I would like to express my deep gratitude to the employee Lyudmila Sekevich
I took out a loan for the purchase of real estate. We applied for a loan in less than 40 minutes (before that, I had experience in other banks where they held it for 2 hours and then deployed it according to the documents). Lyudmila explained all the details, told what difficulties there may be with the documents of the guarantors, how they can be avoided.
As a result, the loan was approved. But a problem surfaced that an additional agreement was not signed between the bank and the developer for a new house where I bought an apartment. From the bank's side, they prepared everything as quickly as possible. Lyudmila kept me informed about all the steps - when the paper was signed by their management, what information is provided by lawyers who communicate with the developer. She offered options for what to do if they did not have time to sign the document.
As a result, the loan agreement was concluded. Everything was processed and transferred just as quickly, they managed it up to an hour. Lyudmila also gave me advice on how it is more profitable for me to deposit my own funds in order to win on the euro exchange rate.
It is very pleasant when such professionals work! Thanks!
Anna Vasinova is a wonderful employee of the cash register! I always meet only responsive employees in this department. There are no queues, they will tell and explain everything.
What can I say if even a security officer always greets at the entrance! Thank you for your work, you make your stay at the bank comfortable!
Gentlemen! Have you thought about closing this branch? Order a card - you sit for an hour, get a card - you sit for an hour. An unhappy employee… I put 1 for the attitude towards customers and the waiting time.