This is not even a company, but outright ignorance and rudeness. Absolutely inadequate employees who do not know their profession at all, and even openly rude for no reason.
1 case: I called the medical insurance support service because their website was hanging up - the girl called me a SCOUNDREL for no reason and did not give me a consultation (the conversation is recorded if anyone doubts).
Case 2: On August 28, 2024, I was hit by another car in Orsha. I have completed all the documents about the accident in Belneftestrakh and it remains only to make a request to the traffic police. On October 14, I call the traffic police - no one gave them a request and no one from the company called me back, and 48 days have passed. Everything is documented and the conclusion is the same - NOT SERIOUS
The car was damaged in an accident, the headlight, bumper and fender were damaged.The insurance company counted repairs for 230 rubles, although in fact there are 600 rubles and this is with non-original spare parts!The staff diligently proved that there were already defects on the wing, but I ask you to pay me for what was damaged as a result of the accident, which is pulling the wing, bumper and painting, as well as polishing and replacing the headlight glass!!!
There are no words, the insurance company is upset
Terrible health insurance service. It is not possible to get through, specialists make mistakes in guarantee letters all the time, because of this you have to call again, and this is very inconvenient and you do not have time to go to the doctor by the appointed time. Any insurance company, but not Belneftestrakh
They don't want to work! I came after the accident, and they started sending me to the insurance company of the culprit. They say they have to do this. It's unpleasant, I'm insured with them, but I have to run all over the city! I won't be insured here anymore.
I would like to thank the employees of the ZASO Belneftestrakh (Gomel, 42 Internatsionalnaya str.) for their well-organized and well-coordinated work.
The specialists are attentive and kind-hearted.
I had to use the insurance for the first time.
It was very pleasant to feel the attention and care from the administrator to the specialists of the department.
We came by car for an insured event. At that time, I wanted to insure the apartment. I was choosing options. While waiting in line, I studied the booklets and asked a couple of questions about them. I received monosyllabic answers, without much interest. Therefore, later I chose another insurance company for the apartment.
medical insurance at work, I applied extremely rarely. in the early years, everything was fine. the staff was adequate and polite. over the past year, I will think five times before calling this wonderful institution, where they tell you in an ultimatum form that here I decide which specialist and which institution to go to, or "what is it, you can't jump on specialists, are you collecting diagnoses?" an awesome set for my money.
Good time of day. There was an accident involving me. We drove up to this department and drew up a euro protocol based on the sample . Next, the insurance employee rechecked it for correctness of filling. Everything is clear. And without fuss)
The best insurance company. Quickly. Clearly. In fact.No need to wait for experts for weeks, all in one day
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EFROSINIA
Level 17 Local Expert
August 2, 2022
I have insured an apartment in this company more than once.but I won't do it anymore, because I will wait forever for the payment of the insured event.there is no one who will not like this.
I have been insured here for several years, not so long ago I had to apply for an accident, everything was resolved without unnecessary delays and expectations.
After the accident, he applied for a refund for car repairs. The first thing that meets you is long queues to both a specialist and an appraiser. Appraisers are generally inadequate. There is a meager payment, which covers a little more than half of the repair, and the rest is offered through the court to recover from the culprit of the accident. Even upon presentation of the calculation from the service center, do not expect that you will be fully compensated for your expenses! This is the most greedy insurance company I've dealt with. If you don't want to lose your money, choose another company!
The girl at the entrance (reception) is not talking about anything. I am not aware of any cases or questions. What its functionality is is a mystery. I applied for compensation for damage in an accident: I got a competent specialist. I did everything quickly and accurately. We agreed on a convenient time for the inspection.
Good morning, the site says that the start of work is from 8:00, but it's just not realistic to get through to three numbers, I'm hollowing everything out!!!