Beltelecom
290 reviews
November 18
I didn't even know such nice people worked there. I opened the room quickly, dropped the data on TG, the girl helped (Daria, I don't know the last name), then she left the documents and equipment with the administrator..It's all super convenient! Only there is no parking at all, I put the car in the backyard of the Palace of the Republic, (paid) if someone needs it. There are never any places on the contrary (
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June 3
Pleasant staff, competently explain and, if necessary, help to sort out the problem or highlight the issues you are concerned about, and of course a convenient location
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November 25
The worst Internet provider!!!
We connected a simpler tariff, the speed is two times lower than the stated one, constant failures!
They called to reconnect, everything was done, the money was paid, the next day the situation did not change, to which the call center replied like this - but your old modem therefore does not work, although when making an application they said that everything meets the requirements of the tariff! Pay another 100 rubles and we will do everything - not exactly!
at this point in time, the speed has dropped even worse, in general, competence, honesty, organized service and high-quality Internet are not available in this organization - I highly recommend it!
In addition to the review, there will be a complaint and a claim for a refund!
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November 1
The waiting time in the queue for connection was 50 minutes. The numbering of coupons is out of order (there was a 536 coupon and 2xx were on the scoreboard. Then they called coupons 8xx (three digits) or P68 (letter and two digits)), as a result of which it is impossible to understand how many people are in front of you. The service itself took 18 minutes. When asked to orientate on Internet tariffs, they immediately and unconditionally offered a promotional one. Neither a booklet nor a description of other tariffs were offered for a better understanding of the product base and a comparative analysis of the profitability of the promotional offer.
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September 26
18.09 signed a contract for the provision of services (yasna 100 smart) in Beltelecom Minsk district (hereinafter -beltelecom).
On 20.09, Beltelecom called back and said that the equipment had been transferred to the site by the foreman. Wait for the call.
On 24.09 I called Beltelecom, they said that the equipment had been transferred to the site, wait, they also gave me the phone number of the site. After calling back to the station, they told me that no one had transferred the equipment.
Calling back to beltelecom, they told me to wait, to the question, How long to wait?, they told me two or three weeks, or maybe a month, although they talked for a couple of days when connecting.
You can't think of a worse organization!!!
Connect to a1 and other providers, but not to Beltelecom!!!
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October 14
I want to thank the 123 service for their help. When applying, I received competent advice. We promptly fixed the problem. Thank you so much for your work!
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July 27
Disgusting service. I applied for cable laying. For the first time, the master arrived with nothing but a cable. It was a shock to me. As a result, nothing could be laid due to the lack of the right tool. The next 3 Saturdays, I got a call in the morning to say that they couldn't come because of the workload. As a result, I have not been able to run a cable for a month. The quality of the service is obvious.
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May 21
Convenient location, courteous staff who can tell you in detail and offer favorable rates. At the end of the day, there was a small number of employees, which made it necessary to wait a little. Overall, there were positive impressions.
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September 29
There are always a lot of people, but they try to work quickly. We never waited more than 20 minutes. In order not to stand in line, you can contact the administrator at the counter on the left - they have never refused.
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October 28
Engels 6. At the moment it is 15:00. Only two windows are working, at least 13 windows. The service is slow. One customer is served for 30 minutes. If the salary consisted of the number of people served, then employees would work faster.
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July 22
Eternal queues. There are not many people, but they are often driven in a circle, through different windows. The work has not been optimized for many years. The numbering is absolutely not transparent, and it is unclear how many hours you still have to sit. The staff is pleasant and explains everything in an accessible way
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September 27
Terrible service, they hang up, ignore user problems as much as possible, called in the interval from 20:56-21:06 ... The first ignored the request and hung up, only the second operator helped, to whom we are very grateful.
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November 27
Since 27/11, some kind of game is being created again... It's impossible to watch movies in the evenings until you turn up OpenVPN... they themselves deny the problem, saying that everything is fine according to the traces, etc. and so on... The tariff is 200mbit, but it works as 128kbit... I will switch off
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October 24
I would like to note the work of S. Dmitry Anatolyevich's employee
I reacted quickly to the problem and helped
Thanks to him
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December 15, 2022
Помещение замечательное, персонал отзывчивый.
Обращаю внимание, центр города, есть сложности с парковкой.
Очень большой наплыв посетителей был после обеда, заехали утром и быстро решили вопрос.
Пришлось познакомится с руководителем центра (было примерно год два назад), замечательная девушка, умеющая вникнуть в проблему и решить её.
Рекомендую к посещению.
П.С. при сдаче оборудования, помните про шнуры!
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April 19
There were practically no queues during my visit. Fast connection of services. Polite staff. The consultation is quick and to the point. It doesn't take much time.
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August 22
Probably the head office, where visitors are served in an electronic queue in a round hall.It is not always fast, as there are always people in line here, while several jobs and functions are distributed. Products for sale in installments are on display. However, it is worth coming here or to any other Beltelecom office PERSONALLY because of the discounts.
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August 5, 2023
Ужасно. Огромное количество людей в ожидании своей очереди. Работают от силы 2 оператора, и это ещё хорошо. Потом одна ушла, остался один оператор. А людей всё больше. Но никого это не волнует. Разговоры оператора на личные темы прямо перед клиентами минут по 15. Это нормально . Это отделение на Энгельса, 6 , наверное, единственное, до которого более менее удобно добираться. Я живу в Зелёном луге. Почему не открыть в каждом районе отделение Белтелекома. У меня сестра инвалид, не представляю как она сюда будет добираться. От метро и остановки очень далеко идти. Ах да, оператор мне предложила обратиться в отделение на Харьковской. Из Зелёного луга. Нормально так. Надо опять обращаться туда, никакого желания.
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September 18
Excellent service, very qualified specialists!!!
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February 26
There are very long queues on any day and time. The specialists are working well, but only half of all the windows are working at the same time. Many people can't stand the wait and leave.
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November 16, 2023
The service is at the proper level, they find their own approach to each client, listen carefully and try to help from the bottom of their hearts. The only disadvantage, given that they treat visitors without formalism, is the waiting time. You need to wait until the turn comes to you. Not critical, but...
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April 9
For maintenance directly at the workplace of an employee of the center, everything is fine.Except for the unpleasant employee at the reception on the left at the entrance to the service hall.For this is the face of the company. They meet you by your clothes. Neither hello, nor "how can I help you", nor goodbye.
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December 15, 2022
Очень крутая компания! Весь спектр услуг связи в одном месте! Качественно, дешево, профессионально! Удобное расположение в центре города! Быстрое и качественное обслуживание, электронная очередь.
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December 28, 2023
We have been using this provider for several years. Our connected package includes: TV, home phone, smart home, Internet at an adequate cost. We are very happy with everything. We recommend it. Tariff plans can be selected for every taste
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May 2, 2023
Быстрое обслуживание. Чисто и уютно. Приветливый персонал. Всё подробно расскажут и помогут. Предложат самое выгодное и подходящее для вас.
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December 1, 2023
It's just a terrible place. 01.12 visited him in the evening. There are adults in the queue, a young manager passes in front of him and answers his colleague loudly with obscenities. Horror. It was my turn - a young blonde girl (I don't know her name, because the badge blocked the table) began to communicate absolutely rudely. In general, as a result, I will connect to this provider if the situation is hopeless. In any other case, I will never come back here, as I will advise my friends
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January 24
Close to the metro, a large hall, lots of places, fresh renovation, a consultant at the entrance, will tell you everything and show you
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December 18, 2023
Quickly, clearly, politely, without queues at the end of the working day on Saturday. I handed over the router without any problems, the TC was issued for use during my stay in Minsk. I arrived 20 minutes before the end of the working day - everything was done without problems in 10 minutes.
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September 16
A clean room. Polite and attentive staff.
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November 3, 2022
Довольна работой компании Белтелекома( Минск) Особо хочу отметить сотрудника Овсянникова Артема. Работу по подключению интернета и телевидения в квартире выполнена оперативно, добросовестно, качественно.
В общении доброжелателен , позитивен. Спасибо!!!
3
October 15, 2023
A good service center. There is no queue. Friendly and pleasant staff. A large selection of goods in installments.
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2
August 3, 2023
И услуги у них медленные и некачественные, так и обслуживание в офисе ниже некуда! Приехала около 16ч дня. Работало много окон, а потом все собрались и по одному тихонько куда-то ушуршали. Остался на весь зал только один работник! Только после вопроса к девушке на инфоцентре вернули ещё одного работника! Вам что, нравится собирать очереди? Что за массовые уходы?
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January 9
At least 5 windows, judging by the numbers on the scoreboard, served customers 100 people ago. Only 3 windows are working. Well, figs with them with clients, but their colleagues, those who work in these three windows while the rest are drinking tea, could be sorry. Sarcasm, if anything.
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October 5, 2023
Good service, fast and to the point. Only the wrong cable was put in the hall kit instead of the usual hdmi, some kind of hdmi B((((. In general, it didn't upset me much. There's no time to stop by.
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January 4
I really liked the service center for its work, and fast quality service
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November 5, 2023
Terrible organization of staff work. The minimum waiting time is 1-1.5. At the same time on Kharkiv, 1 (I understand there are not all services), but accepts the same three specialists and not a single client!
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January 18
Despite the large number of visitors, the service is very fast and of high quality.
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September 6, 2022
Был приятно удивлён сервисом. На дворе 21 век и белтелеком идёт в ногу со временем. Не читайте отзвюывы по 2-3 часа ожидания для заключения договора. Все делается просто и быстро через интернет заявку, а потом приходишь к администратору, подписываешь договор и получаешь все необходимое оборудование ( дел на 10-15 минут). Так же нет очереди при обращении в колл центр! 5 минут и помогли настроить приставку зала. И сейчас отличная акция на подключение новых договоров. С интернетом проблем нет, нет прогрызла, затупов и и.д. А1 проигрывает во всех направлениях и дерут деньги за воздух! Очень сильно удивлён как изменился сервис. До этого 15 лет на а1.
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September 24, 2023
Всё быстро прошло, за 10 мин решил все необходимые вопросы, вежливый персонал, единственный минус негде припарковаться.
September 3
The best Internet you could think of. Permanent departures
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September 25, 2023
I received professional advice and equipment, but there is always a minus, well, or almost always queues ..., this is the center of Minsk, what can I do.
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November 9, 2023
People, if there is an opportunity not when in life do not connect Beltelecom this *****, it's easier to use mobile at 20 o'clock, connect A1 to the top Internet at the moment
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November 27, 2023
A good office, services, goods, etc. Minus, this is parking, you can cut three circles to park. It's better to go there by metro.
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July 8
Everything is fast and professional.
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April 11
I was lucky. I was served by a girl who helped me a lot with choosing a tariff and connecting.
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September 24
Fast enough. I came, saw, connected
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November 29, 2023
Terrible!
2 managers are working.
5 sitting.
10 people in line!!!
To my request to invite more specialists, I only heard in response: "Sorry, this is impossible"
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September 4, 2022
Государственная мультибрендовая организация монополист, отличный уровень высокотехнологического оснащения с постоянным развитием технологий. Совершенствуются и не строят на месте! Будущее в оказании услуг высоких технологий.
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June 26, 2023
Очень медленное обслуживание. Информация полученная по номеру 123 очень отличается от информации дающейся на офисе.
Закрывала договор. На счету оставалось 4р, перевела их на другой номер договора, а никаких денег не поступило...
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November 9, 2022
09.11.2022 Ул. Энгельса, 6 приобрёл тв в рассрочку. Очень приятно было общаться с консультантом окошко 3, и тех консультантом Ольгой. Решили вопрос и при этом задержались на рабочем месте . Качество обслуживания понравилось -вежливо и доступно. Спасибо за понимание.
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