The location is very convenient logistically. I mainly used money transfer services and everything was fine in this direction, until I was faced with the need to send an expensive parcel. It was the first time I had done this in 15 years and I was faced with complete indifference. The staff did everything they could to absolve themselves of responsibility, but never once did they provide information to protect my interests and risks. Distracting us to other topics, she slipped us one thing or another to sign, and when we got the hang of it and realized our mistake, they said that everything was done, sent, and nothing could be fixed. Is it in a couple of minutes? Earlier, about 15 years ago, I sent a parcel from the central city branch, where they told me about the assessment and the packaging, and they accepted the parcel only when they thought it was well protected. I recommend the central department for its qualifications.
The department is good, the employees are responsible. The only disadvantage is that the room is small, and there are a lot of people and few working windows (often lengthy operations)
It's just awful! The work schedule has been changed, there is no information on the website! They don't turn on the air conditioner, apparently they save money))), they torment people with constant queues, etc. The years go by, but nothing changes in the 27th department! You come in once a year, you have to, and the disappointment remains...
There's not much room inside, it's always hot, and the queues are miles long. Search notifications are received. You pick up a registered letter, and the same letter receives a notification again a few days later. The operator says:What's it got to do with me? The money transfer arrived on 31.12.24. The notification reached only on 8.01.25. The mess, not the mail.
A very pleasant team in this department, I always send correspondence from here. The operators are attentive, they will always tell you which type of mail to choose and other issues. They work fast (well, except for temporary beginners). However, the queue is always long. But the reason is a shortage of employees and constant job cuts.
If it were possible to receive the parcel or send it elsewhere, I would do it with pleasure. There used to be a window for mail, now they have made an electronic queue, while paying for an apartment, replenishing the balance and buying newspapers are a priority, and I stand for an hour to receive a parcel. In addition, old people come up to the windows and climb with their questions, the employee immediately begins to answer their questions, and I have to wait again, for comments that it is not necessary to climb out of turn, the old people begin to shout that our youth is not cultured, and the postal workers support them, several times I asked for a book of complaints about on this occasion, they find various reasons not to give it.
Good white mail, I'm a frequent customer there, how many credits and fees I overpaid there, even I didn't believe the service itself, it was just great, I really liked it so I advise you to visit it
Huge queues are gathering. One of the employees in the issue window, instead of taking a huge queue, was doing routine work, scanning something. Grandmothers sat for a pension for 2 hours, and the queue, by the way, is electronic. Technology has reached, incompetence has remained. The employee joined the work only after the requirement to provide a complaint book.
The service is fine.
The staff is good.
The waiting time is no longer as there are many windows and everything is in electronic form.
I do not know how parcels are sent.
The location is convenient in a walk-through location.
A good post office. An electronic queue has been implemented. You can send and receive a parcel, money transfers. Payment of utilities and other payments. Therefore, there are a lot of people closer to the 25th of the month.
To be honest: sadness and sadness. What considerations should I have had to give a room of 25 m2 for the post office building. On the days of paying for utilities and issuing pensions, there is simply no way to get through. 2 banquettes for all present. One of the advantages is an electronic queue. That's where the pros ended. Alas...
The queue for coupons, as for me, the service has become longer.But all the same, the staff is good, everyone is kind and helpful, they will help you fill out if there are problems in filling out letters, cash on delivery and an advance book
The location of the post office itself is very convenient. But the further they go, the more staff are reduced, they have to stand in line for a long time, as in Soviet times, when people stood in queues at the post office for hours.
The girls are trying very hard, but even the electronic system does not help. I stood in line for the parcel for more than 30 minutes. Maybe it's time to expand the workroom?
Convenient location of the post office . The staff is very polite. The great thing is that you can send and receive parcels in a separate window, and you do not need to stand in a long, eternal queue of pensioners.
There's just nothing to write about.There are always a lot of pensioners.They must have a gathering place here.They are working on coupons now.There were fewer queues.
A small cozy place, good qualified staff, but what will happen here during the payment of utilities, the issuance of pensions and the sending of correspondence.... God only knows 😂
There was a moment when I came to pick up a few small packages (there was the number 25 somewhere). I asked the girl to look for it, she comes and says that there is nothing. I came in a week and a half later, I ask another employee for the same thing again. It turned out that my small packages arrived on the 16th and there were 6 pieces of them, but somehow they "could not be found". Most likely, they didn't even try to look for it.
The department works through the fifth point. If you want to pick up a large parcel, they don't even send a message, the parcel may be in the department for more than a week, and you won't even know.
There are always huge queues, slow waiting staff and a lot of grandmothers who love to chat. There is always a war for the queue at the checkout for the parcel, even though it is separate. Even the electronic queue has not changed the situation much
The problem, as with all departments, is equipment hangs when there is a large influx. There was an unpleasant situation when I was sent a parcel on demand (by cash on delivery), which was needed urgently, but the address was indicated. The parcel was sent for sorting, a day was lost. To track down which branch the parcel is in and arrive at the branch today there are no problems. Moreover, my department is under consideration for one stop, but it is impossible to pick it up from the sorting.
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Виктория Сахарова
Level 5 Local Expert
May 30, 2023
Good mail, polite and attentive staff, always prompt and advise!!!
Normal mail. There's always a queue. Queued mail is not mail. But the cashiers did well, they tried to work quickly and in an organized manner. Keep it up
Hello, I asked for the most ordinary small envelope, the cashier gives me a large one and says that there are only such, I just answer that I will not take it. To which the cashier begins to resent, they say, what's the difference! Identical envelopes, etc.
Disgusting mail, and yes, if you're reading this, you don't know how to work with people, work with garbage in a landfill 😉
The device with coupons does not work all the time. And the girls are great! They're trying to do everything they can
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Мяу
Level 7 Local Expert
August 4, 2021
I have not been able to pick up a parcel from Grodno for 2 weeks (I went 4 times)
Sometimes we have a technical break, then only one place is working, that the queue is already there, but there is a lot of grumbling on the street.
To the question "who is the last with the parcel?" I heard so much in my address, they say, get in one line, I was completely stunned, you see (both the grandmother and the staff are no better). Although it is written that the second window is for parcels and letters, but apparently no one cares ...
Now they have also added a lunch break for an hour, and I was lucky to get into the midst of lunch, when for the fourth time I decided to take a chance to pick up my parcel 😅
I supplement the review: well done! ❤️
To send a letter, you need to stand in a huge queue with pensioners. And just try to mention that you have a letter. Pensioners and arrogant operators themselves are cursed. This post office has long been transformed into a branch of Belarusbank. They hardly perform their immediate duties of sending correspondence. If it were possible to put a minus, I would not regret it to them. But it's unlikely that after that they will start working as they should. At least they would have selected one window that would deal ONLY with letters, parcels, etc.