Beltourist
82 reviews
July 30
One of the best companies! The coolest tour was with a vacation at the sea! Tour to Italy! I would like to express my gratitude for the trip and for the help in opening a visa! Thank you for your professionalism! I am delighted with the tour, from our guide Vladimir (https://www.instagram.com/uladzimirtkachenka?igsh=MXdhNnR3ZGVrd2R4dg ==)! Our tour was organized at the highest level, with love for tourists! Many thanks to the drivers Pavel and Vitaly for their patience, attentiveness and kindness! I wish your travel agency prosperity, success in hard work, financial well-being, stability! And I would like to ask that bus tours be without night crossings!
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September 24
I went on a tour of Italy from this company on 09/15/2024 for 7 days. The work of the office is well coordinated. Respect to Anastasia's manager:) Elizabeth, a visa specialist, is strict, but she did her job clearly and quickly. The visa was given for the tour) The escort was Alexander Kolomytsev. I have never met such professionals before!! It's just 1,000,000 out of 10! You can immediately see that a person lives by his work, he likes it madly!!! With him, at least to the ends of the world, Funny, smart, interesting tells and shows. Man is an inspiration. As for the tour, the program is beautifully designed. I like to walk a lot, I was thrilled with almost 20 thousand steps every day. There are a lot of cool excursions around Florence, Rome, the Vatican, and rides around Venice. Poland, Czech Republic! I even wanted to cry when I arrived in Minsk! The only thing that is not insanely pleasing is that you have to stand at the border to enter. We stood from 18 to 13 o'clock in the afternoon. Well, that's how lucky someone is.
In general, I recommend this travel agency and Alexander! I'm thrilled!
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September 23
I would like to thank Beltourist and in particular the guide Alexander for an amazing trip to Italy from 09/15/24
The organization was at the highest level, all issues were resolved immediately, and most importantly, a sense of complete security throughout the trip.
In addition to historical Rome, fabulous Florence and extraordinarily fascinating Venice, I want to mention the town of Padua - colorful, miniature and with an interesting history. I highly recommend visiting!
Alexander always suggested where to go in his free time, from what angle to take cool photos and what gastronomic delights to bring with you. His charisma and humor did not leave anyone indifferent!)
And I will note the drivers for their precise work and comfort.
In order not to be too sad, I already want to plan my next trip with you! Thank you for everything!)
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November 2
We went on a tour of Italy with this company in September. Let's start with a pleasant one.
Vladimir's guide is simply amazing! He talks very interestingly about the country, also advised where it is better to try, buy, and so on. He could be contacted on any issue. He explained in detail how things are at the border and what can be expected (but everything went fine). And it also created a cozy atmosphere not only at the border (23 hours of waiting), but also throughout the entire trip. He was very attentive to night crossings and did not wake up abruptly and loudly, spoke carefully and quietly at this time so as not to frighten sleeping people.
Drivers Pavel and Valery are professionals in their field. The road was very well tolerated, as well as careful driving and you feel safe. The bus is also good, there is a lot of legroom, all the chairs recline. The hotels in Krakow and Ferrara (Italy) were excellent, the best all the way.
I would also like to mention the work of the visa specialist Anastasia. She gave an exhaustive answer to all the questions, checked all the documents, prepared everything, although a visa was received end-to-end, but everything went quickly and comfortably. The day before, I sent all the information on departure, time and duplicated all the important information again.
The guide Andrey (Amalfi, Naples and Pompeii) is magnificent, very interesting, measured, everything is without haste and very comfortable. You listen incredibly, because he also has an interesting presentation of information that is catchy.
The logistics of the tour is also built perfectly. Everything is in order, without very long waits and stupid moves.
Now about the cons.
We were lucky with visas and we were issued through the Italian VC, but many people simply did not have enough seats on the bus and they were issued Greek visas, at first they promised that everything would be through Italy and everything would be fine (and Greece does not smell in the tour), although many who have a Greek record issued a tour like us, long before (February-April). I understand that times are difficult, but why deceive people and promise them what they cannot do.
We signed a contract with Oksana, a specialist. Initially, we warned that we were having a wedding and our passport would be replaced. Yes, she noted this in the contract, but this information was not communicated to Anastasia's visa specialist. And as a result, the record was originally in the old name, which is why I had to make changes to the record. The girl who was traveling with us in the company also had her data changed for the same reason, which caused a misunderstanding at the visa application center and she was simply refused and accepted later.
Also, the policy of the travel agency is that if you go to an additionalexcursions, you pay for them immediately in advance on the way and if force majeure occurs, the money will not be refunded to you (even if you are ill).
The place where we were settled at sea is just a monstrous nightmare! We arrived there late on Thursday evening and were just in shock. To our bungalows (houses D), there were no paths laid, dirt everywhere, there is a dining table and a canopy made of straw on the street, respectively, everything flows and if you want to eat in the rain, you will not be able to do it on the street, because water will pour on you. There is dirt, mold, cold and dampness in the houses themselves, spiders and cobwebs in the corners, a hole in the door, hot water only in the shower, there is no hot water in the sinks in the bathtub or in the kitchen. There was a hole in the kitchen countertop, covered with a piece of countertop from above. Of the two comforts, one was not working. After we started to get indignant, we were still moved to other houses (but after a day and a half), the situation there is no better - it is also cold and damp, things do not dry from the word at all (swimming shorts were wet for two days), it was also impossible to dry them outside, because it was raining. The situation is the same with water - there is no hot water in the sinks. Yes, we were compensated for an excursion to Naples, but it's not safe to live in such conditions even for a week, in fact, there were four of us and everyone caught a cold in these houses, because it was very cold at night. If it wasn't for the powders we took with us for colds, the vacation would have been ruined.
As I found out later, the company receives repeated complaints about this place of residence, and as it turned out, my friend went 5 years ago with them and settled in the same terrible place. Thanks to our guide again for solving this issue with relocation, because the administrator just left and said "solve everything with the company, it's their fault." There is also a swimming pool on the territory, but you can not swim in it, because it is dirty and green, and no one did anything about it, it was just written that because of the weather conditions it can not be used (why then everything is fine with it in other places). Even when signing the contract, Oksana also announced to us (and it is written on their website in the tour program) that in the evening there are discos and live music on the territory of the complex. Accordingly, none of this happened. On the complex's website, in the photo, these bungalows look completely different from in real life, but much worse.
The conclusion is that we will not go anywhere with this travel agency anymore, but with Vladimir's guide - with pleasure! Below I attach a photo of this horror, where we lived. It is better to make the tour more expensive, but to settle people in acceptable conditions. Go to the complex's website and find 10 differences, as they say.
I also looked through the negative reviews below and there are many where the answer is "you didn't go with us, don't make it up." So, if necessary, I will take a photo and make all the notes in the contract and also leave a review again.
Unfortunately, it is impossible to give the OS an answer below, so I will add here. Surprisingly, the norms for Italy are dirt, a hole in the furniture, a hole in the door, broken plumbing and broken furniture (closet). Yandex does not miss these photos and if you had written to me where to send them, I would have sent them. Even if the room is simple, it should at least be CLEAN and the furniture should be intact, even if it is already old. And also those photos that are on the site of the complex and those bungalows in which they actually live are simply colossally different. So I don't think your answer is correct in relation to this housing.
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September 22
A trip to Italy for 7 days 15.09-22.09. I am 110% satisfied with the trip, everything is super. Thanks to the accompanying Alexander, the tour was more intense, interesting and comfortable. Thank you so much for the positive, great mood and friendly atmosphere. I recommend it to everyone, but only with Alexander, a top-level professional) Thank you very much!
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July 7
The tour is for 7 days.
Thanks to Oksana, the manager, she always answered all questions. Many thanks to the head of the group, Alexander, for the perfectly organized and interesting excursions, beautiful places for photos, for the desire to show a new and unforgettable place every free minute) for the quick solution of all the problems that arose during the tour.
Thank you, Belturist, for an interesting and exciting adventure)
P.s. there was only a problem with the bus, during a heavy downpour it leaked in two places and it would be very convenient to make an outlet for each seat
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October 7
We returned from a wonderful trip to sunny Croatia with a vacation on the Adriatic Sea. I would like to express my gratitude for organizing the entire Beltourism tour. Special thanks to our leader Janochka. She helped everyone, solved all issues promptly, took care of every tourist. It feels like the person is in his place, a professional. Take care of this girl. We want to ride with her in the future. Good luck to you all!!!
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August 21
The organization of a tour to Spain at the highest level. The manager Oksana is a professional and kind-hearted person who organized everything for us, with applying for a visa in 3 days. Elizabeth was preparing the documents for the visa, everything was clear, fast and in fact. The company makes it as easy as possible to pass the border and a comfortable bus with experienced drivers. The entire planned program was completed 100%.
Well, the cherry on the cake is our guide - Tatiana (sweet Curly). I have never met such a positive and at the same time very professional guide (travel experience is not small). She made our journeys as comfortable as possible, all stops and time on the bus were thought out. She was in touch with us 24/7. She told us about everything that awaits us, advised us what to see, where to visit, etc. And how many new and interesting things she told us))
As soon as she had enough strength and energy for us. I really want to go on the next tour with her.
And now I will book all trips only to Belturist on Kulman!!!
Thank you very much to everyone for a wonderful vacation
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June 26
The tour to Greece exceeded all expectations! The child is delighted! Thanks to the entire travel agency team! Natalia's drivers and guide are real professionals! The trip with them was very emotional and atmospheric! We are already dreaming about the next trip!
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July 7
We went on a tour to Italy for 7 days. From the very beginning, from the moment of signing the contract and before the start of the trip, all BelTurist specialists worked clearly and harmoniously (timely information at all stages of preparation for the trip, availability of visa support, fulfillment of all terms of the contract, affordable cost of the tour)
The tour program is very rich, all the excursions were interesting in their own way.
I would like to note the high professionalism of the drivers, and most importantly the excellent work of the guide Alexander, who always knows how to organize, prompt, help, interest any tourist, always bright, enthusiastic, attentive. A good travel agency, we will contact there again
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July 16
I want to share my impressions and express my gratitude for the professionalism and excellent organization. Our trip was full of vivid impressions and interesting places. We visited Hungary. Many thanks to BelTurist for an unforgettable experience and excellent organization! You have made our vacation unforgettable!
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June 25
Most recently, I went on a Vienna-Florence-Rome-San Gimignano-Venice-Padua-Mikulov-Brno-Krakow tour, I remained in puppy delight) I would like to express my gratitude to the head of the trip, Vladimir Tkachenko, for his work, during the crossings he constantly talked about the history of the places that we passed, gave advice, and his everyone would envy patience. And so about the cons of the tour, it's just the bus:1-there were no usb sockets, and those that were 7 for the whole bus were loose and did not charge the phones from time to time. 2- this is the lack of wi-fi, we could even give it away for an additional fee)) 3-broken air conditioner halfway through. But what huge advantages there were: the company had provided for everything earlier and at the border, the first in line was waiting for "that super" bus that I wrote about earlier, and we passed all the terminals in 5.5 hours. The drivers were also great, they maneuvered so deftly in the narrow streets of the cities, they braved) transit hotels are also good, the rooms are clean and cozy, there was everything you needed: towels, hair dryer, shampoos and gels, I was satisfied with breakfast, there was a buffet in the Czech Republic, the choice is good, many took more than one portion, in Italy there were portions, I had enough) the guides were on top, I took all the additional excursions, but next time I won't take an evening one in Venice (this is purely my opinion). I went on tour alone, but there were a third of people like me on the bus, we all became friends. I really liked the tour, I will definitely go to it again if our escort Vladimir is with us)))Many thanks to the travel agent Diana for the selected tour.
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August 18
We went on a tour of Italy. I liked the bus tour only thanks to the efforts of the accompanying Alexander Kolomytsev. Because the travel agency first forgot or for some other reason did not send the information about the departure. Until they started demanding it themselves. The second surprise was expected upon landing. I do not require any benefits, and this is not the first time we have traveled, only with other companies. And always older people were not seated at the back of the cabin. And here we got to the penultimate places. Then it turned out that the scheme was not correct and we found ourselves in the gallery! Five seats, five people! And that's with two overnight trips! It's creepy! The accompanying Alexander did not let his spirits drop! He is so professional, an expert in his field! Somewhere with jokes, somewhere with rigor, which is indispensable when such a large group… There were practically no questions, because he explained everything very clearly, tried to foresee all possible situations. Erudite! Great sense of humor! Responsibility! On a trip with Alexander!!!!
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August 10
We went on a 7-day tour to Italy from 08/3.24. The tour is super full, so many countries and so many emotions!!
Now a little bit about the unpleasant. The bus came across a Chinese one, there was very little space in it, they put it in the back row in full boarding (5 people!!!!). The chairs do not recline from the word at all. The girl Diana at the agency said that she would mark our wishes at the conclusion of the contract (we asked for any place except the last row). As a result, we sat on a stake all the way with the border at 23 o'clock and two night crossings! We are extremely unhappy with the bus, there are no tables, no hook to hang things.
The accompanying Alexander and the drivers are excellent! We tried in every possible way to brighten up our vacation, but the bus left a residue… There should be a maximum of 3 people at the end in this scenario, and this is an omission of the company.
Regarding the excursions, I really liked the Grand Canal and the usual sightseeing tours that are included in the tour. Everything else, in principle, can be viewed independently. The hotels where we stayed were completely different, each had some nuances, for example, the lack of an elevator or a tasteless breakfast.
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June 24
Only yesterday, it would seem, I was in the territory of the European Union, and today I am at home, but impressions, positive emotions are just a millyard.
Thanks just to Lisa, who initially accepted the documents.
Thanks to the GREAT PROFESSIONALS of their field Lisa Danko and Anastasia. Everyone explained and removed any questions during the paperwork for the tour.
And now the tour itself: it would seem a short 7 -day tour of Europe, but how intense and exciting!
Many thanks to the drivers, really the ACES of their business.
And, of course, our GURU VLADIMIR TKACHENKO: CLEAR, LITERATE, EDUCATED, RESTRAINED, and you can enumerate and enumerate. But thanks to him, our entire multi-layered and heterogeneous team became one for 7 days.
Thanks to the company as a whole for giving you the opportunity to travel.
I can say with confidence that all people are different, but if you are filled with positivity, then you will LIKE everything.
I'M STARTING TO RAISE MONEY FOR THE NEXT TRIP WITH THE Belturist COMPANY.
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November 9
I went on a tour of Italy for 7 days
on 3.11.24. I was satisfied with the trip. Starting from crossing the borders in both directions, the drivers and the escort did everything possible to get through it as quickly as possible.The group on the bus was gorgeous. This is a very important moment in the tour!!! The accompanying Alexander coped perfectly with all the difficulties, questions, etc. in the interests of tourists. An experienced escort. The drivers, Pavel and Vitaly, feel like they know the way all over Europe with their eyes closed. The program itself is rich, we took as many additional excursions as possible and were able to visit wherever we were offered. It's super. Special thanks to the Belturist tour company for the opportunity to travel!! And many thanks to the managers of the company for the constant communication with tourists! You are the coolest team!
Prosperity to you and more cool tours and tourists!!!
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September 25
I had a trip to Italy, I liked everything very much (all organizational issues were resolved positively), the bus was in good working order, the drivers were polite, the guide Alexander really liked it. Thank you for this wonderful trip, I will definitely use your services again.
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August 6
We will not apply anymore.
Tour to Italy
1 When we signed up for the tour, they told us about the Italian visa, although other companies immediately said we would not have time to write it down (after talking on the bus with other tourists, it turned out they were promised the same) We were answered of course we will be in time. The manager constantly ignored my questions in correspondence (I advise you to talk to Lizavetta, because the complaints were just about her on the bus). There were problems with the filing date, because the manager apparently forgot what she was told again. The benefit was postponed. And of course, we were enrolled in GREEK. Where is Italy? In promises.
2 Bus ushatan, 24th year-and you take people on a bus without sockets. 1 extension cord for 6 sockets (and those tubby charging fell out) for 56 people. One day the air conditioner broke down, the heat, the stuffiness. The driver did not warn us, they found out only when they started to find out why it did not turn on.The girl alone felt sick from the stuffiness. Fortunately, it was repaired by 10 pm. The driver from Poland is a nightmare-they miraculously didn't get killed, a lot of emergencies on his part.
3 Because of the hotel, a 2-hour drive from Rome- the city was not really looked at, there was simply no free time.
4 Additional excursions on the site in the description of the tour do not correspond to those that are actually offered (Pisa (och hoped for it) which is indicated in the extras-of course not, even the accompanying person said I do not understand what they indicated, because it is not on the way at all)
About departure 2 hours later than agreed, due to the fault of the tour company, people were simply not informed about the postponement of the departure date, and we were all waiting for them and other visa-related points will be told by other tourists.
One of the advantages is the cool guys, the tourists, thanks to whom this tour has become a little better.
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September 23
We went to Italy, the tour fully meets the expectations. Alexander is a wonderful guide. It seems to me that if we had gone with another guide, it would not have been so cool.
The only thing is that the guide in Venice and Padua is very boring and uninteresting. If possible, go to the guide Anna in Venice. She talks very cheerfully and interestingly.
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February 27
A wonderful tour of Italy and beyond - I learned a lot about Austria and the Czech Republic.
All thanks to a well-designed tour and an excellent guide.
Alexander talks about cities and countries in a very interesting and exciting way. He was always there, always helped to orient himself in the area and told a lot of facts and focused on important places.
If on tour, I will look for Alexander)))
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August 12
Tour to Italy 4.08.24.We express our gratitude to the company's staff for their clear, well-coordinated work!Many thanks to our escort Alexander!He is a master of his craft, a true professional!!
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August 7
I've never written reviews online, but this time it's literally impossible to hold back. We went to Italy with Belturist in August 2024.
1. They promised to make an Italian visa, as a result, a Greek one.
2. Two days before departure, we were informed that he would be across the Latvian border at 18:00 and no medicines should be taken with him. When asked what to do if the drugs need to be taken daily, they gave the answer: "well, you will prove at the border what you need."
3. At 8:20 a.m. on the day of departure, an unfamiliar number calls us with the question "Are you going to Italy with us?" It turned out that the departure was at 8 a.m. and across the Polish border. We were not notified about the postponement of the departure time. By the way, my mother happened to be in Minsk by the time of departure, because she had planned a business day in Minsk and arrived in the morning in advance. In fact, she could have left Brest, because she lives in the Brest region. Medicines and food could also be safely taken.
4. We rushed by taxi to the place of departure (with wet hair, things somehow thrown into a suitcase, etc., so as not to delay the departure of the group), no one even apologized to us. It turned out that not only us, but another family was not notified.
5. A woman was supposed to go on the same tour, she was given her passport at the time of departure on the bus, because she did not take her passport in advance. It turned out that the visa was opened to her not from the day of departure, but a week later and she cannot go. On this occasion, the "deputy" came to the bus. the director" (to the question "are you the deputy director?" he replied "well, like that."
6. To my question about what solutions they offer to the problem that arose with us through their fault, he replied: "Well, you don't have to go, we will refund your money." It seems to me that this is the last thing that can be offered if the company values customers. People adjust their vacations and their personal affairs to the tour, plan everything in six months and wish for this trip. After my shock and the question whether this is the only solution, we were given a discount of 20 euros per person, which we agreed to, because if the alternative is not to go, then thank you very much for that :) Apologies were not heard from the deputy. the director.
7. On a bus trip, the microphone broke, it was not comfortable to receive information.
8. Also, the air conditioner broke down during the bus ride. The problem was solved quickly while the group was in Venice. But due to the need to repair the air conditioner, an additional excursion to Padua was canceled, which the group gathered for.
There is also an offer for the company to reset the locations for meetings in the chat so that people can simply open them in maps and come.
The guides in the cities were wonderful, there are no questions here.
Italy is an incredibly beautiful country and I advise everyone to go there anyway, but it is better to choose a travel agency where you will be treated with respect and at least notified of all changes in the trip.
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August 12
We went on a tour of Italy for 7 days. Unfortunately, it should be noted that initially we planned to go later, but something did not work out with that tour. However, no one informed us about this. It was only after we typed and asked again that we were told about it.
Of the good things, we should mention our wonderful escort Alexander! A person who knows the answers to all questions. A man with insane charisma and a wonderful sense of humor. Thanks to his professionalism, the group was very punctual and disciplined! He has special traditions for groups, which is very valuable and sweet! A true professional in his field and a wonderful person (100/10)!!!
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December 26, 2023
We went on a Budapest-Vienna tour, we were very satisfied! We helped with the visa application. Manager Oksana always answered the questions clearly. The team has chosen a wonderful one: Olga, the escort, is well done!Many thanks to the drivers! The excursions in Vienna and Budapest were interesting! I especially liked the evening Vienna tour. The guide Margarita took us through the streets, which we definitely did not walk through! Vienna has opened from the other side!
Thank you so much for organizing the tour!
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November 16
To my great regret, my trip did not take place, the company provided a bus that is not suitable for long-distance trips and 2 night crossings!!!The bus is old, small, narrow seats and aisle. If the seats are laid out in front, then you are actually clamped, you will not be able to take off your shoes, because you have a person lying on your lap who has laid out the seats and every time to get out or get things out of the backpack (which is on the floor), you need to ask to lift the seat. There was a big man sitting next to me, you can say that part of his body (shoulder and arm ) was on me!
After sitting on the border for 3 hours , I realized that I physically cannot sit still for a day!!!
Bus: golden
Mercedes 3657 .
My place was 28, I still had to pay 10€ for it. We chose a more comfortable place together with the manager…
This is the place near the second exit.to make room for myself, I spread out my seat back. People who went outside constantly bumped their heads , then held on to their backs as they went down the steps . The socket for charging the phone was also under the 28th seat , there was no way to put personal belongings under the seat , the phones of the entire bus were charging there . In one word, HORROR!!!! When booking a tour, please specify the transport information!!
my weight is 66kg. so that you understand how narrow the space is
It 's a shame that the company doesn 't think about its customers!!
I will add my review to your response!
1. when signing a contract with you, the manager immediately told me that the trip is mandatory, that visas are only for the tour! The visa was a priority, I didn't hide it!
2) according to your logic, I came just like that with a backpack and a suitcase to sit on the bus for 3 hours??I asked the guide several times to dial me before going to the border (because I live in Brest, near the border) the collection was at 18:30, at 20.40 I wrote to the manager that in such conditions I could not go on tour!! The answer came to me only the next day! At 21, I left the bus, making the mistake of paying the second part of the money for the tour to the guide.
3. After talking with the manager, I offered to return some of the money or send me on a tour, but on a bus that will make you feel comfortable all the way (this is to your words about not wanting to go on tour)!
To which I heard a refusal!!!
Although clause 4.2.9 of the contract says the opposite!!
And I want to note that your answer is incorrect !!
Instead of writing nonsense towards customers, pay attention and try to correct what the facts indicate!!
I repeat!!! THE BUS IS UNSUITABLE FOR LONG-DISTANCE TRIPS!!!
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July 16
The organization and support of tours is simply on top! Alexander is just a master of his craft! He provided information with maximum interest and professionalism and showed beautiful places. It immediately became clear that the man was burning with his work! I didn't get bored for a second. I will definitely come back again and bring my friends with me.
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October 10
I usually don't leave reviews, but now I want to warn my compatriots against making the wrong decision by choosing Beltourist. The story is this: I booked a tour, paid for travel services and visa support back in mid-February 2024. The tour did not take place - the Embassy did not accept the documents. Belturist was not even in a hurry to report this - she had to call all the time and clarify how things were going with the registration at the Embassy (whose responsibility is this?). It was the 8th month since I signed a contract with them, and today I finally got a refund, and how much I had to call and write, so much time spent! Guys, this travel agency can make you pretty nervous! I DO NOT RECOMMEND and will never choose this tour operator!
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July 5
I've been trying to get through to all the numbers for a week to get information about the tour. I don't live in Minsk. I wrote a message on the website and sent an email request. There is no response. What is it.? I am an experienced traveler, I have contacted many travel agencies, but this attitude is quite strange. The season, the influx of people, it's all clear. The desire to go anywhere with you, Belturist, has completely disappeared. Your score is zero
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August 26
I don't know how they organize tours, or if the reviews are real at all.
I left a request through the reverse form of the site, no one is calling back.
The phone is not available, there is an answering machine on the second one.
Instagram is responding at random, it feels like it's just to unsubscribe.
It is impossible to get information in any of the existing ways.
If there are such difficulties at this stage, then what is going on on the routes?
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March 13
I was on a Budapest-Vienna tour with my parents. I really liked the work of the managers and the maintainer!
Thank you very much to Anastasia and Diana's managers for their help in obtaining visas and for answering all questions 24/7.
Special thanks to the accompanying Natalia! In force majeure circumstances, she did everything possible (and, it seems to me, impossible) to ease the way for tourists.
Thanks to the Beltourist for such responsible employees! Traveling with you is a joy!
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January 19
Good afternoon. Unique Italy tour from January 2nd to 7th. I really liked the accompanying Alexander for his conscientious attitude towards tourists: he always tried to create a good mood, did not leave us at any stage, took those who had nothing to do in their free time in the cities with him, suggested in stores what to buy, explained the meeting places very clearly and distinctly, and at the end of the trip He gave us a pleasant surprise. I recommend working with him specifically. Overall, the trip was compact, interesting and very eventful, despite some difficulties with the weather
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February 27
I was on a tour of Italy.I liked everything very much, I want to express my gratitude for the emotions presented.Special thanks to our co-chairman Alexander, who was able to organize all the excursions, interesting stories, answered all questions in detail and for a good mood.
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August 16
We went on a tour of Italy, there was a very unpleasant aftertaste after the trip.
1. The careless attitude of the accompanying person during the tour: it so happened that I managed to get seriously ill during the trip (on the third day, I left completely healthy, my health is more important to me than any travel), all requests to stay somewhere in the hotel were refused, and when the situation worsened, the escort (whose direct duty is to monitor the safety of tourists and, if necessary, provide help) found nothing better than to put me on the steps in the city center and tell me to sit quietly and wait for 4 hours until the group returns from the tour. The guide could perfectly follow the group, but the accompanying person decided in this situation not to deny herself the pleasure of listening to the tour. Moreover, it turned out that the staff of the travel agency did not even have a basic first aid kit with them. Fortunately, I took my medicines with me. The meaning of insurance is not completely clear to me.
2. All excursions for which groups are not recruited are automatically canceled, so you may not be able to visit everything that you have planned
3. Disgusting hotel in Italy, dirty, not cleaned, sockets do not work and there are no basic appliances like a kettle.
4. Lack of organization. In Rome, we stood in line for 2.5 hours for an excursion to the Vatican, but in the end we did not get to it, because it turned out that the guide could only take 20 people from the group, the rest were invited to walk/ see the exhibition themselves
5. Lack of free time. If you go on excursions, be prepared for the fact that there will simply be no time to walk around the city by yourself, buy souvenirs, etc. You will literally gallop across Europe and you will not have time to do anything. As an alternative, you can not take excursions and manage your own domain.
This is only a small part of what I would like to highlight. Of course, there were some good moments. I came across a wonderful group, all very responsive, tried to help when I began to feel unwell. Friendly drivers, beautiful Italy!
See original · Русский
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January 8
Thanks to manager Elizaveta Danko, accompanying Olga, drivers Andrey and Leonid for a comfortable Vienna-Budapest-Kosice tour organized from 22 - 25.12.2023. And in the future I plan to use the services of the Belturist company.
See original · Русский
October 13
They're cheating. There is one thing written in the contract, but they themselves do not fulfill it. Also, one price is called for a visa, and later another is required.
See original · Русский
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April 3, 2023
Ездили в Италию в тур на 7 дней. Только положительные эмоции! Менеджер Анастасия все профессионально и качественно подготовила. Отдельное спасибо гиду Татьяне-спокойный, сдержанный и суперпрофессионал своего дела! Знает историю всех стран следования и всегда готова помочь. Будем обращаться еще.
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August 28
Terrible company. They can't get visas on time. They lie about the cost, i.e. the price is the same on the site, and then it turns out that it is no longer there, sold, a lot of additional payments that are discussed only at the conclusion of the contract. There are many tours on the site that are not even on sale. The money is not fully refunded, it is transferred to the next time. And if there is no next time?
See original · Русский
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May 15, 2023
После просмотра документалок от BBC я понял, что моя мечта – попасть в Тоскану. И началось полгода поисков такого тура по хорошей цене. Удивительно, я на нашел белтурист. Среди туров в Италию из Минска мне попался и вариант Тосканы 7 дней сказки мне запомнится надолго!
Хочу сказать большое спасибо менеджерам компании Белтурист, которые помогли подобрать хороший тур в Италию из Минска. Понравился сервис, отели, программа. Обязательно буду к ним обращаться в следующем году.
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January 16
Another travel company picked up the wrong type of visa, it was refused. In the evening, I called, gave a correct recommendation, oriented by the countries of submission, a day later I was already registered at the embassy with a submission in 6 days! And 11 more days later, I was crying with happiness with a visa in my hands. Clearly, to the point, thank you more
See original · Русский
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December 22, 2023
On October 17, we signed a contract - a bus tour for the new year to Prague, every 2 weeks I called and asked when to register at the consulate -WAIT, WE WILL INFORM YOU. On the fifth of December, a call, tomorrow to apply to the Greek embassy (strange, we are going to the Czech Republic), the result is a refusal, the holiday for the new year is ruined. I do not recommend contacting them.......
See original · Русский
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April 18
I liked everything, good impressions, friendly staff, special thanks to Lisa :)
See original · Русский
May 10, 2023
Забронировали у Белтурист (ЧТУП "Садлер") в конце января автобусный тур с отдыхом на море в Италии, выезд 21 мая 2023 г должен был быть. Паспорта в тот момент у нас были на замене, предоставили мы их менеджеру 10 марта 2023г, и стали ждать дату подачи на визу. Периодически интересовались как обстоят дела. Но! В конце апреля нам сообщают, что Итальянское консульство отказало в рассмотрении документов группе. Предложили подаваться в Испанское в Москве. Мы согласились, оплатили трансфер, визовое сопровождение. Собрали за пару дней все справки из банка, с работы, нотариально заверили паспорт, страховка (а все эти бумажки тоже стоили денег). И стали ждать дату поездки на подачу. А 2 мая 2023 г. нам сообщают, что и Испания тоже не записала группу! Тур на 21 мая не состоится! Деньги вернули на следующий день (тур услуга, трансфер и визовая поддержка).
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March 21, 2023
Самая худшая турфирма . Сотрудники не компетентные, даже паспортные данные правильно не могут написать. Берут деньги еще до оказания услуг, а по итогу анкеты , билеты , брони нужно исправлять кучу ошибок за этими сотрудниками. Бронь отеля и авиабилетов не делают как положено и по итогу нет визы ни у кого, подавались 5 человек. Позвонила в посольство в Москве они ответили что ваша бронь закончилась в день когда подали документы в визовый центр, а должна она действовать до тех пор, пока паспорт не придет вам обратно.
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August 9, 2022
Только испортят весь отдых. Крайне не советую обращаться к данному тур.оператору, все что прописано в договоре условно, и обязательно меняется уже в самой поездке, максимум что совпадает, это основные города, все дополнительные экскурсии, дополнительные города, будут отменены, потому что не успеете. А если будет сопровождающая Ольга, то она просто отменит, или отговорит остальных, по причине: "я там была, там не интересно" складывается впечатление, что это она отдыхает, а вы просто мешаете.
Вся поездка не организована, невозможно ничего спланировать, ты не знаешь, что будет даже через пол часа.
Все экскурсии не интересные, гиды что-то рассказывают, что, то не слышно, то не понятно, то нудно. Есть с чем сравнивать, был опыт с другими гидами и экскурсиями, и такими скучными встретилась впервые.
Дважды съездила с данным тур оператом, и больше никогда не поеду, дали шанс, ведь всякое бывает, а оказывается, что это не случайность, а закономерность.
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July 1, 2021
Услугами данной фирмы пользовались неоднократно. Все было замечательно, всегда всё было быстро и четко, грамотно организованно.(Спасибо Алле).
Но, когда обратились сейчас, за новым туром, что-то пошло не так. Во-первых полное не соответствие цен. На сайте указывают одни цены, при проверке менеджером цена другая(причем всегда в большую стоимость и разница приличная по 400-500 долларов плюс). Всё время объясняют каким-то сбоем в программе. Я понимаю сбой один день , но не на протяжении 3 дней.
Никакой заинтересованности в клиенте нет. Вроде бы подобрали тур, проверили актуальность, менеджер пообещала оформить заявку и связаться со мной на следующей день. С утра жду...от менеджера тишина. Написали менеджеру, тишина..Сами звоним уточняем, говорят менеджер в визовом центре. По поводу нашего вопроса ,никто ничего не знает, пояснить не могут, обещают разобраться. Проходит ещё час, тишина... Снова звоним , снова обещают решить вопрос. Прошло всего лишь 2 часа и мне наконец-то перезвонили. Как оказалось, никакой тур не забронировали, объясняя тем, что с нами работала менеджер-студент.Не был составлен договорор, и не внесена предоплата. Хотя готовы были внести предоплату в любой момент(никто не просил). Итог цены на туры выросли. Новый менеджер попыталась нам подобрать новый тур, но снова не соответствие по ценам(сбой программы).
Итог, отпуск не состоялся, расстроены дети. Турфирма нисколько не дорожит своими постоянными клиентами, жаль.
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September 22, 2023
Не возвращают деньги за несостоявшийся тур!Кормят пустыми обещаниями.Теперь вообще не отвечают.Просто взяли и кинули,присвоив себе наглым образом чужие деньги в размере 560 евро и плюс туруслуга !Не советую связываться с этой нечестной шарашкиной конторой!Куда смотрят соответствующие органы? PS.От них дан официальный ответ,что якобы они возвращают деньги за несостоявшийся тур.Своим может и возвращают ,но россиянам нет!
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August 11, 2022
Хуже турфирмы еще не видела. Заключила договор о туре в Италию в июне. Уверяли, что с визой успеют, все будет в порядке, ждать звонка в конце июля, чтобы уже собирать документы для визы. Никаких звонков не было. Меня это насторожило, стала сама звонить в начале августа. Отвечали таким расслабленным утомленным тоном, как будто я их обременяю, отвлекаю от чая с плюшками. Разные работники просили подождать то до 8 августа, то до 15, а то и до 20, обьясняя это тем, что якобы нет окошек для подачи в визовом центре. На самом деле они были, просто их нужно вовремя ловить, а не проверять раз в день в лучшем случае, тем более если это твоя работа. Причем «пытались» они записать в греческий визовый центр, хотя греция вообще не встречалась на пути по маршруту забронированного тура. Создалось впечатление после общения с работниками, что, возможно, они и вовсе не умеют пользоваться сайтом этого визового центра, неговоря уже о том, чтобы качественно оказать визовое сопровождение. Взяли от клиентов хоть по 100 рублей, и то радость, можно не париться и заманивать следующих наивных, чем они и продолжают заниматься в инстаграме. Когда пришла в другую турфирму оплачивать тур в дубай, начала рассказ о своем неудачном опыте с туром в Европу, агент сразу назвала, что это видимо Белтурист. Там репутация уже такая, что шарахаются и другие турфирмы, и клиенты. Очень хотелось бы введения лицензирования туристической деятельности, может, вот такие компании хотя бы научились работать с компьютером и документами. И хоть немного чувствовали ответственность.
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July 12, 2022
Я с ними так никуда и не съездила, они дважды испортили мне отпуск! Еще в апреле оплатила туруслугу на тур в Италию в июне 2022, виза у меня есть. Взяла на работе отпуск, но тур отменили всего за неделю до выезда, по их словам из-за проблем с Визовым центром Италии. Я предложила переписать меня на этот тур на другую дату, они согласились. Потом я неоднократно им звонила, чтобы узнать будет ли тур. На звонки они не отвечают ВООБЩЕ! В переписке по viber сказали, что тур точно будет , остальные туристы подались на визы. На другой день начали говорить, что нет точной информации. И так каждый день отвечали. За 5 дней от второй ожидаемой поездки сказали, что тура не будет и якобы закрыт Визовый центр Италии. Полное вранье! ВЦ работает. Я не знаю, что за махинации они проворачивают и почему так поступили со мной! Деньги за туруслугу уже больше 2 недель обещают вернуть!
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May 24, 2022
***!!! Самые настоящие! НИКОГДА НЕ БРОНИРУЙТЕ У НИХ ПУТЕВКИ!!!
ДЕНЬГИ ЗАБРАЛИ, ОТПРАВИТЬ МЕНЯ НЕ ХОТЯТ!!! 2 года назад,перед пандемией забронировала путевку, но как вы сами знаете обстоятельства сложились иначе.. и вот уже два года я гражданин РФ не могу поехать через них никуда,деньги не возвращают, оказывается у них есть и самолеты из Москвы! Но дИРЕКТРИСА в лице безменово аллы...ВРЕТ! Говорит у них нет путевок для Россиян! А их менеджеры говорят что есть!
Несколько раз ездила через них.. и вот их Клиентоориентированность.. Я так это дело не оставлю, буду обращаться в правоохранительные органы обеих стран!
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January 4, 2022
Спасибо БелТуристу за "шедевральную" организацию тура Минск-Львов на Новый год!
Все понимали, что на границе может быть большая очередь из-за праздников и предприняли меры для максимального устранения рисков. БелТурист также позаботились о том, чтобы о их услугах все помнили очень и очень долго)
Только они решили в самый дорогой отель Жорж выделить 2ух этажный автобус, в котором не работает даже микрофон и следовательно просто ноль информации от сопровождающего даже о причинах остановки или когда они планируются, так ещё это "чудо" развивало МАКСИМАЛЬНУЮ скорость даже на трасе Минск-Брест только 72Км\ч. Т.е. дорога Минск-Мокраны заняла 7.5часов (нормальное время не превышает 5ч).
Сопровождающий очень талантливо и продуманно выбирал все остановки, чтобы группа из 70!!!! человек обязательно стояла в один работающий туалет и каждая остановка занимала минимум 80-90 минут.
Дорога от границы до Львова заняла 8+ч (при вменяемой организации 4-4.5 максимум), т.к. автобус ехал со средней скоростью 45-50км\ч по территории Украины и по проселочным дорогам, а не по трассам.
Общее время в пути по маршруту Минск-Львов составило чуть более 26 часов в автобусе без кондиционера и в период повышенной заболеваемости, спасибо что успели довезти до отеля ДО Нового года, а не после и что дали 1.5 дня из 3-ех в городе, а не поехали сразу обратно.
Программа тура была полностью выброшена, вместо трех дней и 2ух ночей в городе, все туристы получили 26+ часов в автобусе по маршруту туда, 2 ночи в отеле, 1.5 дня в городе и 24ч на дорогу обратно. т.е. автобус стал родным домом. По дороге обратно, так же огромное спасибо сопровождающему, который посчитал лишним даже после поломки (выломало колесо переднее и даже вырвало часть обшивки автобуса) и чуть не съезда 2ух этажного автобуса в кювет (помним что автобус не едет по территории Украины более 50км\ч), 2ух часового ремонта и простоя завести людей на вменяемую заправку где был бы хотя бы горячий чай и кофе, а останавливался исключительно там где был один туалет и ничего нельзя было приобрести.
Предугадывая комментарии представителя фирмы насчет форс-мажора на границе, отмечу: туристы на других автобусах не имели таких проблем. Автобус который стоял на границе прямо перед нашим выехал из Минска на 1.5ч позже нас и приехал во Львов более чем на 4ч раньше.
О том, что данный автобус имеет такие характеристики вам было точно известно, т.к. вы его эксплуатировали не однократно в своих турах даже накануне. Додуматься сделать на Новый год группу в один автобус 70 человек - это ничто иное как ваша крайняя степень жадности и полное наплевательское отношение к своим клиентам и туристам. Надеюсь люди по достоинству оценят ваше отношение к своим клиентам и выберут того туроператора, который думает о чем-то ещё, а не только как больше заработать "под шумок" в период праздников, даже заведомо обманывая людей и подвергая риску их жизни.
P.S. в отношении ситуации и автобуса будут поданы отдельные письменные запросы в министерство спорта и туризма РБ и в адрес Минтранстпорта + ГАИ, насколько данный автобус вообще может эксплуатироваться в подобных целях.
Всем туристам желаю найти достойных туроператоров, а подобным скорейшей заслуженной общественной "благодарности" и заслуженного покоя при полном отсутствии клиентов!
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