A disaster, not customs. They don't want to work, from the word at all, there was no such thing at other customs. There is an electronic queue, but it is useless. In an hour, the queue has not moved a single person, the windows are closed, the only open one answers the question "Why is the queue not moving?": "All specialists are busy, as soon as someone is free, they will be called."
The question creeps in, what are the specialists doing if the queue is absolutely not moving. As a result, the person who arrived at 10 a.m. had the paperwork accepted after lunch. The number was the 25th. The queue didn't move at all until lunch. In total, at 17:00, the person is still at customs and, according to forecasts, he will still be sitting for several hours.
In general, I do not advise you to come to this customs, you will only waste your nerves and time.
I cleared the passenger car as an individual (in three hours). Everything turned out quickly. The declarant girl from window number 10 and the big man from the checkpoint are the coolest and coolest!! Special thanks to them!!
1 star only because you can't put 0 stars. Write out a notification - you need to check out for half a day. Checking out is the same thing. The perishables go out of turn, coupons are collected, and 1 coupon is pressed in the windows, no one came, and the next coupon is not called, they are doing it is unclear what. As a result, a live queue of 10 people stretches for hours, and then you don't have time to get to the unloading, loading, people are waiting for you there and don't understand why you unloaded customs clearance and haven't left for 2 hours yet.
The design is like everywhere else. The dining room is super! Even alcohol can be consumed.(they also sell there) . Clean toilets. There is a good shower room. The prices are 100% adequate!
A large complex, unfortunately it is difficult to figure out where everyone is, but the friendly and friendly staff compensates for this. Helps and even accompanies.)))
There is always a queue to stop by ...
I stopped by at 19-17, almost 2 hours before the end of work, I did not have time to write out a notification, I had to queue again on the territory at 22-00 to write out in the right box where an unfriendly pensioner guard sits, who reluctantly wrote out a notification with one finger.
First of all, they give ready-made documents to car transporters, and then to private individuals. As a result, instead of the prescribed time frame from 1 to 5 hours, the documents were issued after 8 hours, and this is provided that the declarant was hurried several times. It is also not always possible to insure a car.
Everything is fine. For the driver ( there is everything ) shower - toilet - cafe . This is not a little important - for the driver!. Everything is nearby . Cargo clearance is not long . After registration , you expect a call . The staff is very pleasant - and the atmosphere.
The workers do not want to work at all, the working hours are until 21 00, arrived at 19.30, took a ticket for registration of the EPTS, the queue did not move at all. Niko was not in the window for an hour. At 20.45 an employee came, took 3 people and said that the working day was over
There is no "one window".
There is a queue for each procedure.
Everything is as confusing as possible.
It's a place you don't want to go again...
but the staff are polite.
Not bad customs, everything is refined, the biggest disadvantage is there is little space to wait for arrival, there is no parking at customs, which is why there is a constant collapse at the check-in.
I did the EPTS, went there after 15.00, there are not many people in the queue, I gave the documents within an hour, the EPTS was sent in less than a day, thank you for your promptness!
There are no questions for employees, but there are a lot of questions for the organization. Why do two out of seven windows for receiving documents work? five people have passed in two and a half hours, banks close early and do not work on weekends and holidays, because customs is working, a lot of unnecessary signatures need to be collected from customs, as in the Soviet union
11.04.23 the car was cleared for a customer from Moscow. We arrived at 15.00, and left by car at 20.00, problems with e-passports, long queues, we managed everything. car-sale.by (America,Europe, China selection, delivery and customs clearance of cars).
There are no walls in the toilet outside the territory in the parking lot for drivers, but everything is fine in general, everything is clean, both on the lawn and on the asphalt are cleaned, everything is very good
The employees of Beltamozhservice are just great. Everything is fast and clear. The cafe- dining room was also pleased. 2.02.24. arrived at 9.00. At 13.40 drove the car from the warehouse. Maybe I was so lucky that there weren't many people?! I liked everything.
The service is just terrible, they take one person for 20 minutes, and then they sit for 20-30 minutes without calling anyone.. Very slowly, the specialists are not in a hurry.. And people who have passed, come back, get stuck out of line, although there should be an information window for this..
So get ready to spend the whole day
Out of 11 windows, only one window works, 19 people are accepted for half a day, workers leave their places and all the windows are empty for more than an hour, people come to the opening 350 km away and do not have time to pick up the car. For the money that people leave here, you can hire more workers and accept them faster.
During the day, we solved the issue of registration and gave out a car, we can say separately about the cafe-buffet, a very polite seller, delicious cuisine, clean tables!!!
They don't seem to work badly, but there are some workers who don't want to work at all. They are even too lazy to take the documents themselves to each other - they send a driver, but they don't walk very close..
Живу в километре от ПТО,регулярно заезжаю.Отличный выбор качественных спиртных напитков.По средам скидка 10% на коньяк(огромный выбор,на любой вкус),вежливый персонал,нормальная кулинария,сок в стеклянных бутылках.Затариваюсь только там.,все фирменное,качественное,рекомендую.
В субботу прием заявок длиться по следующей схеме (2 деклоранта)- в 9.40 взял талончик к 15.00 к тебе дошла очередь. При условии, что передо мной было 9 человек. Если в субботу приехали за автомобилем, то не раньше чем к обеду следующего дня можно будет ее забрать.
Быстрее процедуры оформления машины ещё в жизни не встречала. Только вопрос к тому, как забирать машину со стоянки - я с малышом приехала за своим авто, но на стоянку с детьми нельзя. Суть запрета понятна, но как оставить двухлетку с чужим дядей для меня осталось загадкой. Приехали в другой день уже.
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Show business's response
Александр Минск
Level 10 Local Expert
September 7, 2023
Отличная современная компания подстроенная под современные рынки, большой комплекс услуг от таможенного оформления до отправки железнодорожного состава в Китай!! Большие складские площади , укомплектованные современным складским оборудованием и грамотным персоналом .
Слишком много беготни, декларации оформляют на уровне начало 2000, заплатить за стоянку надо бегать туда сюда, очень неудобно, особенно если первый раз. Нет представителей страховых компаний. Но при всем негативе есть люди которые находятся на своем месте и благодаря самоотверженной работе этих людей, большая часть негатива сглаживается
They don't even deserve 1 star. They work sooo slowly, as soon as you don't come to them, they will throw out at least a day. Service 1-2 villages per hour
Никогда бы не подумал гос.организации 5-ку поставить: НО- сотрудники все обьясняют, не отнекиваются,корректные, подсказывали- если с первого раза не догонял. Потерял удостоверение ( выпало на улице из сумки), так меня нашли ,позвонили -я приехал и забрал.
As in the DEM, I see that 17 km already takes jitters, once 1h40min I took the docks.because there are a lot of thieves and they go on the call without a queue