They answer the phone as a favor. Without listening to the end, they just hang up the phone. Set up a conversation recording so that employees at least think a little that they are fulfilling their work duties, and do not pick up the phone after ten rings to drop it after the first phrase.
There is only one cash register. There are twenty people in the queue. On the second ticket office there is a sign "Chasova's box office is not a pratsuye" break from 17.10 to 17.30 h. It's already 17.50.....