The service is terrible. Girls don't know how to talk to customers. 09.07.24 at 18:33 I took the ticket. After half an hour in the 2nd window they say "the application is being updated for your operation, in 10 minutes I will call you by your number. (specified the number) 15 minutes maximum." After 16 minutes, I went to the window myself. I say that I have already approached and ask if I can perform the operation now. The answer is "Who are you?". They sent it to another window. I waited for the customer to be served in another window. I explain the situation to the girl again, the girl calls through another window: "Why did you send her to me?". After talking on the phone, the girl says to me: "Clearly, you were supposed to come up in 10 minutes and did not come up." I told the girl that I should have been called, and ignored in response. It's just awful. No apologies for the inconvenience, so they also accused me. As a result, with a small queue, I was served for an hour (I left at 19:30)
It's just trash, you can sit and wait for your turn for a very long time. I do not understand the principle of coupons, a coupon taken earlier for 30 minutes is not called, another coupon is coming. Two cash desks, one works. Having never entered any branch of the BNB, I came and solved the issue quickly. You need to hand out chocolates for waiting before entering. Stars only for the 1-2-3 card
Zero maintenance. There is one cash register, one customer takes 30-40 minutes to register, the queue is a kilometer long. What can you do for so long? Yes, it was already possible to run the strap through the typewriter 5 times and look at each side of the bills in ultraviolet.