The service is fast enough, the girls work quite quickly. The main thing is not to get into huge queues after hours (they often stretch to the street). The rest of the time, it is quite possible to quickly pick up the parcels.
The people working here are good. But, apparently, there are very few of these people, and there are constant queues from morning to 22.00. Or their work is not automated properly. Once one of the clients starts sending all sorts of oriflames to different addresses, one of the windows is blocked from half an hour to an hour. I witnessed when 2 windows out of 3 working ones were blocked in this way for a long time. Or you need to open more dispatch and pick-up points. Is this really how all European post offices work in 2019? When you take a ticket, there are from 30 to 40 people in front of you, half of whom are waiting on the street - there are not enough places for everyone.
The best post office in Minsk! They work late, there are almost never queues, and the employees are very polite. I have visited this department many times and it has always been a pleasant experience.