If possible, it is better to contact another department: an employee can come up with a lot of excuses, just not to do what he does not want to do (even if the department is empty at all, you are the only one and the working day has just begun). They are misleading and you have to visit the point several times.
The schedule is incorrectly displayed on the map, so I came for nothing the first time. The second time they scolded me that I had the wrong passport and did not want to give out the parcel. The girl clearly knew how to solve my problem, but she was in no hurry to help. I won't say anything about the interior and exterior. An unpleasant place