Beltelekom
182 reviews
September 21
Not the best location, after all, something more interesting could have been inserted in a historical place, but in terms of service, employees cope with varying success with the help of customers
See original · Русский
September 27
Excellent staff.
They explain everything quickly and clearly .
There is only one negative ❗❗❗---- There are a lot of people in the queue.
See original · Русский
October 4
Very nice and polite staff. There are long queues, but all issues are resolved clearly and quickly. The Internet rarely lags and lies
See original · Русский
January 27
I want to express my great gratitude to Master Mozgalevsky. A very pleasant and conscientious person. I was on request on 01/27/2024. I did the job efficiently and quickly. It feels like this man loves his job. A wonderful man. I am absolutely delighted with this service.
See original · Русский
1
2
August 2
If you plan to connect/disconnect, set aside two or three hours. Don't count on anything less. Anyway, it didn't work out for me. Or come in the 8-10 interval. Why everything works like that is a mystery to me. Good luck in solving it!!!!
See original · Русский
August 17
On Friday, I applied for a non-working phone. The master has already arrived on Saturday morning. I did everything perfectly. Many thanks to Beltelecom for their efficiency. Prosperity to you!!!
See original · Русский
1
November 13
The Internet itself is disgusting, in the evening it just turns off on its own and the speed drops almost to 0. Calls did not help in any way. We will change the provider. It boiled over. I would like to put -5/5
See original · Русский
July 20, 2023
Excellent interior, pleasant atmosphere, courteous staff, a lot of available information. I was a little upset by the very slow progress of a very small queue. It is possible to add a button "equipment delivery and contract closing" to speed up the process. Or more active activity of the administrator to clarify the procedure for the provision of services.
See original · Русский
1
September 20
They work like crazy, they don't move at all
There are always a lot of people and only one window works
What kind of Internet quality can there be if they don't know how to work with their customers
See original · Русский
August 16
Good employees
Fast and pleasant service.
Often and comfortably.
See original · Русский
1
June 23
A very adequate and responsive administrator. He will always explain and tell you everything clearly.
See original · Русский
February 21
I want to leave a review about the service payment operator Valentina....A very unpleasant man...She is rude, humiliates, and also makes excuses that this way she will better explain the essence of the matter...She answered my questions arrogantly, said that if I didn't calculate my payments myself, she wouldn't even talk to me....I'm sorry, I'm the customer, I pay for your services, you get a fee from me.and you can't answer my questions about payments?????A person works out of place if she does not want to communicate with the consumer in providing certain services.
See original · Русский
3
February 18
The staff is very friendly. We came in the evening closer to closing, we were served, consulted on connecting wi-fi to the apartment, offered a favorable tariff, and appointed a convenient day for the arrival of the master.
Thanks!
See original · Русский
April 6
Slowly, definitely very slowly... be patient.
But the experts are polite and can help with the question.
The only thing is that you really have to spend enough time solving your questions, and God forbid you get into a big stream
See original · Русский
August 30
A long wait for your turn, even if there are only 3 people in front of you.It's nice that the employee explains your question in detail
See original · Русский
July 10
It's funny when a specialist greets you with the words "why did you come, I didn't call you ..... ah, it's automatic..."
See original · Русский
1
August 7, 2023
I contacted the support center on Saturday 08/05/2023, because the Internet was not working on the Cable. The application was accepted on Monday at 07.08, after the request was urgently needed, they made concessions to me and sent a specialist on the same day. The first thing I liked was that he was wearing shoe covers. Secondly, he figured everything out in a moment, explained everything to me in an accessible and understandable way. The modem is to be replaced on Monday 07.08. But, before just leaving, the specialist set up the Internet so that there was at least an opportunity to access the Internet on the TV.
And he set up everything I need both in ZALA and on TV, which the previous "specialists" did not do. As an uninformed person, I had no idea what could be different. I express my great gratitude to him! There would be more such caring specialists.
See original · Русский
1
September 10, 2023
Terrible modem quality. They gave me a modem and eventually set it up and did everything according to the instructions. He worked, made incomprehensible sounds, took it back and replaced it with another modem. The second modem did not work for a long day, then it began to reboot itself. Why are the workers there if they can't check the modem and test everything. And the client has nothing else to do but ride to you. For the money that the client pays monthly, you can also provide a high-quality modem. The office of hell is simple. You need to change the provider.
See original · Русский
1
September 20, 2023
Objectively: one office for the whole of Grodno is very small. There are constant queues where you can hang out for an hour or two. To take 7 rubles for reissuing a contract from one family member to another - well, that's for yourself. It doesn't seem to be much, but the fact itself... There are no complaints about the quality of services, everything flies, the speeds are good, they correspond to the stated ones.
See original · Русский
1
April 23
Everything is beautiful, neat, and the specialist explained everything and sorted out all the questions we are interested in.
See original · Русский
1
April 1
An awfully long wait. There don't seem to be many people, but they take it very slowly. I've been sitting for an hour. And it is not known how much longer it will have to be. There are no complaints about the services themselves. But the service is terrible
See original · Русский
1
October 7
Good and polite staff, the disadvantages are a long wait
See original · Русский
June 21
Responsive,good specialists ready to help
See original · Русский
February 26
Attentive and polite staff. You get a detailed explanation for any question. It's nice to chat.
See original · Русский
2
September 12, 2023
We sat for 2 hours. The administrator said that there are modems and they will be given to you, but for this you need to queue up. We sat in line for 2 HOURS, went to the window, sat down, asked the purpose of the appeal (they did not listen to me), asked for a passport and said expect to be contacted. The result is two hours spent in nowhere, there is no Internet for two weeks.
See original · Русский
1
May 8
Good and courteous service! 👍
Health and patience to all employees! 🤝
See original · Русский
1
December 6, 2022
Everything is orderly, in the order of the queue, without fuss, polite and friendly. No misunderstandings. Everything was explained in detail. I liked it very much. Well done. Keep it up !
See original
1
2
April 9, 2023
When the fiber optic was connected to me, the kit included a modem that is 12 years old. The promised speed of 100 megabits could only be dreamed of. After the tests, the maximum on the cable showed me -70 MGB. A repairman came, he drew 100 on his laptop, why there are not so many on my devices, he did not really explain. I went to the office, connected to the tariff without a hall, which greatly upset the operator. I realized that they receive bonuses from the audience, which is no longer needed by anyone. I am for honesty, therefore - 1
See original · Русский
5
July 26
A company that resembles an anecdote: "we will build a thousand ticket offices, but two will work"
See original · Русский
March 13
Very slow service!! The sale of goods and modem services are all in one queue. 2 people were served in an hour and a half. For a very long time
See original · Русский
1
July 6, 2023
The consulting girls are just great!!!
But it's expensive, as for reconnecting and all that. They will withdraw 7 rubles there, 4 rubles there, for a cable that was not included in the kit, but it should be there when handing over the equipment. If not, then pay another 12 rubles, that's how it is....
See original · Русский
March 23, 2023
Silence, tranquility, peace... Electronic queue. They work slowly, steadily. Many issues can be resolved with the administrator, which is very convenient.
See original · Русский
2
October 19, 2022
Let's be honest, this company does not pull to be called a national provider.
In 2022, it is simply shameful to have such a high-quality Internet, service provision, support service and website.
1. According to the tariff, 100 Mbit is stated, but it turns out that this speed is if the connection is directly over the wire, and not through the router.
When I asked to change the router to 5G, they replied that there was no such possibility, and they also refused my request to reduce the cost of the tariff, since the stated speed does not correspond to the real one.
The speed may just drop to 0.
2. The support service is not competent in many matters, sometimes it starts to get angry and annoyed, that is, they do not solve the client's problem, but only defend beltelecom's position
3. In 2022, all operators use cable TV, smart TV, but this operator still uses set-top boxes, for which you also have to pay and an additional fee is also required for each connected TV
4. The site is just a song, to understand how much the tariff costs, you need to break your head, the site has not been rebuilt for many years, the company is rowing money, but they cannot make the site beautiful and high-quality.
I believe that MTS is the leader in all respects.
See original
17
2
April 15
Fast and high-quality service. Competent consultations
See original · Русский
January 19
Chaotic work with a constantly rebooting server, of course, the staff did not hear anything about friendliness
See original · Русский
1
June 21, 2023
The specialists work very well, the minus is huge queues, you need to wait a lot of time for your turn
See original · Русский
1
June 21
Disgusting attitude towards customers!!!
See original · Русский
1
May 21
Air conditioning! The receptionist is so beautiful and competent!.
See original · Русский
March 7, 2022
As long as we have Beltelecom monopolists in the field of selling services, this will continue (there must be a bad word here). There is no worse "posh" office in the whole of Grodno. When you call the technical support service, you feel like an idiot. Every evening the Internet hangs, the speed is like a turtle. The support service always says one phrase: "We don't know anything. The Internet is excellent before the modem. I do not know what is going on in your apartment." Fiber optic, new house. The connection is like in the forest - in places. My parents' Kvass is actually very gloomy. One street, where three-storey buildings laid fiber optic. And there is still a copper cable on the parents' street. Many tariffs are unavailable because of this. There are no plans to change to fiber optic, because there are few Internet users on this street. Although this is the main street. Yes, there are many old people living there, but this does not mean that other people should suffer. Ten years ago, I had a great conversation with the employees of this organization and said that the whole village would write a collective letter to the Ministry of Communications. It helped. The Internet has started to work better. There is not much alternative. I have to suffer. It's time to change the management of this office. So that all the staff still turned to face the users and eventually realized that WE are PAYING YOU MONEY. And we want to have a good service.
See original
21
April 21
Excellent service, everything is on top!
See original · Русский
January 3, 2022
Unrealistic queues, the organization of staff work at the lowest level, everything is tied to the head office, the queues are huge due to the fact that it is necessary to come to the office for any reason, a lot of people travel from other cities of the Grodno region, the procedures are very long. There is a shortage of staff in the face, this problem has been solved by the management for a long time and in no way. The service in the guarantor is much easier, but it's a pity they don't cover the whole city. If there was an opportunity to abandon these monopolists, I would have done it long ago.
See original
12
June 10
Just a terrible attitude towards customers. There was some kind of malfunction and we were not recorded ... Waiting 10 days for the master to arrive and install the modem is simply absurd!!!
See original · Русский
1
November 24, 2021
Is no one going to write a collective complaint? I will be happy to sign it!!! I have no more strength! We faced the problem of frequent disconnection from the network via Wi-fi, everything used to be fine, but for the last month or two, there has been a stable disconnection every day. They called technical support, according to the instructions of specialists, they tried to solve the issue on their own, nothing worked out, they said contact the service center, tell us all the details and they will help you. YOU'RE SEWING, NOT HELPING! They didn't even really listen to me, they were talking about what you want in an apartment building... The modem was never taken for verification. Buy a router, there's nothing we can do. I ask, and according to the advice on the Internet, you can solve the question, to which they laughed in my face, "Of course! Read more fairy tales." When I find another Internet provider, I immediately give up this counter. 😡 Price compliance with services is 10 out of 10.
See original
21
1
December 19, 2022
I liked the atmosphere, the staff, and the service as a client. The emotions from visiting the organization remained positive.
See original
1
2
April 15, 2022
After 2 years, I change the review from 2 to 1 star. In order to simply terminate the contract, I had to sit for more than an hour without queues!!! In addition, to terminate the contract, I still have to pay for the daily use of their services! A legal and legitimate Racket.
The price tags are rising, and the service is at zero. They were redirected from one "specialist" to another 4 times. A madhouse! A government agency. You can't complain to anyone. Everything will stay that way
See original
8
1
January 10, 2023
The only source of communication)
The only negative is that after a week and a half I had to remind myself of my existence so that the master would come and bring the modem)
See original · Русский
3
1
January 23
Good service, courteous staff
See original · Русский
August 12
The long wait
See original · Русский
1
1
November 18, 2021
There are no complaints. All requests were promptly considered, the wishes were accepted and fulfilled. The staff is polite, courteous, and friendly. The problem of parking on working days!
See original
1
6
February 8, 2023
Electronic queue. The service is high-quality and fast. It pleases me. I wish there were more prices..
See original · Русский
2
2