I was perplexed and shocked after visiting this department. An hour before the opening of the branch, there is a queue in which they tell you to get there - you need to register in advance! It was the first time I heard this, although I had previously worked at this bank for 7.5 years. Then it was even more fun! I was refused a bank salary card, mine was running out and I was warned about it by SMS! I was sent to order and receive the card at the branch where I received it 3 years ago! They didn't even ask if it was convenient for me to go to another area and if I could do it with my job! By the way, this is not the first failure of this department. Earlier, I also asked for help setting up mobile Banking! They didn't help! And when I read the reviews, I understood everything! "Colleagues" just don't want and don't know how to work!!!
It's a poor place, with a maximum of 2 operators queuing for 30 people, so I just sat in line for an hour and a half to pick up an already issued card. Now that the card has been received, it is necessary to use their masterpiece application. To restore access to the old account and not enter data every time you log in to the app, you need to enter your OLD USERNAME!!!! Do you think it's enough to call the bank and they will tell you? No, I have to go to the bank again. I arrived, saw a kilometer-long queue in the morning, and left. I do not advise anyone to use this bank.
A flawed place, with sad faces at the tables, disgruntled employees doing everything possible so that no one else would come to them , asked how to change the PIN code from the card , looked so displeased, and then said, " hmm, you can only pay 4 rubles at an ATM," 4 RUBLES, In NORMAL BANKS IT IS DONE FOR FREE, OR THROUGH THE APP , AND YOU DON 'T EVEN HAVE AN APP ON YOUR PHONE !!! HORROR IS NOT A BANK, PEOPLE DON'T KEEP A DIME THERE.