The quality of services is satisfactory, but the quality of service is terrible.
There's always a queue, always slow, always crowded. There is an empty cabinet for the interior in the lobby, and people are standing tightly like on a bus. I forgot the password to my personal account - you can only get a new one in person upon presentation of your passport! To hand over the modem - only in person upon presentation of the passport! Are you serious? In 2025, such a service?! Since I arrived, I decided to change the modem to an updated model. After 2.5 hours in the queue, I find out that the modems are out. Couldn't you have warned me earlier? There were different people waiting, some retired, and some with children, and they sent everyone home.
The top place, everything is high-quality and efficient, I coped with all the issues of renegotiation of the contract in 20 minutes. I was pleasantly surprised!!!
I arrived, took the ticket, waited a little, the specialist called, I told her everything that I wanted to change the tariff. She offered what they had, picked up, signed a new contract, installed the app on my smartphone and that's it. It didn't take long, everything was clear, well done. I was there in the morning, almost after the opening, 1-2 people