There are a lot of people, the staff is slow, of course I'm sorry, but the operator who served me did not understand what I want. I needed to send a parcel to another city, she realized only after another operator approached her, she did not know what form I needed to fill out, horror.
Dear ones, explain to your employees what form you need to give to the client to fill out, so as not to rewrite it several times.
With the electronic queue, it seems that there are fewer people.
See original · Русский
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Ольга Владимировна
Level 11 Local Expert
June 22, 2020
Among the advantages are a spacious hall, an electronic queue and the efficiency of cashiers. Among the disadvantages - not a convenient location, crazy queues in the evening and not always all working windows, a systematically lousy terminal for payments.
The post office is very overloaded with people. Electronic queue - you take a ticket and realize that there are 60-70 people in front of you. You can sit for an hour and a half. Of course, this is not always the case, but it often happens. The staff is excellent, no rudeness or rudeness.
The post office really likes its location. Everything is running a lot of windows for maintenance. Very conscientious and good specialists work there, many thanks to them.
It depends on the shift, there are workers who are agile and nimble, and there are barely moving. It happens that a small stepson, who could be thrown into the mailbox, sits in line for 40 minutes. Often, the window for issuing stepsons does not work as intended.
Mail with long queues. If you pay for something, you can use the information kiosk. One accepts money normally, but the other does not. Well, if something else , then you will have to sit and maybe even for more than one hour.
It's the mail, baby... stock up on food, download a good movie, take a plaid and then you will have a great time in the endless queue of evil uncles, aunts and their little screaming kids))))
How about when there are queues for 30-40 minutes, when you do everything in 5 minutes, especially when they open a separate last window with the delivery of parcels in a separate electronic queue, then quickly. I receive and send emails from there, everything is convenient, but not without a drawback (queue)...
a weekday. I came after work. Three windows were open, and actually one was working. There are 30 people in the queue. they started taking it only after they were reprimanded
It's good that there is an electronic queue, it's great. But during peak hours, when there is just the most flow of people, not all ticket offices work.