They are satisfied with the terms of insurance. Money is refunded for unused days. This department employs fast and competent specialists. We have been addressing them for many years.
I applied for papilloma removal insurance. I applied in advance , agreed on where to serve , explained what was needed. At the appointed time, the Medical Initiative came to the medical center and ... I did not receive the service according to the letter of guarantee . Removal was announced, but even before removal, a biopsy and consultation began to be imposed on site. I refused because I don't need it at the moment. If necessary, I will clarify it myself. The center refused to provide services without this good . I wrote a complaint. I called the insurance company and they started talking nonsense that they might have changed the rules since the new year . As a client, I am not interested in how and what changes, I have a letter of guarantee and confidence in solving the issue. If you, as intermediaries, stupidly take money and do not know the nuances, then you have worked 100%. But if you want to be customer-oriented, then delve into the process. I will recommend another insurance company to all my friends.