The service is disgusting. This applies to all branches of Belpost. They made a bank or Savings Bank out of the mail. Of the 5 windows, one window does not work, 3 windows accept payments, and one window accepts and issues correspondence. I came to pick up the notification letter and waited in line for 50 minutes. Nonsense. I still can't figure out if I came to the bank or to the post office?!
I use the services regularly (parcels, transfers, etc.). I also used the services of business mail. Everything is fine, there have never been any problems.
I will speak terribly about this institution. I often go there, but lately I've noticed a disgusting trend. The machines or staff skip the numbers. I took the purchase of envelopes in the "queue". There were 10 people in front of me. All the windows were working... I was waiting... and then there were 29 rooms after me... but my "number" was not called to the cashier.. I took the ticket two more times.. with the same operation.. and again... omissions.. in general, 3 hours of my waiting time gave their result: the operator said that I was inattentively sitting in line and listened to the call of my number.... Well, you understand everything…
It is impossible to get through. I can only leave the house late at night. And how to go grocery shopping for a bedridden patient? How to solve the pension issue
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3
Евгений Журавский
Level 14 Local Expert
March 8
They recruit children after college who also don't consider themselves guilty. I took the ticket, I'm sitting waiting. 10 minutes, half an hour, an hour. I had the number 312, I'm looking - 309, 310, 311, 315..316,317..
I can't stand it, I go to the window, and there's some guy sitting in glasses with tattoos and to me: so you just stuck on the phone and didn't hear.
Excellent employee response to the client!! I'm sitting and looking at the scoreboard while waiting for my turn, the program has failed, and I'm "stuck" on the phone…
Now under repair, but there is an entrance from the courtyard and it is no less better than it was! There is an electronic queue! Infokiosk! Still the same! Thank you, everything is perfectly done!
The good old post office) is being improved and changed, but still remains the mail from childhood, with stamps, postcards and the Gazpadynya magazine).
There are a lot of employees during rush hours and they work fast. They don't react to scandalous grandmothers. Good health to the employees and all the best.
It suits me completely. There is something to compare it with. I have seen many branches in Minsk, this one leaves very good impressions. The staff is pleasant, they work very smartly, the work schedule is excellent, I received parcels several times on Sunday.
The comfortable interior, cleanliness and electronic queue reduce the stress of waiting. The courteous staff works promptly. In summer, the air conditioner works in the heat.. The parcels arrive in one piece.
Telecom operators work clearly and quickly. If there are queues, it is at the time of payment for communal services, and then if the people themselves do not slow down.
Parcels, parcels or information about them are never delivered on time, or are lost
At the moment, my parcel has been stuck in your branch since July 29, 2022 and until August 4.Until I dropped the parcel track from Japan with the track and so on.
Good department, courteous staff. I had to use it while the offices on Partizansky Prospekt were closed, the only minus is that it's a bit far. And so the norms
Our branch was closed for repairs and parcels are now coming to this branch. There is an electronic queue on both the first and second floors, there are many windows, the queue moves quickly, the girls are very polite. Thank you.
I went to pay, there is no item in the electronic queue as "payments", it is not clear how they are called. There are a lot of operating windows, but half of them are working. The queue waiting time is about 10-15 minutes.
A good post office. There are always a lot of people, but thanks to the electronic queue and the distribution of operations between windows, you do not have to wait long. The operators are polite.
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3
Мария
Level 16 Local Expert
September 5, 2022
The mail helps a lot to replenish the card with cash or another card. The specialists work great, I rarely come when there are queues.
The department as a whole is working very slowly, there are constant, endless queues, problems on the technical side. If you are going to visit this institution, count on at least an hour
Native mail! Once it was made of wood, but now it is a modern multidisciplinary complex, pleasing to the eye and the possibilities of citizens from young to old))
Surprisingly, I am writing a review by mail x)))
But as a person who rented accommodation in different districts of Minsk, I can say that this post office is the fastest of those where I was able to serve. The queues are moving fast enough, the female operators are working hard. Sometimes you can see that they are very tired, but they do not break down on customers, even when they ask a lot of stupid questions x)))