavirus pandemic! Or go to their office, risking infection and infecting their young children, or constantly pay for a blocked card for services that are not provided! Employees are indifferent to requests for help in resolving the issue and any arguments, refuse to provide contacts of the bank's office, refuse to give their data, nothing can be done in Internet banking, nothing can be solved through the call center, it's 2020 and to solve any issue you need to personally go to them and figure it out! It is a very strange policy of the bank during the epidemic to force people to risk their health and the health of their loved ones. In other banks, for some reason, any issues are resolved through a call center or online banking. It's probably easier for this bank to "take off" all sorts of fees from people, while still a person gets to them, especially in an epidemic, and the money is dripping to the bank all the time. I do not advise anyone to contact this bank, there is absolutely no concept of customer orientation.
The best bank! the specialists who work in it explain everything in detail, call themselves, help.Internet banking is simple and clear + bonuses.thanks
I come to this bank as an old reliable friend. Attentive attitude, professional advice, fast and understandable service. Before I started working at this bank, I worked at three others. I will not trade BelWEB for any other bank, regardless of the terms of service.