Extremely slow and outrageous. Employees go on a "break" and nobody knows when they will go back to the counter. Only one counter is "open" and often there's nobody working there even if the lights are on
Constant queues. There is only one cash register. Electronic queue. The customers take the ticket and leave, as there are 10-20 people in the queue. And this is near the railway and car terminals, in the shopping center, where there are many visitors who want to exchange currency and make payments!!! There is no ATM. There is no information kiosk for payment.
The cashier is doing well, trying to serve customers quickly, but the queue does not decrease. I stood there for 30 minutes, and then the ticket office closed.... for a technical break! I came a second time ... another 25 minutes. Does the bank really not need customers? I'm just ashamed in front of the guests of the capital for organizing the work. There is no such thing in any BNB cash register.
I would rather call this bank branch an exchange office, a very small room, if there is a queue, people stand in the lobby of the first floor of the shopping center, in which the branch is located. It should be noted that the exchange rate is better than in other bank branches located nearby at the railway station. I have exchanged Russian money there several times, and Belarusian money has always been issued in small bills, regardless of the amount exchanged. Cashiers are unfriendly🤗🤔🤨😏