Beltelecom

Rating 4.1
733 ratings
Rate this place

238 reviews

Р
Level 5 Local Expert
February 1
I have been to this service point a couple of times. Positive: Minimum queues High level of service quality High service speed Minuses: No Special thanks to Natalia Alexandrovna Ogorodnik for extremely fast and high-quality service and full information on the subject of the services provided.
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Level 3 Local Expert
November 11, 2024
Two years ago I signed a contract for a package of services, there were a lot of people. There were no questions about the work of the staff. Today I came to close the contract, there was no queue. The employee Julia helped me, a friendly girl, no obsession. Both then and now the impressions are positive.
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2
Н
Level 3 Local Expert
August 27, 2024
Super! We closed the contract today, spent 10 minutes in the department! 10 minutes guys is from the entrance to the exit! The staff is super! I don't know how it was before, but that's how it is today, Tuesday 10 a.m. By the way, there are also a lot of interesting equipment for sale: vacuum cleaners, steam irons, etc.
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2
Level 18 Local Expert
October 27, 2024
The service level of this center is at the proper level. The employees are polite and do not refuse to help. Of the incidents, there is a queue of such a level that you wait an hour +. Well, in principle, in Minsk, the quality of equipment at beltelecom has improved over the past year and a half
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Level 11 Local Expert
October 23, 2024
Apart from the cramped waiting area, the service center left only the best impressions. The staff works quickly and professionally enough.
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Level 5 Local Expert
June 21, 2024
I got there on Thursday at 18.05 there was no queue, I was pleasantly surprised.They served quickly, clearly, and I was satisfied
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2
Т
Level 3 Local Expert
January 31
At the end of the day, an hour before closing time: fast, professional, polite.
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А
Level 5 Local Expert
September 20, 2024
The Internet speed leaves much to be desired. If you connect, it's still an adventure to terminate the contract. They require equipment that was not initially issued, they pay extra for everything separately, you can't just turn it off, only for a month for free, then they will withdraw money again, even if you don't use it. It is better to choose another provider right away
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2
1
Level 2 Local Expert
March 22, 2024
A good provider with disgusting modems. Today is 2024, and I have a 2005-level modem at home, whose wi-fi is barely moving. I give one star to whoever is responsible for this issue in the company.
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4
1
Level 8 Local Expert
February 21, 2024
Come. Calmly took the ticket. I sat and waited in line. I gave away my old modem, then filled out a couple of papers and was given a brand-new modern modem running at 2.4 and 5 Hertz frequency. The staff is polite and calm. Everything is great
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3
1
Level 9 Local Expert
September 3, 2023
I have been using the services for 4 years now, I have been to the center several times, thank you very much to the specialists for completing the Internet documents and that they advise what is more beneficial for us.
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2
К
Level 4 Local Expert
October 5, 2023
The speed of the Internet is just terrible , I understand that the state enterprise , but you need to monitor the services provided at least a little, the price does not match the quality, horror, it's a pity you can't slap zero, I refuse this brown Internet and go to another provider.
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4
А
Level 10 Local Expert
February 28, 2024
We have the best and fastest Internet, and I personally have it! Thank you for the quality and price! (I have a clear idea) 🙂
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Level 9 Local Expert
July 12, 2023
Everything is very fast, the service is super, queues at the weekend are 1-2 people, I really liked it, there is Parking in front of the building and to the road
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1
Level 15 Local Expert
July 5, 2023
Responsive staff, answers to all questions and services of interest were received promptly. We have figured out how to set up and connect the Internet on our own. Thank you.
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Level 10 Local Expert
May 1, 2024
Kind staff , they helped quickly and clearly. The surrender is being reconstructed
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2
Level 17 Local Expert
December 8, 2024
Good service. Good staff.
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Level 10 Local Expert
October 8, 2023
A great point. There is practically no one if you come on a weekday at 8 am. So if someone is scared of queues, then you need to be early. Great staff, they work very quickly, they are ready to help.
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Level 10 Local Expert
August 14, 2023
We discussed everything over the phone and ordered an Internet connection. They told me what time to come up. He came, signed, took the documents and went home. And yes, they also gave the TV set-top box a load. It took about 5 minutes. Thank you all, everyone is happy)))
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1
Level 12 Local Expert
May 25, 2023
Electronic queue. There are enough employees (although there were only two visitors in the morning). No delays, everything was processed quickly. Where to park can be found .
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1
Level 21 Local Expert
March 4, 2023
They provide high-quality services, there are no questions. Unfortunately, the Internet speed did not match the stated parameters. Anyway, thanks for your service, smile and attitude.
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Level 6 Local Expert
July 24, 2023
The staff works very slowly, with 5 windows open, only three people have passed in an hour. Reading the reviews, it seems that half of the reviews are screwed up
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Level 8 Local Expert
October 1, 2024
Long queues, slow customer service, and about half of the operators are working at the same time.
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1
В
Level 5 Local Expert
October 22, 2022
Everything is very clear and prompt. The electronic queue, a sufficient number of operators, solved the issue in 5 minutes, and even allowed to pay not immediately, but within an hour (payment only via ERIP), I had to top up the card.
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3
Ж
Level 3 Local Expert
March 25, 2024
Everything is done quickly and clearly without any questions.
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1
1
Level 2 Local Expert
August 10, 2024
The best specialists and handicrafts
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2
P
Level 4 Local Expert
January 2, 2023
I had to pay for one wire that was not returned. Everything would be fine, but if they had said that they needed to return it, then there would be no complaints. And so I brought all the equipment, but one wire remained at home and went to the trash, and I had to pay for it.
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3
1
A
Level 4 Local Expert
November 22, 2023
Timely service.We have fully provided the necessary, requested information.
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1
1
М
Level 19 Local Expert
June 9, 2024
A well-functioning center
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Level 9 Local Expert
January 8, 2024
Helpful staff, helped in solving the issue.
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1
Level 4 Local Expert
May 14, 2022
One of the best Beltelecom service centers, they will help you with all questions here: they will conclude a contract for the provision of services, help you change the tariff plan, connect other types of services. They can also test (replace ) the equipment in case of its breakdown .
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2
Level 14 Local Expert
November 19, 2022
Fast, professional service. Pleasant, qualified specialists
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3
2
Н
Level 7 Local Expert
December 31, 2023
Fast service, small queues, everything was explained.
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1
Level 9 Local Expert
March 12, 2023
I am contacting you again, all issues are resolved quickly and on the spot. I am completely satisfied with the work of this institution by more than 100%.
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3
Level 6 Local Expert
November 8, 2023
The service is excellent, but there is no parking for customers.
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Level 22 Local Expert
June 12, 2022
In general, everything is fine. The electronic queue removes a lot of questions. ))) The specialists are competent, correct. In the evening, I didn't have to wait long and the issue was resolved within 5 minutes.
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1
Level 13 Local Expert
August 17, 2022
An electronic queue, a lot of operators, everything is operational and cultural.The only "waiting room" is a little cramped.
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Р
Level 10 Local Expert
April 9, 2024
Excellent female operators, good and fast service
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1
Level 13 Local Expert
May 1, 2022
I have already visited this branch three times to conclude and renegotiate the contract for the Yasna package. There are no queues, the staff is polite and friendly. When renegotiating the contract, I always received a pleasant discount ;)
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3
1
Level 11 Local Expert
May 26, 2022
Electronic queue. Experienced employees who do not just answer "No, you can't" But explain the reason and advise what to do. Which tariff plan to choose. Competent consultation. Quick paperwork and receipt of equipment
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Ю
Level 7 Local Expert
July 16, 2022
People, honestly, I try to write only good reviews to organizations, but this situation just knocked me out of my rut, this is the first time I've encountered such a nightmare! Everything is very, very disgusting! To terminate the services, I had to spend my personal time and run.... Before that, the "master" came, turned off the Internet, and did not take the equipment and did not inform the service. Accordingly, we were not given any documents on termination. I think it's straaaanno... Naturally, in full confidence that this was all and the Internet was turned off, we were already thinking about choosing another operator. As a result, as I understand it, we continued to count the fee for the Internet as for a worker(!) and began sending SMS and payment notifications... When they called to find out what was the matter, the operator said that it turned out that only a "request for disconnection" had been accepted... And it turned out that the connection was made by some left-handed person (I don't even know that) When asked who was connected, they gave a name... I don't even have a friend like that!!! There were a lot of legal issues..!!! First of all, why didn't this master, who came to the shutdown, inform the office! Secondly, the Internet was designed in some mysterious way-by a completely third party to a person who was not even present at the conclusion of the service agreement and found out about it only when SMS messages began to arrive ... HOW CAN THIS BE?????? Do you even look at your passports?! Do you check the information from the documents, WHO came to you and WHOSE data is provided? Who is the service issued to and by whom? What right do you have to accept someone else's passport data provided by an outsider? This is at least a scam. I will most likely go to court. The negligence is complete!!! I STRONGLY ADVISE EVERYONE TO BE CAREFUL! Look for another OPERATOR, fortunately there are enough of them, because in beltelecom the attitude to personal data and customer orientation = 0.
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3
1
Level 2 Local Expert
July 31, 2022
The queue is not moving... It's stuffy, people sit for hours! I sat for over an hour and left without solving my questions! During my waiting time (more than an hour), only two people passed, although several operators were working!
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3
U
Level 12 Local Expert
June 1, 2022
A terrible place where they were deceived out of the blue, an old ZTE modem of 2009 was estimated at 25p, i.e. for old money 250,000 rubles, what nonsense can this be???constant queues, they work slowly, they don't care how many hours people sit in line like sleepy flies. You better not go there!
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1
Л
Level 9 Local Expert
January 13, 2022
Excellent service, professionals work, everything was done very quickly. We changed the Internet tariff plan to the yasna-35 tariff plan (telephone, hall, phone calls in the Republic of Belarus)
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1
А
Level 4 Local Expert
December 29, 2023
The staff is very pleasant and polite
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3
1
Level 8 Local Expert
January 23, 2022
Electronic queue, it's better not to go in the evening. Once I came at 19.30 and took a ticket, the department is open until 20.00, at 20.00 the outgoing employee said that they would accept everyone who managed to take a number. And somewhere at 19.55, the electronic queue terminal turned off, as I understand it, so that people would not take coupons because they would not have time to serve them. However, at 20.20 they said that they would not accept anyone else, although there were only 3 of us left, and they referred to the fact that their program might not work (I wonder how it worked from 20.00 to 20.20) and they did not have an administrator, but he would have warned us that the queue was accumulating too large and that they won't have time to accept everyone. Why don't you have an administrator during business hours? Why don't you accept people even though they came during business hours and waited for almost an hour? The customer focus is off the scale.
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1
А
Level 5 Local Expert
January 13
Everything is super fast
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1
Level 13 Local Expert
May 11, 2023
Electronic queue. A professional approach. Client orientation
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А
Level 5 Local Expert
October 16, 2023
Finally, I completely refused the services of this institution. I don't advise anyone
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2
1
Н
Level 10 Local Expert
February 25, 2024
Excellent specialists are working.
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