The slowest branch of all existing branches in Minsk, of all banks. If possible, it is better to go to any other place. If you just need to change money, yes, but if something else is related to cards or accounts, choose another one. On a weekday, at lunch, in the queue (which is not there), you will spend about 20-30 minutes.
Disgusting attitude towards the bank's customers. The branch is open until 19:00, after that time no one will be served, and it does not matter that they waited in line for an hour.