Beltelecom, service point of the Minsk region
168 reviews
February 26
A wonderful office from Beltelecom. Very professional staff. They reconnected, explained everything, showed me, and told me. The atmosphere is inviting, if there is a queue, it's nice to sit and wait.
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January 14
The quality of services is satisfactory, but the quality of service is terrible.
There's always a queue, always slow, always crowded. There is an empty cabinet for the interior in the lobby, and people are standing tightly like on a bus. I forgot the password to my personal account - you can only get a new one in person upon presentation of your passport! To hand over the modem - only in person upon presentation of the passport! Are you serious? In 2025, such a service?! Since I arrived, I decided to change the modem to an updated model. After 2.5 hours in the queue, I find out that the modems are out. Couldn't you have warned me earlier? There were different people waiting, some retired, and some with children, and they sent everyone home.
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September 28, 2024
The top place, everything is high-quality and efficient, I coped with all the issues of renegotiation of the contract in 20 minutes. I was pleasantly surprised!!!
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1
December 15, 2024
I arrived, took the ticket, waited a little, the specialist called, I told her everything that I wanted to change the tariff. She offered what they had, picked up, signed a new contract, installed the app on my smartphone and that's it. It didn't take long, everything was clear, well done. I was there in the morning, almost after the opening, 1-2 people
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2
December 29, 2024
Connection and maintenance of Beltelecom facilities in the Minsk region. I was surprised by the attentiveness and courtesy of the operators. It is advisable to arrive before 18:00, after that you may encounter queues. The room is compact :-)
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1
October 11, 2024
October 11, 2024I handed over a used modem to the administrator.She behaved very outrageously.She answered every question I asked rudely, and asked questions not related to her work.(Why, and why I'm handing over the equipment.)
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December 28, 2024
It's just bad. It employs 2 people. The office is beautiful and technologically advanced, but the service is zero. There is no screen showing the next person with the ticket.
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1
September 23, 2024
We did not receive any information at all, the operator does not have information from the word: in general, we wanted to change the tariff plan.We spent more than 30 minutes in the queue, but did not solve the issue.
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1
April 23, 2024
A clean and pleasant place. I was on the Internet on weekdays. Electronic queue.
There are many tables with specialists.
I literally sat in line for 5-8 minutes.
The only problem is there is nowhere to put the car.I parked 500 meters from the Beltelecom office.
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1
September 16, 2024
I can't get through to the legal department for a week, no one called, no one picked up the phones, put a telephony for yourself, there is no common number for legal entities, I was very disappointed!
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1
November 13, 2024
I solved all the questions quickly, the operator is pleasant and polite. I was satisfied.
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February 18, 2024
Good staff, but very often the base does not work, then something else, but with regard to the staff, everyone is on top, friendly! Everything is clearly explained!
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January 13
Very cozy and friendly courteous staff
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March 17, 2024
A nice cozy office, an electronic queue, there is a toilet, the staff knows their business. You can always find a place to park.
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November 23, 2024
It totally sucks.And nothing changes.Write at least 1000 bad reviews.As it was a year ago.So it is now.Who are we writing to?.
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1
1
November 22, 2024
Everything is fine, good friendly staff
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March 3, 2024
Modern office, fast service. I contacted a private house about the Internet, they accepted the application, we are waiting for a specialist. The result of the visit surpasses my expectations. Beltelecom is our future operator of communications, Internet, TV. The quality of the Internet is super!
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January 2, 2024
On December 27th, I connected (as I thought) The package is clear 100. I was told by specialists that the connection takes five minutes, for this I need to contact the service specialists and they will connect within five minutes. In fact , everything turned out wrong . The first time I called, they said there was no application, the next day they did not find it again and said they would contact me when there was an application. Today 02.01.2024 no one called . So this is just an application, it's scary to think how much they will connect. The new year in the new house was without Internet.
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July 31, 2024
They serviced it quickly, replaced the fiber modem with a serviceable one. It's a pity that these modems haven't been upgraded in 10 years - you still need to buy an amplifier for wi-fi
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January 18
After the renovation and the introduction of the electronic queue, it has become much more convenient
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August 15, 2023
I had to face the broadcast television hall ((for the cottage (Minsk district) After two months of using the equipment, the console stopped working, but that's okay- technology is technology. But the beltelecom service of the Minsk region is a secret department service!!? It is impossible to get through! We couldn't help with the 123 number, although there seems to be one structure.The 123 service gives a single phone number 5177130 where at any time of the working day, from 8 to 16 o'clock, they answer that after 16 they cannot answer my question (called from 10 a.m. to one o'clock!) Let's eat at random(!) to change the equipment. Although the 123 service told me to call Beltelecom beforehand to clarify whether there is a room prefix available for replacements.
That's how it is!!(((
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March 22, 2024
The work of the staff is like in slow motion.
There is no hurry, everything is sluggish, a lot of parallel cases and phone conversations. Not looking at the fact that customers are sitting and waiting.
That's why more and more people are abandoning landline phones and Beltelecom services.
In our time, it is very poor quality!
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4
1
November 27, 2023
By Fly definitely has a maintenance problem in the service centers of the population. Long queues, I think, could be removed by proper logistics for the provision of this service. A lot of things can be pre-arranged and when meeting, just follow the formalities.
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October 25, 2024
Long waiting time and maintenance.
It is necessary to reserve time for more than an hour.
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1
October 31, 2024
We have not received any normal consultation, the administrator cannot decide anything.
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1
May 22, 2024
Constant queues.
The consultant said that in 2 weeks they would bring both the modem and the line and there would be Internet.
As a result, they dragged me around the offices, the Internet did not cut down.
I use the Internet
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December 26, 2023
The work of the employees is good, but replace the equipment that has fallen into disrepair on time. Due to the computer mouse not working properly, what should have taken 20-30 minutes took an hour and a half. This is disrespect and mockery of both employees and customers
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February 16
Polite specialists, everything is great
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October 5, 2024
Excellent fast service
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March 16, 2024
The staff is attentive, professionally perform their work, competently answer questions of interest.
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August 13, 2023
Electronic queue, parking problems, only 2 specialists served, waited in line for about half an hour, there is a toilet. We replaced the equipment and received a full consultation, very polite and attentive
Thanks)
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3
November 18, 2023
I was very impressed by the renovation. There have been drastic changes since my last visit in 2011. Instead of one young lady, there are four and an administrator. Stylish and modern.
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August 24, 2024
The girl takes the equipment for repair and in addition to her 2 jobs, as a result, 7 people wait for almost 3 hours .
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March 7, 2024
Wonderful! Thanks to the administrator for the full consultation. Specialists who know their business are working!
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January 29
I sat in line for an hour and a half, solved the problem in 15 minutes
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October 26, 2024
Finally, a normal staff has been formed, issues are being resolved
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May 3, 2024
Everything is high-quality and clear. Pleasant service. Thank you.
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April 1, 2024
They work quickly and efficiently. They will advise and prompt you.
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March 26, 2023
I left a request on the website, no one called, I came personally to sign a contract, they say that they were about to call. I signed a contract, they said they would call to agree on the connection date, I waited 3 days for the call. It is not possible to call and ask the reason for the connection delay due to the answering machine, which can only provide information on my tariff. And there is also equipment only for the expensive Yasna tariffs, which include a telephone and television, which I do not need. Thus forcing me to pay more for services that I will not use. The router that was eventually provided cannot provide the stated speed, which remains available (intermittently) only over a cable connection.
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1
July 8, 2024
There are 2 people in the queue, I am the third, the result is 40 minutes of waiting, I have not seen such a fuss with each visitor anywhere..
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September 16, 2023
I reissued the contract, it was concluded quickly. The staff are polite and patient))) It is better to arrive in the morning, although here, as luck would have it, I was lucky and there was no queue at all)
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3
January 18, 2024
There are few people for maintenance, but the service time is very long. The atmosphere is cozy
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1
April 26, 2024
There were questions about the cost of services. All issues were quickly resolved and helped to optimize costs
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August 14, 2024
The service speed is terrible, two specialists served five people for 1 hour:20 minutes.
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1
May 2, 2023
The staff is friendly, knowledgeable about their business and work. They will tell you everything, explain it. But, they took a girl without a ticket. When I started saying that there was a queue for coupons, the customers were told to take it, comparing me to a grandmother in the hospital - I would strangle
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2
1
September 12, 2023
Poor service. The services provided are of average quality. It is not realistic to get help from specialists by phone, as well as it is impossible to get through to the service center. They called for 4 days - the effect is zero.
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March 9, 2024
Polite staff. Office washing decoration. Convenient operation mode.
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October 27, 2024
Quickly and efficiently
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December 28, 2024
Disgusting slow service
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1
August 16, 2024
The employees are professionals. Everything was clearly explained, not forced to do too much
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