It's terrible! I arrived at 11:35, went down to the basement, took a ticket. Two cash desks, one is closed (break from 11.30 to 12), the second girl stands and says that she is at least an hour, or even an hour and a half. I went upstairs, threw out the ticket (because it was the first time in this place and I didn't know that they had a queue of several floors), went to the 1st floor and took another ticket. It's been more than 20 minutes, they still don't call (currency exchange) and then on the 1st floor the ticket office closes for lunch (from 12.00-12.30), everyone is sent to the ground floor. The first ticket office is open (a woman has already entered there), there is still a girl at 2 who stands for an hour. In the first window, a woman stood for 15 minutes doing it. They announce the number of my first coupon (which I threw away). The queue is indignant. I go in, they ask me to show a ticket, they refuse to accept it without it. I explain the situation, change 1 piece of paper, I've been waiting for more than 40 minutes. The employee, Vasilina Piskun, behaved uncivilely. I went to talk to the consultant on the 1st floor, the girl (unfortunately I didn't look at her name) behaved very politely, looked at my ticket and said that now it's my turn at the 2nd checkout. I explain that there is a girl standing there (who will be there for more than an hour) and the cash register is busy. She gave me a ticket to the first available ticket office. However, since 1 behaved incorrectly, 2 will be busy for a long time, and the third is on a break. They sent me to 1 anyway. It was already 12:35 p.m. They called her and apparently asked her to be polite. She silently took the bill, without looking into her eyes, and at the end said that my coupon (which I threw away) was a couple of minutes earlier than I remembered, showing by all appearances that I was wrong and never apologizing for my behavior. It works slowly, I understood why the woman stood for 15 minutes changing 2 currencies Perhaps she was acting according to protocol, but when a person came at 11:35 and left at 12:40, after waiting in line for an hour and already on edge (after all, there is a crowd of the same angry waiting people and everyone is fighting who before), you can behave a little more politely. Total: an hour of time was lost!, I was late for a meeting, my mood was ruined (thanks to Vasilina Piskun). Not one star, just because the girl worker (consultant, the first one near the window) turned out to be adequate, thanks to her.

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Роб С.

Level 8 Local Expert

The assessment is not about the branch, but about the bank. I don't understand what happened to him over the past year, maybe the leadership has changed, maybe something else. 1) to get through to the bank, you need to hang on the line for 30-50 minutes; 2) switching is malfunctioning, I press "2" to switch to Legal entities, I get through for 30-50 minutes, and then it turns out that I got to physicists. And so it is every time; 3) the personal manager was removed, although the turnover increases annually; 4) what was done with the 1-2-3 cards is generally considered fraud. A card that is promoted as a Moneyback card, that is, a priori it should give a Moneyback, now it does not return it. More precisely, if you log into the application from the 1st to the 5th and click on the "I want money back" button, you will be returned. However, not up to 10, but with a constant offset. But isn't it absurd to confirm the desire to get a cashback on a product that is primarily started and promoted as a cashback card?! I understand why the bank did this (so as not to pay everyone who forgot or did not know how I was for 4 months), but this is a complete lack of respect for customers; 5) and I don't understand why, but BNB, wherever I am, has become a bank with very long queues. In general, why be where you are not welcome. It is necessary to transfer all companies to another bank and actually your personal and family accounts too.

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Crispy Videos

Level 5 Local Expert

THE WORST, THE WORST, THE WORST, a thousand times THE WORST BANK IN THE COUNTRY. In two years, from a strong bank to the most lame one. The worst mobile app, nothing has changed at all in two years, the functionality is even worse than the basic one, because it is implemented just terribly. The worst customer service and cash register service. Having the bank's digital products, and due to the bank's fault, I have not been able to use them properly for six months now, because SIX MONTHS is not enough to cure the problems of switching to another processing, I cannot withdraw cash from the bank's cash desk without a passport. I went home to get my passport to close all accounts and withdraw all money from all accounts. It's just a cringe. Of the advantages, there is only a good exchange rate. But to do this, you also need to beat the queues at the ticket office, which are almost always huge and barely moving.

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Belaruski Narodny Bank

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