I ordered a seminar + a book. The book was NOT supposed to be delivered to the mailbox, I myself had to come with my passport and pick up the parcel. As a result, I found the book in a torn envelope with crumpled edges and crumpled corners. The head of this department assured that the postman definitely did not force the book into the box (although the book should not have been delivered to the box at all according to the rules of the mail itself.) we lifted the cameras in the entrance, it turned out that the postman was the same supervisor who talked to me. If I find a video (it was more than a year ago), I will add a review, although in general I sent this video in a written message through the Belpost website itself - there was no written response, although I indicated the address where to send a written response on the measures taken with a full description of the situation). So she forcefully shoved the envelope into the drawer, although even on the video it was obvious that the book did not climb from one edge and it was from this edge that the parcel was most damaged. The same girl refused to do an official autopsy of the parcel twice, both the first and the second time when I came, since in the case of such an autopsy, the post office would reimburse the damage.
There is an opinion that postmen enjoy topographical cretinism (and residents of Borovaya suffer), because I do not see any other reasons besides this, why letters that should reach Aviation 10-11 are constantly lying in the lobby of Heavenly 11. Or there is a letter in my mailbox that should be in the next house (the apartment numbers and streets match, the houses are different). Moreover, letters are from the tax service, then from the traffic police, then from the FSZN. The only thing that pleases is the girls at the checkout in the post office itself, they are always friendly, they will tell you everything and help. But I try not to use the mail services, because the reliability is the same as if the letters were just passed by passers-by among themselves.
Good location of the post office, electronic queue, in the evening, however, there are long queues (rush hour), the staff is friendly. I would like to thank your employee Valentina, who got into my situation and helped me a lot to solve the issue of delivering goods to my house by courier service, suggested the necessary contacts.
A cozy Belpost office. There is (and is) an electronic queue. Friendly staff. A convenient deposit. There is a waiting area. There is a public transport stop nearby, parking.
Terrible operator service in the evening. A full squad of people was assembled. I served 10 clients in an hour. One operator was working. The second was absent from the workplace. Only a negative attitude towards the work of the post office, unfortunately
I took the ticket at 9:35, and was accepted at the window only at 10:34. I stood for an hour with the operation, which is performed in 2 minutes (pick up the mail). Only one of the 3 existing windows was working. There are no complaints about the employee in the third window, rather a question to the boss. Do you lack the competence or complaints to hire another employee and put him in the 2nd window? Because according to the employee's answer to my question "Do you have any more employees?", she replied "Yes, no." Then remove the device with coupons from the compartment, it makes no sense if all operations, whether they are for 40 minutes or 2 minutes, are processed in one queue.
One of the best branches! I really like being served here, a beautiful and cozy office, very friendly specialists! They serve you very quickly and efficiently!!
There are 14 people in the queue, 1.5 windows are open. How do you ask? This is when one window works fine, and the second one is literally 2 times slower. You will be able to switch on for an hour.
You rarely hear anything good about Belpost offices. And I myself was served in various branches of Minsk and not only. But the department is on Aviation, 19 in D.The best employees of the entire Belpost organization work here. Our girls are the most polite, the most tactful, the most attentive. Thank you very much!!!
A wonderful department!! It is very comfortable to be serviced, a beautiful office, very friendly specialists! Everything is very fast and high quality!!
They work fast, but it's better to come in the afternoon when there are fewer people. The order was lost once, but then it arrived after 5 days, without damage)